Looking to move back over to Zoho Assist
Hi All Hope all is well? our license for Anydesk is set to expire very soon 05/12/22 now before we may renew with Anydesk we are thinking of migrating back to Zoho Assist, pricing comparison is not much difference has any improvements been implementedTie Zoho Assist unattended client to Zoho Desk contact
The Zoho Assist integration with Zoho Desk is pretty neat. However, for us, we make use of unattended installations far more than ad-hoc support requests. If it were possible to link an 'Unattended Access' machine to a contact in Zoho desk, that would mean we could launch straight in to their machine from the ticket without having to send an invite to the user to run software that is already installed on their machine. Is this something that is on the roadmap?Rejected Remote Control request - Android v1.10.2
Sent an email to support on this topic from the phone. Able to set up a remote session and enabled Unattended Access in this new Android v10 phone. When attempting to remotely control the phone we received the message; "your customer has rejected theCommand Line install options or MSI for Intune deployment
I would like to deploy Zoho Assist using Intune but cannot find documentation on the switches/options available to the command line installer. I noticed the "-s" in the deployment toolkit but that switch doesn't seem to work for a silent install usingScreen Resolution and Scrolling Issues
I have 5 servers that are all physically identical in terms of hardware (CPU, OS, software, memory). The only difference being the storage space. On 4 of them I unable to scroll lists, or see things clearly. The servers are running Windows 10 EnterpriseCursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.Invalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.One or more errors were found in the Secure Socket Layer (SSL)
When trying to initialise a remote support session our client machine is displaying the following error... Any ideas how to get around this? Does this use a Lets Encrypt SSL by any chance?Zoho assist managing group members
As far as I can tell when adding unattended access computers to groups it must be done individually. You can filter list but not "select all" once the filter is applied. Am I missing something? We have 400+ machines to add to a group and it is timeZoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!
Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu... After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues. Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normalTalkTalk blocking access to all zoho sites.
Whilst trying to access my assist portal, I was presented with a message stating it was being blocked. I tested several other zoho URL's and anything with .zoho.com is being blocked. Whilst I initially thought the problem could be solved by disabling the blocking feature, I realised there is a wider issue in that no Talk Talk customer will be able to join a remote session as https://join.zoho.com/ is also being blocked. This is a pretty big deal as the vast majority - more than 95% of UK internetSilent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructionsShortcut to Unattended Computer
I need to have users (not techs) access a single unattended remote computer once or twice a day. Is there a means to create a desktop shortcut that would provide direct access to that computer so that are not navigating the full support interface?Selecting computers to add to groups
When creating groups, can we "select all" in the filter window - it is very frustrating adding them manuallyMutiple Monitors
Are there any plans for multiple monitor use in Zoho Assist Unatteded Access? I have clients that have multiple monitors. I would like to view both their screens at the same time.RDP session on remote assist
Greetings, We have users who remotely access internal workstations via RDP from home. When we use Zoho assist to connect to their home computers we cannot see their RDP session. Is there a solution to that? Thanks.Silent Install
Hi. Is there a command line switch to install the unattended client silently (i.e. /quiet) ? Please advise. Regards, HumzahBEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And how"Guest has already reached the maximum number of unattended computers allowed."
It it correct that on a ZohoOne account that only five remote computers can be set for unattended access?Unattended Access Blocked
We've been using Unattended Access for a while and usually have between 15 - 25 computers set up with it. We have one in particular that we notice over and over again says "blocked" and we have to reach out to the user to ask them about it. They are claimingZA Webcam and screen sharing
Can I record live webcam and screen share while in proctored exam? Or only screen sharing will be recordAutomate Getting Authorization Grant
Hello dear Zoho Community, while I generate an Authorization Grant I need to go through the Signin process in order to get the grant. Is there any way I can get rid of that process? Thanks!Why login to Zoho accounts required to get OAuth code
Hello, I am trying to integrate Zoho Assist in my web app to have unattended access of remote computers over internet. While using API, the first step is to get the OAuth authorization from my Zoho account with end point URI: https://accounts.zoho.in/oauth/v2/auth I use the code for this step: https://accounts.zoho.in/oauth/v2/auth ?response_type=code& client_id=1000.GMB0YULZHJK411284S8I5GZ4CHUEX0& scope=AaaServer.profile.Read& redirect_uri=https://www.zylker.com/oauthredirect& prompt=consent ThisConnect to unattended computer through zoho assist api.
