how VQ Manager
any publish abaut the metods in VQ manager, and give the reason about this
How can I make my Tasks appear in the dashboard or far right of screen
The Task feature is fantastic except its useless to me as it wont appear on the dashboard nor the right side of the screen. (until I click on the ticket, then it will appear)
compatibility with jquery 1.6.2 version
Hi, I've created a menu..the problem is that the code works only with jquery 1.4 minified version and not with jquery 1.6.2 or other version. I don't understand why. The code is: $(document).ready(function(){ $('<div id="navigation_blob"></div>').css ({ width: $('#navigation li:first a').width() + 10, height: $('#navigation li:first a').height() + 10 }).appendTo('#navigation').hide(); $('#navigation a').hover(function(){ $('#navigation_blob').animate({ width: $(this).width() + 10, left: $(this).position().left},
Timer-triggered workflows
Is there any way to trigger workflow after specified time elapsed? In our case, I'd like to 1) automatically assign Request to a rep if Requests unassigned for 24 hours 2) send notification to a manager if Request was not resolved within x days 3) Close Requests automatically after x days if Contact didn't respond...
Primary Mailo ID - Not confirmed Yet.
Can someone please tell me how I confirm it? Thanks
For domain transfer: removing privacy in Domain Enhancements
Hi, Since 1 week I fruitless try to transfer 2 (hochschulforum.com + eisenrith.info) of my 12 at Zoho registered domains to another registrar for webhosting reasons and cannot manage the "Manage"-Button in Domain Enhancements of Zoho Domain Manager for removing my domain- privacy which is a important condition for domain-transfer. Who is sleeping ? The button, I or Zoho in helping the transfer? Frustrating Regards Edward .
Constant Page refreshs in Zoho Support
We are experiencing constant page refreshes on every page within zoho support making product unusable. Is anyone else experiencing the same. Page refresh is occurring every 5 seconds. We have checked all major browsers and same issues is occurring in our account. Please advise if this is system wide issue?
zoho crm import not working...
whenever i try to go to the zoho crm integration in the setup dashboard, and try to run a new import, i get the following error: [ServletException in:/jsp/CrmContactMapping.jsp] JSONObject["section"] is not a JSONArray.' anyone have any ideas as to how to fix this? also, i have been trying to submit support tickets through the "support" link at the top of the page, but i don't think that they are going through (i have yet to get any confirmation emails, and i have had no replies on my issues)...
how can we assign different actions on different levels of priroties...
We have been using the ZOHO for the last couple of months. We need to assign different actions on different level of priorities. For example if the priority of the request is high then it will send the email every after 1 hour and if the priority is low then it will send a notification email every after 1 day. Each priority will have different criteria and actions. We have to set these actions/rules only once. Is there any solution for the above!!!
My account got blocked, please unblock
I had a firewall running on my server and it spit out false alarms by the thousands. I have turned it off now so it will not happen again. Thanks.
Can you automatically set a Due Date based on the Priority chosen on a Request in Zoho Support?
Our our organisation has SLA's with clients of say a 1 day resolution time for a Priority 1 request. Can I configure Zoho Support to automatically set the Due Date when a Priority 1 Request is raised?
Report to Invoice or Excel
I need to get a monthly report exported to Excel (as I submit line by line items for billing), or get the details to an Invoice. How can this be done? Richard Brust http://www.rbrdatasolutions.com
Sending emails to all contacts in a view
I can't seem to find a way to send emails to every contactst that are listed in the view I have created. Can you please help thanks! Martha
Setting criteria with Created time without specifying date - presales question
I'm trying to set an SLA criteria to apply different business hours based on when the request is created. I tried putting 'Created Time' 'is after' '<blank date>' '6 00 PM' on the SLA Execution Criteria section, but I can't save it because the form requires the date. Can support please help thanks! Martha
Using Knowledge Base to solve Requests
Hi. I'm recently using Zoho Support When solving a Request I didn't find a way to use an article from the KB (other than "copy - paste"). Is it a way to: - Link an article from the KB (FAQ, Known Issues, etc) in a few clicks. - Report how many times this article has been used to solve a Request.
Customer Portal Security - Specifically the Knowledge Base
The current security only allows the following: All customers can access customer portal (all help files published to knowledge base) All customers with a login can access the customer portal (all help files published to knowledge base) We need the ability to secure according to the following: Permit viewing access to KB articles/topics based on User Account Permit viewing access to KB articles/topic based on User Contact Permit viewing access to KB articles/topic based on 'Group' defined in agent
Is there a delay problem this morning with Zoho emails going out? See message received and below it.
This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Thu, 28 Jul 2011 10:06:39 -0700 from a.....@c........org [a.....@c........org] ----- The following addresses had fatal errors ----- [Status: Error, Address: <k...@c...fl.us>, ResponseCode 451, 4.3.2 Please try again later] Message will be retried for 4 more day(s) ----- Transcript of session follows ----- Received:from 172.29.248.239
SMS gateway test
Hello, is there a way of testing the API with the sms provider gateway? I have setup an account with Clickatell and when i click the button to "Show available sms credit" it returns ERR: 001, Authentication failed, is this just it cant get that particular info or is the API not talking? I have spoken to Clickatell support who say that my details are all fine, username password and API ID all check out and no IP filtering is configured. Many thanks Mark
Log expended time without costs in request for Zoho support
Is it possible to log the expended time without entering additional cost, and cost per support agent field. just the date and amount of minutes, hours?
