Zoho stop replying to support tickets

Hello,

I have to raise this discussion publicly because Zoho have stopped replying to several support tickets this week and both are urgent matters.

The first is around Zoho Workdrive. We have been trying to migrate from Google Drive (GSuite) and despite several emails they have yet to follow up or help action this - it has been over a week,

The second is around Zoho Contacts. I have, quite legitimately, asked why I cannot block my users from exporting contacts from Zoho Contacts. I have been told I can only block them exporting Organisation contacts and not Personal Contacts - except Personal Contacts are in fact contacts of customers. This is a serious issue and appears Zoho are not fit for being a Data Processor under GDPR Regulations in the UK. I have copied in their legal team and still not had a reply.

I have referred the matter to the Information Commissioner's Office (ICO). It does seem to me that whenever a Zoho support agent can't or doesn't know how to answer a support ticket it just gets ignored and I now have to raise this in a public forum so other users are informed.

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Darren Burn
WebDrive
Ashwinth Shekar

Sticky Posts
How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________

New to Zoho Social?

Manage your brands on social media

Access Zoho Social