Zoho Support "Description" not returned from API call

Zoho Support "Description" not returned from API call

Hello,

Currently I am calling the the Zoho Support API using the getRecords query. In the response, the description field (the comments between the support agent and the user) do not come back by default. In order to see them, the field "Description" must be included in the selectfields query in the request. 

When the Description is included, the response only includes the first comment. Is there anyway to receive the entire conversation thread from the API? 

Also, is there anyway to update the description field from updateRecords call? Currently, the updateRecords call will overwrite any data in the field, not add an additional note/comment.

Thank you for you time,
Alex

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