Zoho Phone Bridge with AWS Connect access to custom apps / modules

Zoho Phone Bridge with AWS Connect access to custom apps / modules

Hi,

We want to setup the Zoho CRM and AWS Connect phone bridge integration for a client.
There are 3 basic requirements - 
1. Each user in the zoho org should get their own specific phone number from connect,
2. Along with inbound & outbound calling the client also wants to setup voicemail for agents so that customers can leave voicemails on their numbers and the agents can then view the list of voicemails in their account. Is there any such functionality already available in zoho? If not, and we try to develop a custom app / module for the same, would we be able to access things like the amazon connect user id / phone number the agent's using within the custom app?
3. The client also wants to leave prerecorded messages to customer if the outbound calls go to customers voicemail. To do this if we create a custom app / module would we be able to listen / see the current ongoing call information? so that we can modify it's flow or leave automated messages to users.

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