Hello everyone! Is it possible to connect to unattended computer through zoho assist api? E.x can I make an api call where I get back URL that allows me to start session with the computer? Thanks!Invites not going out to technicians.
I have 3 pending invites, but none of them have received an email.Response time for unattended access increases when no monitor attached
I want to run a headless Linux machine. When I have a monitor plugged into it, the response time with unattended access is great. When I unplug the monitor from the machine, lag time goes to 5-6 seconds. Has anyone seen this before? Thank you.Unattended Access Requesting User Acceptance
Hello all, All unattended clients are now requesting approval before connections. The devices still show in the unattended tab, and I've reinstalled the agent on two problem PCs, to no change. Looking to get this solved quickly as I depend on it for day-to-dayZoho Assist Self Client, help with connection
Hello everyone! I'm writing this post because I need help with connecting to zoho assist api. I made a Self Client and I can't figure out what to do next. My questions are: 1. Can I use Postman to test zoho assist api? 2. In the tab "Generate Code" inWould like to use both of my monitors as a technician to view multiple monitors in unattended mode
Hi, just wanted to put in a feature request. Would you be able to add functionality for the technician to use two monitors simultaneously in unattended remote session to view two screens on the remote computer? Love this product, and the price point. JalleyChromebook support
Has anyone got this working? Had my client install the Zoho Assist - Customer app on her Chromebook. I was able to connect (although the screen resolution was garbage), but had no remote control. Also wondering - for any Zoho employees - if & when UnattendedWhat is SRC-TI?
External Threat Intelligence Tool.Zoho Assist Mouse/Cursor not showing on video
Good morning, When I am using Zoho Assist and remote accessing a customer's computer, and recording our session, the cursor of the customer mouse does not appear on the video so I cannot see where he is clicking. Is there a setting or a way to fix this? Thank youMicrosoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this eveningZoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active. This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needsNo Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missing something? Thank you beforehand, wrswaimUnable to report abuse
A Windows support scammer called me and asked me to join a zoho session with ID 881151557. I attempted to report the session as abuse, but I was unable to proceed because the form would not accept my phone number. When I clicked "submit," the web page said "Enter valid phone number". I suspect that criminals are using zoho because they feel they get banned less quickly on the zoho platform. Please fix the "report abuse" form so these people can be reported and banned from your site.Is there anyway to remotely update the Unattended Access agent?
Is there not a way to have the agent update? Would be nice to be able to have an option to push an update down to the agents.Lost "View > Actual Size" Option
Just started testing Zoho Assist today and somehow, I have lost the ability to select the "actual size" option while remote controlling a machine with a higher resolution monitor than my local one. My old eyes need to see the smaller type when doing support.Zoho Assist Customer for iPhone
Hello...I understand there's Zoho Assist Customer for Android (use it and love it) however can you advise when the same app will be available for iOS?Can I see my Zoho Assist Schedule in Zoho Calendar?
Maybe I am just missing something, but I scheduled a session through Assist with my customer, and it is not showing up in my Zoho Calendar. I looked at integrations... I have everything integrated, but it doesn't appear to be an option. Why would that be? All calendar views are selected- and nothing. I don't want to have to show the view to the right to see my sessions coming up.Next Page
Announcements
Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeWe no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.Zoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the Service
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Most Discussed Topics
Screen Resolution and Scrolling Issues
I have 5 servers that are all physically identical in terms of hardware (CPU, OS, software, memory). The only difference being the storage space. On 4 of them I unable to scroll lists, or see things clearly. The servers are running Windows 10 EnterpriseInvalid Handle When connecting
I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle.Looking to move back over to Zoho Assist
Hi All Hope all is well? our license for Anydesk is set to expire very soon 05/12/22 now before we may renew with Anydesk we are thinking of migrating back to Zoho Assist, pricing comparison is not much difference has any improvements been implementedZoho assist managing group members
As far as I can tell when adding unattended access computers to groups it must be done individually. You can filter list but not "select all" once the filter is applied. Am I missing something? We have 400+ machines to add to a group and it is time
Sticky Posts
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working inPlease read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward
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