Zoho Voice & Zoho CRM
I was using Twillio to send automated messages to my clients when a new lead comes in Zoho CRM. The twillio integration was stopped by Zoho and hence I used Zoho Telephony which doesn't support SMS. Now someone from Zoho told me to use Zoho Voice. I bought the service, added the credits, paid for numbers and spent time doing all this.
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Now I am having challenges automating the 2 way SMS workflows. Can someone please help me if there's any way to achieve this. The ZOHO TEAM was on call with me for 2 hours and 28 minutes and then said that they are raising ticket.
This is what I am trying to achieve:
1. When a New Lead comes in CRM
2. Zoho Voice which is already integrated with CRM should be able to send pre-drafted welcome message
3. Also, should be able to send messages when a lead in certain step of the blueprint
4. If I can also create SMS Templates for my sales team to send consistent messaging evertime they communicate, that is something which will help as well.
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