ZOHO One - not so integrated, just starting to setup...
Hey Guys
We are just starting with ZOHO one and to be honest, there's 40 great apps but that's precisely the problem.. it's not one connected suite.
Even simple things like have a master set of settings/logos/organisational profile seems lacking.
I'm interested to hear how people use ZOHO and integrate the apps and data.
In my mind it goes...
CRM as the master app which links to...
Books for finance mgmt + expenses (because the phone app is awesome)
Projects to manage projects
Connect as our intranet (thinking Connect covers Cliq so maybe Cliq isn't required?)
Checkout + Subscriptions as gateway payment services (linked to books)
Desk as our IT helpdesk but also as a way to manage incident reporting and client assistance
Mail, Meeting, Notebook, Sheet, Show, Writer - standalone self explanatory
People + Recruit for our HR Team
Pagesense, Campaigns + Social for our Marketing Team
Sites for our website
TeamDrive for our master storage (very annoyed that all the apps don't go back to this)
The biggest issues/challenges I'm having at the moment are
- integrating everything together to take advantage of all possible data links
- having to replicate so much information (organisational, branding and users)
- some vital integrations don't exist (teamdrive access into connect files, expenses being logged in projects)
I can't tell you how frustrating this is - ZOHO has an amazing suite of apps but I'm tearing my hair out trying to actually make the whole system work (I'm not an IT engineer, I'm the CEO of a startup)...
Lastly, my big fear is when we start adding users (I'm the solo user at the moment), what their experience will be and how many issues/customisations/re-inputing of data they'll need to do...
I've got around 40+ support tickets in with ZOHO at the moment to fix lots of tiny issues... it all seems a bit ill-conceived in terms of building one system like ZOHO one
Really keen to hear others thoughts?
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