Zoho Support Requests Integration with Zoho CRM
In a forum titled " Lawrence (a Zoho Support Employee)states that Zoho CRM and Support currently have the "Ability to see support ticket of Contacts and Accounts in Zoho CRM, without necessarily having a Zoho Support license."
How is the above accomplished because when I try allow my team to view support tickets in Zoho CRM, the system tells me I need a license for each Non-Zoho Support User.
Zoho Support has no value for us if we can't share support requests information with Account Owners and Non Support Users. One should not need 2 separate licenses to view this information. If I am a sales manager and want to view what sort of support issues my customer is experiencing before I call them, I should not have to buy a separate Zoho license to do this. If we do, we will have to find another complete solution.