Zoho SalesIQ users see different visitors online (?)

Zoho SalesIQ users see different visitors online (?)

Hi all 
Just implemented the Zoho salesIQ
Wanted to know about a thing 
When the social media manager login to the salesiq she see less online users then i am 
what is the reason and why she can't see the data from IL and MX and i do?






WE DID Refresh the page a few times, we wait but still she can't see what i can
(she is in the same operators list)
Thanks!
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