I submitted a support request last week, but, not unexpectedly, there has been no follow up from Zoho technical support. I am hoping for better response on this forum.

I am trying to integrate several Zoho products (Creator, Support, CRM, Projects, etc.) into a workflow. At this point, I need to have Zoho Creator submit at ticket in Zoho Support via integration task/call function zoho.support.create.

When the function is executed, the ticket gets created correctly. However, the data contained in the response does not include Request Id for the new ticket in Zoho Support. What it does include is the success status and a date/time stamp. While having a status and date/time information is useful, the absence of request id is not making it easy to build a workflow in Zoho Creator that depends on a ticket status in Zoho Support. Is there a solution/workaround?