Zoho Support tickets into Zoho Reports

Zoho Support tickets into Zoho Reports

Can you help me pull my Zoho Support records into Zoho support.  Using the url : https://support.zoho.com/api/xml/requests/ getrecords ? authtoken=.........  I can pull down XML or JSON but when I try to put that URL as an Import parameter Zoho Reports says "

Unknown host or host not reachable. Please verify the URL Provided"