Zoho Writer does not sync unless other party types something.

Hi everyone,

We are using the zoho writer/editor and powerpoint on our website for integrated use of Word/Excel/Powerpoint, We use the 'collabedit' mode so that two users can write on a word document together.

But we ran into a problem where the syncing has stopped working, We haven't made any code changes recently to our implementation. But the word documents are not syncing anymore UNLESS the other party writes something.

It goes like this:

-Word document opened for both users.

-User 1 write something.

-User 2 does not see what user 1 writes.

-User 2 starts writing, then the document is synced and what user 1 wrote appears.

-User 1 does not see what user 2 wrote.

The follow error occurs on the web page when opening a word document, but I have not been able to figure out why or how to fix it.

Access your files securely from anywhere

Zoho Developer Community

New to Zoho LandingPage?

Access Zoho LandingPage

Zoho LandingPage Resources

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Tout forum

France ZUGs

Zoho SalesIQ Resources

Topic Participants
Leonard Lindenau
Joseph Sam

Sticky Posts
Zoho Office Integrator: Moving to the all-new Zoho Sheet
We introduced the latest version of Zoho Sheet—Sheet 5—in early 2019. This new version consists of a new user interface, improved performance, and an array of useful features. As a part of this, we will upgrade our Remote API integrations to the new version's editor interface on February 29, 2020. Update: The remote API integrations upgrade to the new version's interface will be done on April 15, 2020. Here are some exciting enhancements the new version of Sheet offers for our API users: An AI-powered
Businesses prefer Zoho Office Integrator over Microsoft WOPI - Here's why
Businesses often have difficult decisions to make when building web applications that provide document management capabilities for their users. For example, what's the best solution to integrate with online office editors— Zoho Office Integrator or Microsoft