We are using both Zoho Mail and Zoho Projects.  I've set up a filter in Zoho Mail to forward requests from our Service Desk application (OSTicket) to our zoho projects submit bug email ( theatlantacenter_infosystems@bugs.zohoprojects.com).  The issue is that Zoho Mail will not act on this filter until the zoho projects submit bug email is verified.  Can anyone shed any light on this?