Web form submits but no ticket created.
I am very new to Zoho Support so apologies for my ignorance. I created a web form, pasted the unadulterated generated text onto my web page, and now when submitting a ticket I get to the return URL, but I don't see any tickets. Could you please point me toward something I should be looking out for?
i need help
i recently integrated my domain with zoho support but now i cant access the zoho support admin dashboard how can i remove the integrated domain.
When opening a ticket, the screen jumps down to the comments section
This started happening today for our organisation. We used to open a ticket and be able to view the top of the ticket. Now the screen jumps to the bottom of the ticket, with the cursor in the Comments section. How can we stop this from happening?
Spanish translation for ticket
Dear team, I recently saw a change of the translation of tickets in Zoho Support. It is now Tiques. This is completely wrong. I do not know why you changed this! You should either have Tickets or Solicitudes but Tiques does not match this usage. Thank you in advance for the change. Best regards, Christophe Mendez | MZ Consultants - Zoho Alliance Partner
View CRM Info button not working
I have my integration with ZOHO CRM set up, accounts and contacts get imported but for some reason when I click the View CRM button on a ticket I get the following error message. API call cannot be completed as the Criteria parameter contains empty field name Please help! Without seeing previous info about customers in an easy way, this system is very cumbersome to use. This will make me want to switch back to our previous support system.
Zoho Support Integration Within Zoho CRM
Hello, My company utilizes both the Zoho CRM and Zoho Support applications. Our Zoho Support module can successfully import contact and account information from Zoho CRM. However, none of our employees are able to view the Support tickets in Zoho CRM. We have set up the support integration, and I have selected and authorized which employees (including myself) that are allowed to view the support tickets. However, under the Support section in any particular account, it says “ Sorry for the inconvenience
Customer portal - Contact us
I would like the contact us to show up for any and all users coming to the site. I have set it to "display to all users". Is there anything else i need to change?
How to export Ticket Created Time field with With Zoho Support API
Hi, I want to retrieve certain fields from my tickets, through the API. The API call works fine but the selected field "Ticket Created Time" its not return in the response. I don't understand why it works with "Ticket Closed Time" but not with "Ticket Created Time". How can else get this information?
Account on Hold
Is there any way to set an account to 'On Hold' so that no further tickets can be submitted for that account?
View ticket and avoid login
Hello, Is it possible to allow a customer to click on the 'view ticket' button in their e-mail and let it take them straight to the ticket instead of asking them to log in? The last thing a customer with a problem wants to do is to have to register just to view the progress of their ticket. Surely, the link is private enough. Thanks, Chris
Localization?
Can someone please explain how the localization works for the end user with Zoho Support? Can they choose their preferred language or is the only option a global language setting for the entire custom support portal?
Big delay in receiving Support emails
We have been experiencing a pretty big delay (up to an hour or longer) on emails coming thru Zoho support starting yesterday. This morning we had a couple come thru and then they just stopped. I sent an email into support about 30 minutes ago and it still has not come thru.
Support Emails take long time to arive
When I send email to my support email address in an effort to create a new ticket, the emails take hours to arrive. Is this normal??? Gee I hope not.
Not receing tickets
Hi I am not receiving tickets the last 2 days. I have tried to send an email directly to the zoho forwarding email to debug any forwarding issues with my email provider but not receiving that either. Is there a problem?
Is there a fee or charge if I downgraded from Professional Plan to FREE Plan?
When I upgraded to Professional Plan, I paid the necessary amount. But then, my other user/agent have been removed. If I'm going to downgrade again to FREE Plan, will there be a charge? After some time, If I decided to go back to my Professional Plan will I pay again the amount for upgrade? Will I pay the same amount for upgrade if I want to add user or agent?
First Response Time
Hi, I am looking to get the First response time from reports. is there any way we can do it?
ticket from an unknown mail address
I would like to receive tickets only from contacts. How to prevent an unknown mailer from opening a ticket? thanks, Ofir
Convert Customer to Agent
Is there a way to convert a customer to an agent? We have set our standard profile to only forums viewing and moderation. We are using the standard profile for our community moderators (customers) Can we do this? Regards, Kim
Contacts
Hi, I keep getting an error message when trying to add new contacts. I add all the details and when I click on "save" I get a pop up message saying "error occurred". This has been happening for the past couple of days now. Please can someone help? Thanks.
How to sync accounts and Contact from Zoho Support to Zoho CRM
Please help me to answer two questions as below 1. if i create account on Zoho Support. What unique constraint for each record in accounts 2. After i created account in Zoho Support. i want to synchronize them to zoho CRM. How to synchronize accounts and Contact from Zoho Support to Zoho CRM. if it cannot synchronize. please help me a solution to solve it Thank you so much for your help.
Our twillio integration stopped working this morning
Our Zoho Support integration with Twillio stopped working this morning and hence our customers have been receiving a message about "application error". I contacted twillio and they say it is a 400 error unable to connect to Zoho. I have sent a support email earlier today, but have not heard from anyone. Has anyone else experiencing this issue? Please advise as we have been unable to receive calls for about 12 hours now.
