ServiceDesk Plus - Request numbering
We are currently in the evaluation and testing stage of implementing ServiceDesk Plus. I have noted that whenever a customer replies to an email sent from a request, that a new Request ID is allocated to the original request, and consumed. This means that at the top level view of all Service Requests, the numbers do not follow a sequential order. That is, we see a list of requests with numbers like - 1, 2, 3, 5, 8, 12, 13, etc We would prefer that replies to request emails are not allocated
Customer Support Homepage in Zoho Support
It looks like when a user accesses the customer support portal homepage, they can submit support requests without first logging into the support application as a user (and search the knowledge base). Is this true? I can't see to fine where only a logged in user/customer can submit tickets? Thanks Dave
Why do you need Zoho Support ?
Customer Support is important for business success. Customer feedback / questions through e-mail, web form or phone is common. We need tools to organize them better, so that we can respond on a timely fashion. If number of requests that we get is less than say 10 & if you are the only one who respond to all of them, then it's easy to manage them with personal E-Mail box. But what happens if we get 50 requests a day & have more than one person responsible to answer e-mails or phone calls from the
Zoho Support Process Diagram
The image will explain how Tickets/Requests can be processed inside Zoho Support Feel free to post your questions and we will be happy to assist you. Regards, Peter
Zoho Support Release - Web Based Help Desk Software - Great Customer Support Starts Here
We are excited to introduce our newest arrival to the Zoho Family, Zoho Support a help desk software for customer support on the cloud. Related blog post can be read here With Zoho Support you can easily manage and respond to an ever growing number of customer support inquiries that arrive via different channels (phone, e-mail, web). In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its innovative web interface, Zoho Support allows
Adding a field problem
I see this problem has shown up in several questions but no where do I see an actual answer. I too am trying to add a field to a form with no success. I have done this successfully in the past. What is the trick or is there some limitation on free use? I am testing the utility of Zoho at the free level.