Zoho really needs a unified Help section

Zoho really needs a unified Help section

If I'm trying to find out how to do something in Zoho, and I click on Help, I'm presented with User Guide, FAQ, Forums, Support and Blogs. Only the Forums and Blogs options are searchable. 

I'm new to this, and I find that the majority of my time is spent trying to find answers about how to do something or if something can be done in Zoho Projects. I have to go to the User Guide, FAQ, Forums and Blogs individually to find out any of these things. Unfortunately, the User Guide is very basic and leaves out a lot, the FAQ is helpful to a point, but it doesn't address a lot of things either. 

A HUGE time-saver would be to implement a Search feature within Help that can search all of the pages under Help and return results no matter what section they are in. Then have all specific areas like the FAQ or User Guide have their own Searches. Many Support areas for corporations work like that. Being able to find answers in one step would keep Zoho from being a huge time-sucker and also might cut down on requests to the support staff. 

Thanks. 

    Access your files securely from anywhere

        Zoho Developer Community




                                  Zoho Desk Resources

                                  • Desk Community Learning Series


                                  • Digest


                                  • Functions


                                  • Meetups


                                  • Kbase


                                  • Resources


                                  • Glossary


                                  • Desk Marketplace


                                  • MVP Corner


                                  • Word of the Day



                                      Zoho Marketing Automation
                                              • Sticky Posts

                                              • My Zoho Story #19 - How and IT service provider, CTSP, are streamlining customer support using Zoho

                                                My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent 'My Zoho Story' took us to Australia
                                              • My Zoho Story #18- How Mirage Visual Limited achieved enhanced customer service experience, using Zoho

                                                My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. Our recent interview with Sam Blenkiron from Mirage
                                              • My Zoho Story #17 - How Superior Trucking Payroll Service scaled their business with Zoho

                                                My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life. In our recent episode, we had the opportunity to
                                              • Update on the upcoming Zoho User Group meetups - Q1

                                                Hey Zoho Community!  How're you all doing? We have an important announcement about the Zoho User Group meetups this quarter - Owing to the looming threat of COVID - 19, we're recalling several of our ZUG meetups that can't be run locally and are pulling back our Zoho teams who have traveled for these events. We have also suspended Zoho meetups run by our local partners and user group leaders as we do not want any of our users to come in harm's way. For those of you who have not seen the email about
                                              • Eighth day of Christmas - Zoho Recruit

                                                Check out the story behind our sixth day of Christmas post. ​ The eighth day of the 12 days of Christmas relates to Zoho Recruit  "On the eighth day of Christmas my true love sent to me: eight maids a milking, seven swans a swimming, six geese a laying, five golden rings, four calling birds, three french hens, two turtle-doves, and a partridge in a pear tree." The eight maids walking up with portfolios in their hands signifies Zoho Recruit's recruitment solutions built to provide diverse, end-to-end


                                              Manage your brands on social media



                                                    Zoho TeamInbox Resources

                                                      Zoho DataPrep Resources



                                                        Zoho CRM Plus Resources

                                                          Zoho Books Resources


                                                            Zoho Subscriptions Resources

                                                              Zoho Projects Resources


                                                                Zoho Sprints Resources


                                                                  Qntrl Resources


                                                                    Zoho Creator Resources



                                                                        Zoho Campaigns Resources


                                                                          Zoho CRM Resources

                                                                          • CRM Community Learning Series

                                                                            CRM Community Learning Series


                                                                          • Kaizen

                                                                            Kaizen

                                                                          • Functions

                                                                            Functions

                                                                          • Meetups

                                                                            Meetups

                                                                          • Kbase

                                                                            Kbase

                                                                          • Resources

                                                                            Resources

                                                                          • Digest

                                                                            Digest

                                                                          • CRM Marketplace

                                                                            CRM Marketplace

                                                                          • MVP Corner

                                                                            MVP Corner





                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now