Having trouble with email to ZOHO support.
I have sent several tickets in via email and they don't seem to make it to support tickets. Some people just email me, and I use a forward to get tickets open. This was working up until about mid last week. Any thoughts?
Where can Agents Manuals be stored on Zoho Helpdesk?
Hi, I'm not sure this is the right place for this but will give it a go I'm using Zoho helpdesk for the last 2 years. A new support department is being added and one of the relevant feature for their operation manager is rather Zoho helpdesk is able to store documents that will be used as a knowledge base for their agents. The funny thing is that I was already able to locate a solution to this issue a few weeks ago, but I have spent the last hour looking on the setup screen and was not able to
Our Interface with Twilio Phone# Stopped working
We have had a Twilio # routing calls to our help desk (Zoho Support) for the last month or so. In the last week, it stopped working. The user gets a message "Aapplication Error) The log in Twilio shows us an attempt to use the API would not connect. This seemed like a very simple setup, but something has changed. It looks like the change was on the ZOHO side...Any help would be much appreciated.
Phone support for all plans in Zoho
Hello Zoho Team, Phone support should be included on all of your plans. This way all users can get immediate assistance if its needed instead of waiting for 24 hours for email support. Reply soon Regards, Kim
Translation mistakes to correct on the french version of the Customer Portal
Hi, I have contacted your team by mail since 3 months and 31 mails, but I didn't get a correct answer, so I post my message on your forum. There are some simple changes to make in the translation of the french version of the customer portal. Here are the changes : Title of the second tab : "Mon requêtes" --> May be "Mes suggestions" Title of the third tab : "Soumettre un requête" --> May be "Proposer une suggestion" Title of the third tab : "Solutions" --> May be "FAQ's" In the third tab : "Soumettre
Phone log
When I make a call to a client from my iPhone there use to be a prompt to record the call afterwards. That feature does not seem to be working now. Has there been a change or am in missing something?
Support background Colour
Hi, Where can I change the background colour in Zoho Support?
How do I close my Zoho Support Ticket System
We've moved to another platform. How do I close the Zoho Support part of my account? Do I also need to get all employees to cancel their accounts as well?
minor issue with print page functionality
Hi, Just wanted to report a minor issue. Sorting a report by clicking on a column heading seems to be disabled after using the print page functionality. To reproduce: Generate any report with data suitable for sorting (e.g. Ticket Id, Ticket Created Time, etc) Click the printer icon near top left corner of the report data When the print page dialogue opens either print the page or just close the dialogue attempt to resort the report by clicking on a column header Although the cursor indicates the
Forwarding to zoho support email
I have a problem with email forwarding. My support email adress is: atendimento.sp@valorinvestimentos.com.br I have a forwarding from atendimento.sp@valorinvestimentos.com.br to support@blogdevalor.zohosupport.com and to andre.bona@valorinvestimentos.com.br Since yesterday, I don´t received any email in my Zoho Support email (support@blogdevalor.zohosupport.com), but I received emails in andre.bona@valorinvestimentos.com.br normally! What is wrong? Can you help me? PS: my support email is not a real
Support Portal Privacy Error
Support Portal located at: https://support.getcleartouch.com now showing privacy error. Certificate is managed by Zoho. Please advize.
Cannot access Zoho Support
Hi, Firefox tells me that I am not able to acces support.zoho.com, because there is not a safe connection because of HTTP Strict Transport Security (HSTS). I have not had this problem before. What can I do to connect to support.zoho.com again? Thanks
URGENTLY NEEDS HELP PLEASE ASSIST !
Customer response does not show on the ticket pane in support.zoho
Department not showing average response time, for last 30 days
Is there a reason or setting in the setup for our support departments, because our departments not showing the average response time, for last 30 days? Please, advise. Thanks, Thomas Pursifull
set SMTP in zoho support
Hi, i am trying to put my fastmail account in SMTP configuration (from address), but i keep getting error message. Could you let me know if there is limitation or if it requires specific settings? thx
italian language for Zoho Support
Hello, I have seen that italian is improved in many parts of Zoho Support. When could it be as official language? It is really necessary for us. If you want I can translate it in 2 hours and complete the entire translation.
uploading contact and account details in one action...how?
Stupid question for sure...I uploaded an account list...then I uploaded a contact list separately. This was because there is no upload option which offers both account and contact fields for a single upload. Did I miss an upload option that allows the upload of all contact and account information simultaneously or alternatively, how do I now connect my contact and account lists? Now when I look at my accounts, they have no contacts and vice versa. Thanks.
Exception while trying to add new Product-Vendor details. [ For input string: "" ] Anyone else getting this?
I am only attempting update product pricing for one of 3 vendors for the same product and receive the message above. Any ideas?? Thanks Rick
ServiceDesk Plus On-Demand
Hi, Is this the right place to ask a question regarding ServiceDesk Plus On-Demand? If so, I'd like to inquire about the status of SDF-35387. It pertains to displaying the Status Color Codes in the Request List. If this is the wrong place to ask, can anyone point me in the right direction? Thanks, Tom Preston
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