Invoice Support Tickets or Time
I need to invoice for support tickets either by the ticket or by the time spent on the ticket. Does Support interface with CRM, Invoices, or Books for billing?
Integration with zoho CRM
How may I import Contacts and Leads from Zoho CRM to Zoho Support?
New request alert
Hi I have just registered in ZOHO support. Everything is clear, but I don't understand how to make an alert to new requests from my users. For example, user sends email to my support address, this mail transforms to new request. I need that my support operators receive alerts that new unassigned request has been submited by ZOHO. How? thanks.
Manageengine Application Error ResponseCode -200
Hi Friends, I am getting below error when i have added URL monitor and trying to monitor it. The resource SelfCAREWebsite is not available.Unable to read the response from http://www.xxxxxx.com.sa .:ResponseCode -200 But the same configuration is working fine in test machine. I have made sure all the necessary firewall rules are open from production machine to reach the website. Need kind assistance at the earliest.
Customer signups
Hello, Is there a way to view which customers have responded to an invite and have signed up to the portal without having to open each contact individually to see if they are a portal user?? Many thanks
In Requests Replies, how can we configure the 'From' to be from an agent instead of from ourcompany@zohosupport.com?
When replying from a request to the customer the 'From' only populates our support address. We would like to have selectable options here of all support agents OR default it to the agent that the request is assigned to OR default it to the agent currently accessing the request OR at a minimum be able to manually type in the from address of choice. Can any of the above be done? If so, how?
Automatically add requests on email reception
Hello, I just installed and trying out the Help desk app, it seems to be very interesting and does more of what actually are looking for. The question is how can I have all emails coming to a specified account become requests. Is there any knowledge base out there.. Thanks for your time. Giorgos
Font style doesn't save in new knowledge base post.
Repro: I removed all formatting and deleted all text. Copied and pasted from Word document (original text from WORD is in Arial) Highlighted text and selected Arial (default was Verdana) using Font Style tool Everything looked good and I selected SAVE The font style does not change and remains in Verdana. I've tried this several times with the same results. Please help! Thank you,
Is it possible for a respondent to return to a form they have previously started completing and update it?
Hi, I have created a form that is quite long. I don't want to split it into parts. I want a respondent to be able to reaccess a form that they have previously started filling in and add more information. Is this possible? thanks Patrick
Tabular data in Solutions
Can I create a table in a solution without having to code it in html?
Can't access contacts
I get an 'Error on Page' message when trying to access contacts, can't edit or add. Is this problem temporary this morning?
The topics in right navigation of customer portal knowledge base do not match the order I've sorted them in agent portal.
From the agent portal I structured my topic folders for the knowledge base in a A, B, C, D, E order. When I view it from my customer portal it's all scrambled? Why do they not show in the customer portal in the same order that I have them arranged in my agent view? This is an urgent question. Please respond promptly. Thank you!
Requester is taken to the "Home" page when logging on
We are new users of Zoho Managed Service Engine and have recently set up our customers as Requesters and our support staff as Technicians. When one of the requesters logs into Zoho he is taken directly to the "home" screen and not to the normal screen where he can view his requests. He cannot go back to the request screen as he says there isn't any option to close the home screen down. This is preventing him from being able to raise new requests I have checked his user profile and he is linked
Submit A Request Fields
Hi, when a new user visits the customer portal and click Submit a request. I created fields like Address, City, State, etc. How do you make those fields show in the customer portal under Submit a request? Thanks,
Can portal users view/CC other user's requests?
For many of our accounts, there are multiple contacts within the same account that would benefit from viewing one another's requests. How can one portal user post a request and let another user share in viewing it?
How to access request created by forum item?
I have successfully created a request from a forum topic but I can't see on the forum topic what the request is or how to access it through a link.
Generic Support Representative
Does Zoho Support support the ability to create or assign a generic support representative? I ask because I am trying to figure out the best way to set up Zoho so my development team as a group can be assigned a request to review. I considered using the departments feature to do this, but the figurative wall between two departments was too high. I couldn't have my staff jumping between departments instead of assigning a request to a generic group. Thanks for your help.
Can a request only be visible in one Department at a time?
Can a request only be visible in one Department at a time?
Can some request fields be view only by user in portal
Is it possible to include request fields in the User Portal, but not allow them to be edited by the user? For example, we would like the end user to see the 'total cost' of a request if a cost to implement is needed, but when adding it to the user portal it allows the user to edit the field upon submission. Can some request fields be view only to the user in the portal?
Best Practice: When should a request be considered closed?
What is considered best practice for considering a request closed? The obvious is when a customer is satisfied with the resolution of an issue. Very simple when the customer calls in and you send them an answer that solves their problem. It gets a little ambiguous on how to handle a feature request. For example if the customer in a request asks for the offering to do more than it can, should you leave it open until it is resolved (potentially years) or close it out and ask them to propose and idea.
How to share a form to an email adress after pressing submit?
Hi, I need to know how to share a form to an email-adress/user after an user have pressed submit in an other form. Is it even possible? Thanks in advance! Oscar Taurell
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