5yr + Infusionsoft customer and I wanted to check out more options as I may (or may not) get more with my money using Zoho. After spending a ton of time sifting through your scattered bits and pieces of what you can offer and calling a phone number, we get a man in another country that keep's placing us on hold to connect us to sales. HELLO we called the number that said sales, why are we being connected to a tech specialist? Strike 1 as it seems your infrastructure is as cluttered as your website.

We request to be called back because the man on the other end can't get in touch with someone.

After more digging around on your website, we register for a few trials and now want to know a TOTAL COST for products we would need. Captain obvious says we should see this all on one page - nope! Everything is scattered about and we can't find anything that lists a PACKAGE price. Everything on your website is a complete mess and confusing. Nothing is orderly and is definitely not created with customer friendliness intentions. It looks like a software developer decided on the appearance. Strike 2 as now you're wasting our time.

We call another number that CLEARLY says if you are ready to purchase call this number, we call and low and behold another tech man in another country. He puts us on hold a few times looking for a sales specialist to help us. HELLO! It says the number we called was to SALES, hell you're own voice messaging menu said press 1 for the Sales CRM, why are we getting tech support? Something is clearly wrong. After finally speaking to someone that can help us, we get a call back about 40 minutes later from some other sales specialist. Once we told him we were already in contact with someone, he hung up the phone on us!!!! Strike 3! You're OUT! You just can't make this stuff up folks!

How on earth are you people in business? What do your customers do when they need to contact billing ? Call your IT department??? Clearly, you have issues with how you route or how you handle your calls. I could only imagine if this was the sales process how you guy's handle support. Frightening...