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Hello all! 

We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure that you follow the details provided below for error free configuration. 

For free (both organization free and personal users) Zoho Mail users in US DC, who have signed up before the POP/ IMAP were restricted to the free plan, the server details are available in the table below: 

Protocol/ Account type
 POP
IMAP
SMTP
Free Personal & Org accounts (US DC) 
 pop.zoho.com
 imap.zoho.com
 smtp.zoho.com
Paid (US DC) 
 poppro.zoho.com
 imappro.zoho.com
 smtppro.zoho.com 

Warning
The precise server details for your account based on the account type and DataCenter is provided in the Server Configurations Details section right within your account.  In case you have already configured using the incorrect server details other than the one in your account,  the client will stop working any further. You should edit your account details in the email client to start using it again. 
Follow the instructions below to find the precise Server configuration details for Zoho Mail based on your account setup:
  1. Log into your Zoho Mail account.
  2. Go to settings.
  3. Navigate to Settings > Mail Accounts > Primary Account.


  4. To fetch the server details, click on either POP/ IMAP or SMTP, which are available next to the general account details.
Notes
Refer to the help guides given below for detailed instructions:
  1. POP Server Details: https://www.zoho.com/mail/help/pop-access.html
  2. IMAP Server Details: https://www.zoho.com/mail/help/imap-access.html
  3. SMTP Server Details: https://www.zoho.com/mail/help/zoho-smtp.html
Info
In case of any queries, please feel free to contact us at support@zohomail.com 

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  • 2 months ago

I have an issue sending via zimbra, settings are smtp.zoho.com, but it seems in the logs it is trying to connect to smtppro.zoho.com

if i force an entry in /etc/hosts then it is working.

Is there any re-direction of the dns from smtp > smtppro?

  • 2 months ago

Hello @Mae Astilla

We recommend using the SMTP server details corresponding to your subscription plan. Please provide a detailed explanation of your query along with any relevant screenshots by emailing us at support@zohomail.com, so we can review and assist you further.

Regards,
Sagar | Zoho Cares

  • 2 months ago

Please help. I am using mailbird. The outgoing smtp seems to work ok, but the incoming only gives error messages constantly. I have changed from immapro to imap but the error remains.

  • 2 months ago

I have been experiencing issues since yesterday with IMAP and POP configurations due to problems with the SMTP server. I contacted Zoho Support, but I haven’t received any response. The configurations, including the server and port, are correct.

  • 2 months ago

Hello Bookings & Admin,

Ensure the IMAP / POP access is enabled for your mail account and server details with associated port numbers are properly configured. In-case if you still encounter issues in email sync, please drop us an email to support@zohomail.com. Our team will investigate and help you accordingly.

Regards,
Sagar | Zoho Cares

  • 2 months ago

Email sent to support@zohomail.com is in Sent, but appears as "queued"


A comment for others that may be experiencing this issue, specifically on their iPhone.  In setting for Mail.app, I had to delete all the IMAP credentials for the account and reenter them, including the Application Specific Password, only then did it verify.  If that doesn't work, purposely use an incorrect password to force the app to re-authenticate you.  I had to do this for multiple accounts and it work after following that procedure.

Not notifying IMAP customers via email before updating this was a missed opportunity by the Zoho team.  Hopefully this was a learning experience.

  • 2 months ago

Hello @Clinton Rost

It seems you may have missed our announcement regarding the recent updates to our email server settings, which was shared about a month ago. For more details, you can refer to this link: https://help.zoho.com/portal/en/community/topic/zoho-mail-server-details

We appreciate your suggestion about notifying customers via email and will pass this feedback along to the relevant team for consideration in the future.

Regards,
Sagar | Zoho Cares

  • 2 months ago

Hello @Admin

We hope the emails are now being sent successfully. If you’re still experiencing issues, please email us at support@zohomail.com from your secondary email address and include a reference to this forum thread. Our team will investigate further and assist you promptly.

Regards,
Sagar | Zoho Cares

  • 2 months ago

Hello @Sagar S

I have not yet succeeded, the error persists. Domains that I know of have been facing the same problem for days. I contacted via support@zohomail.com and got an answer that didn't help me with the problem

  • 2 months ago

Hello Admin,

Upon investigation, we identified an issue with a South America ISP network that affected email deliverability. We recommend trying to connect using a different ISP to see if the issue is resolved. If you have further questions, please reply to the support ticket for assistance.

Regards,
Sagar | Zoho Cares

  • 2 months ago

Hello Sagar S

Could you let me know if there’s any estimated timeframe for resolving this situation? I need to update my team about it.

  • 1 month ago

Hello Kelly,

Extremely sorry for the delayed resolution and the inconvenience caused. 

We have responded to your support ticket, requesting another remote session to investigate where the issue occurs in populating the CRM contacts during compose. This will help us better understand the problem and expedite the resolution. Thank you for your patience, and we truly appreciate your cooperation as we work to address this.

Regards,
Sagar | Zoho Cares

  • 1 month ago

Hello,

I'm having trouble setting up my account in Outlook or Thunderbird. I made a ticket but they still haven't responded to me. I urgently need to use emails again and I get this error. Could you help me?

The open ticket is 110703585

  • 1 month ago

Hello,

Our team has responded to your support ticket #110703585, and we hope you are now able to configure your account on Outlook/Thunderbird successfully. If you need further assistance, please feel free to reply directly to the support ticket, and our team will be happy to help you.

Regards,
Sagar | Zoho Cares

  • 21 days ago

Hi !!
For free users that need to update the congif for smtp, here is how I did it: 

I used smtppro.zoho.com to send mail from my website.   I had to update this to smtp.zoho.eu.  Probably because I'm in Europe.

To find the exact config for you:

go to you main account (if you have multiple users).

go to th "Admin Console"

select "Mail Setting" and "Tools & Configurations"

there, you will see the config for IMAP, POP and Oougoing/SMTP

Note that if you use 2FA (two factor authentication), you will need to generate an application password.

Reply to Sania Sultana HA
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