Hello everyone,

Just wanted to make a quick post about the problem with zoho mail. Currently it does not connect to Zoho Analytics, which I think is crazy considering both of these applications have existed for a long period of time.  Even zoho voice a relatively new application connects directly to Zoho Analytics.  The even crazier part is that a new module is being created by the zoho analytics to connect emails inside of the CRM directly to analytics for reporting before there is a direct connection from Zoho Mail to Analytics.

When I asked the zoho analytics team, they responded and said that it is up to each app to connect directly to Analytics, and that I needed to speak to Zoho Mail.

  When I spoke to Zoho Mail they blamed Analytics, and said that Analytics is the one who needs to make the connection, and that if I wanted any reporting out of Zoho Mail to make it directly within Zoho mail, or I could export a csv and upload it directly to Analytics.  

Not trying to dive into the departmental politics of the different divisions of Zoho, but I think that ultimately this issue seems to lay with Zoho Mail, as nearly every other app in Zoho connects directly to Zoho Analytics.  Therefore, I doubt that Analytics is to blame, in fact I really think the issue boils down to Zoho Mail being the issue, as it does not seem to connect to other applications besides it cores department well.  I have had a bunch of issues with its connection to Zoho CRM.

Anyways please let me know if you agree and you think that Zoho Mail should create a connection directly to Zoho Analytics.