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Hi - it looks like this IP is being blocked, resulting in hard bounces unfortunately :( "Reason: uncategorized-bounceMessage: 5.7.1 Service unavailable; Client host [136.143.1...
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Solved
My zeptomail was blocked and i was notified to contact support. I have opened five tickets and no one is responding to my queries. I went through possibilities of the block an...
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Solved
Hi, It is more than 2 days and Zepto credits purchased by me are still not added to the account and our functionality is broken in application. Kindly address this ASAP
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Answered
I've already checked the domain and setup the user agent, as well as the SMTP user name and password, and the test email is working. So, please teach me how to import an email...
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  • problem
  • 1 reply
  • last reply by
  • 1 month ago
Solved
The Email Tracking configuration screen of the ZeptoMail asks for a subdomain. I have gone through the documentation but could not find more information about how that subdoma...
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Answered
  • problem
  • 1 reply
  • last reply by
  • 4 months ago
Solved
Hello, An MXtoolbox check for my domain showed that UCEPROTECTL3 has blacklisted all three of the zoho MX servers. I am unable to sign up for Zeptomail service for our company...
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why do you close the ticket #105843129 without any answer
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  • question
  • 1 reply
  • last reply by
  • 4 months ago
Answered
We review each new account created in ZeptoMail to ensure that its use is compatible with our services. Your account is still in the review stage, which may take up to 2-3 bus...
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Answered
We have this issue since we've started using Zeptomail instead of Zoho email, in order to send email through SMTP. We use greek in subject and some characters (not the whole t...
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Need more info
zepto mail smtpdataerror(-1, b'9dsn=5.1.8, stat=failure, 5.1.8 sender org blocked') @Prakash C my email is talha.asher@talhaasher.co.uk
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  • question
  • 1 reply
  • last reply by
  • 7 months ago
Answered
goof afternoon why am i getting -1, b'9dsn=5.1.8, stat=failure, 5.1.8 Sender Org Blocked I can't send out email. my email:talha.asher@talhaasher.co.uk
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  • question
  • 1 reply
  • last reply by
  • 7 months ago
Answered
Hi, I'm trying to send password protected PDF files via ZeptoMail but I'm getting the following error: 552 5.7.1 virus Heuristics.Encrypted.PDF detected by Zoho Mail. Is there...
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Solved
I am currently integrating ZeptoMail with our platform and have a question about webhooks. From my understanding, if an email is processed but soft bounces, I receive a webhoo...
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  • question
  • 1 reply
  • last reply by
  • 8 months ago
Answered
When I place an order, 2 emails are sent: 1) administrator 2) to the user The administrator receives a beautiful letter, but the user receives a damaged letter (see screenshot...
1
  • question
  • 8 months ago
Need urgent help, My domain successfully verified then when i need to setup bounce address ex: return@bounce.domain.com it's always throw error, please help me, have been stru...
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Answered
We tested the file attachment email service in the our project. When I uploaded arround 20 MB image, it was successfully sent. However, when attempting to upload a 24 MB image...
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Solved
Hello, the Zeptomail Joomla extension doesn't work after upgrading to 4.4.x versions of Joomla, while I tested it working on a Joomla 4.3.x one. I read that on 4.4 they change...
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Note: TransMail is now ZeptoMail. Click here to know more. Hey there! It's been 5 months since we launched Zoho's transactional email service — TransMail. We've had great resp...
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  • announcement
  • 5 replies
  • last reply by
  • 11 months ago
My credits have expired and i am trying to but 3 more units on zeptoMail but it was giving this error: Sorry! We are unable to process your information. Please try again after...
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Solved
    ZeptoMail is a developer-friendly and secure transactional email service from Zoho, for your applications. With ZeptoMail you get fast and reliable email delivery for your transaction based emails.
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