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I really like all the features of Zoho Mail and I believe is way better than Gmail except for the Search Function.

I believe Zoho Mail has a very poor search function, if you misspelled a word in the search box, Zoho Mail won't display any search results, but... if you misspelled a word in Gmail then Gmail will do their best to search for the word or keyword that you typed, even if you misspelled it and it will display search results.

Come on Zoho Team! You guys are doing an excellent job, just improve your search function in the mail. 

Not all the users will type the right keyword without misspelling it. Please create a better search function.

This is the only reason why I am still using Outlook 2016 program instead of Zoho Mail web interface because I am always searching for emails and Zoho Mail Search Function SUCKS.

2 users have this question.
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  • 7 years ago







ZOHO
Answered by
Rakesh Inbaraj
Image

Hello Jose, 

Thank you for the honest feedback.

We have recently made a lot of code level enhancements and provisioned additional servers to make search faster. We are working continuously to give our customers a better experience with our application.

I'll pass this feedback to the respective Development team and hopefully in our future updates, we can enhance Zoho Mail search to provide 'Suggestions' for misspelled words and populate results. 


Regards, 
Rakesh Inbaraj 



  • 2 years ago

I see this was posted 4 yrs ago & the search functions still SUCKS big donkey balls... What is the deal?

@participant,

Sorry for any inconveniences that you are facing!

On checking the records we see that the Search feature is working fine, so please try now once and see whether the issue is resolved. If the issue still remains the same, please send us a screenshot of search criteria while you search for emails and also provide us with "Show full original message header" of any two emails you are trying to search for further assistance on the issue.

 

Please refer here for getting your "Show full message header".

 

Drop an email to support[at]zohomail[dot]com with the above details for further assistance.


Regards,
Gopinath.D-Zoho Cares

Can you provide documentation about how I can get good results with Zoho Mail Search? The results are not good enough, and I am considering installing a Mail client to search my past emails.

I am retying using the following documentation https://www.zoho.com/mail/help/searching-mail.html#alink1, but the results are not good. 

@participants,

Greetings from Zoho Mail Team!

We have reviewed your previous correspondence regarding the Search feature issue. After checking our records, it appears that the Search feature is working fine. We kindly request you to try the feature again and see if the issue has been resolved.

If the issue persists, we would greatly appreciate it if you could send us a screenshot of the search criteria you are using when searching for emails. Additionally, we would like you to provide us with the "Show full original message header" of any two emails you are trying to search for. This will allow us to further assist you with the issue.

Please refer to the following link for instructions on how to obtain the "Show full original message header" of an email: https://www.zoho.com/mail/help/mail-options.html#alink1

Drop an email to support<at>zohomail<dot>com with the above details.

Regards,
Gopinath.D

Zoho search is still absolute ass.
I do not care if you say it's working fine - that doesn't imply it is good at what it does - simply that it is functioning within expected parameters.



  • 9 months ago

@Christopher

We apologize for any inconvenience you've experienced. Your feedback is valuable to us, and we'd like to ensure your concerns are addressed promptly.

Could you please send an email to support@zohomail.com with a detailed explanation of the issues you're encountering with Zoho search? Including a screenshot of the search criteria would be very helpful. Our team will investigate further and assist you in resolving the issue.

Regards,
Sagar | Zoho Cares

Yes, I agree Zoho mail search engine is a pain! It's has been like that for years. 

  • 5 months ago

Hello @André Guedes

We’re sorry to hear you’re having trouble with the Zoho Mail search functionality. Please email support@zohomail.com with a detailed description of the issues you're experiencing, and include a screenshot of the search criteria if possible. Our team will investigate and help you accordingly.

Regards,
Sagar | Zoho Cares

yep the mail search sucks. And I have had to start moving our company back to gmail. At least the users who do a lot of work with emails. Its quite sad really. I really wanted to like Zoho mail for its privacy. But the search especially has ruined it. It should show search results by thread like Gmail does. Instead what it gives is an overwhelming pile of unorganized emails. It also just plain doesn't pull stuff up unless you are incredibly specific. Gmail just seems to know what you want. Please zoho improve your search function!

  • 1 day ago

Hello @Shawn Aagard

We understand how important an efficient search experience is for managing emails effectively. Our team is continuously working on improving the search capabilities, and we'll take your input into account as we enhance the experience. If you have any specific scenarios where the search did not return expected results, feel free to share them with us at support@zohomail.com so we can analyze and improve further.

Regards,
Sagar | Zoho Cares

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