Zoho Workflow Rules triggers not working as expected for updates to contacts from a Prospect page

Zoho Workflow Rules triggers not working as expected for updates to contacts from a Prospect page

On the Zoho website, I have set up automation rules that trigger whenever a Client Prospect is created or edited, to send the data down to my own service for processing. However, I am seeing that when I add/remove a contact to the prospect, the automation rule never triggers, so I am unable to do any processing on the updated prospect.

I have set up a very similar flow for Contacts where I have a Workflow Rule listening to each create/update event on the contact. This seems to work completely fine when I add/remove a prospect from the contact, and I'm able to handle the events as expected.

You can see screenshots of the two different pages where I'm performing the same action from different pages (assigning/unassigning contacts from prospects).

This seems like a bug since the behavior is inconsistent across modules, and it is not allowing CRM users to listen on all changes in contacts (whether fields or associations). However if it is intended, is there a recommendation for how to handle these events instead so that I can capture ALL changes to a contact's state?


      Zoho Developer Community







                                Zoho Desk Resources

                                • Desk Community Learning Series


                                • Digest


                                • Functions


                                • Meetups


                                • Kbase


                                • Resources


                                • Glossary


                                • Desk Marketplace


                                • MVP Corner


                                • Word of the Day



                                    Zoho Marketing Automation
                                            • Sticky Posts

                                            • Zoho Developer Community Monthly Digest - September 2024

                                              Hello everyone, This month's Developer Digest is packed with resources to help you build powerful applications. Learn how to leverage Zoho CRM's new features, explore the latest in Zoho Finance and Catalyst, and join exciting bootcamps, webinars, and
                                            • Zoho Developer Community Monthly Digest - August 2024

                                              Hello everyone, Get ready for another exciting month of Zoho development! Our August digest is packed with events, resources, and community discussions to empower you as a Zoho developer. Let's dive right in! Upcoming Events To stay on top of the upcoming
                                            • Extensions 101: Build Extensions for Zoho Finance suite

                                              Hello Developers! We are thrilled to announce our 5-day webinar series on building extensions for Zoho Finance Suite products. Our first session was a resounding success, introducing Extensions, Zoho Developer, Zoho Marketplace, and the Zoho Books Developer
                                            • Zoho Developer Community Monthly Digest - July 2024

                                              Hello everyone, We're here again with July month's digest packed with exciting events, resources, updates, and community discussions to empower you as a Zoho developer. Dive right in! Upcoming Events To stay on top of the upcoming developer community
                                            • Zoho Developer Community Monthly Digest - June 2024

                                              Hello everyone, This month's Developer Community Digest is packed with everything you need to stay on top of your game! We've got a lineup of events you won't want to miss, valuable resources, important updates, and a glimpse into what's buzzing in the


                                            Manage your brands on social media



                                                  Zoho TeamInbox Resources

                                                    Zoho DataPrep Resources



                                                      Zoho CRM Plus Resources

                                                        Zoho Books Resources


                                                          Zoho Subscriptions Resources

                                                            Zoho Projects Resources


                                                              Zoho Sprints Resources


                                                                Qntrl Resources


                                                                  Zoho Creator Resources



                                                                    Zoho WorkDrive Resources



                                                                      Zoho Campaigns Resources


                                                                        Zoho CRM Resources

                                                                        • CRM Community Learning Series

                                                                          CRM Community Learning Series


                                                                        • Tips

                                                                          Tips

                                                                        • Functions

                                                                          Functions

                                                                        • Meetups

                                                                          Meetups

                                                                        • Kbase

                                                                          Kbase

                                                                        • Resources

                                                                          Resources

                                                                        • Digest

                                                                          Digest

                                                                        • CRM Marketplace

                                                                          CRM Marketplace

                                                                        • MVP Corner

                                                                          MVP Corner





                                                                            Design. Discuss. Deliver.

                                                                            Create visually engaging stories with Zoho Show.

                                                                            Get Started Now