Tip #82 – Let Zia Answer Bot Handle the Questions So You Can Focus on the Fix – 'Insider Insights'
Hello Zoho Assist Community! Imagine you're in the middle of a critical remote session. The customer is waiting. You need a quick answer about a known issue or a standard fix documented somewhere in your knowledge base, but hunting through articles mid-sessionZoho Assist Feature Update: July 2026
Elevate to Admin Mode for iOS devices Technicians can now elevate an active session to Admin Mode directly from the iOS app. This feature lets the technician switch the remote computer from a standard user account to an admin account by entering credentialsTip #81 – Turn every session into a story with Session Highlights – 'Insider Insights'
Hello Zoho Assist Community! Picture this: your team wraps up dozens of remote support sessions every week. Each one involved troubleshooting, tools, fixes, and back-and-forth with customers. But when it's time to review what actually happened acrossIntroducing the New Zoho Assist Quick Support Plugin
We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,Tip #80- Secure Connect: Add an Extra Layer Before You Connect – 'Insider Insights'
Tip 80 – Secure Connect: Add an Extra Layer Before You Connect – 'Insider Insights' Hello Zoho Assist Community! Picture this: your support team relies on unattended access to keep the business running. Servers need overnight patches. Remote workstationsIssue with Zoho Assist Unattendend Agents Showing Offline
Hello! I noticed that a large number of my unattended devices began showing as Offline earlier this morning (around 745am Mountain time). I checked the Zoho Assist status page but it's not showing any outages. The issue seems to be randomly occurringTip #79- Exploring Technician Console: Session Details- 'Insider Insights'
Exploring Technician Console: Session Details- 'Insider Insights' Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're looking at a panel that keeps everything you need to know about a session in one place: SessionZoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visualsZoho Assist Feature Update: April 2026
Zoho Assist’s MCP integration With Zoho Assist’s MCP integration, interacting with remote support is no longer tied to complex interfaces or manual workflows. Your AI agent understands your intent through simple, conversational language and instantlyZoho Assist Feature Update: March 2026
File Manager for Windows, Mac & Linux The File Manager allows technicians to access and manage files efficiently on a remote device during a remote support session or even without connecting to an unattended device. It helps organize files on the remoteZoho Assist Feature Update: February 2026
Virtual monitor in native viewer The virtual monitor feature which is available in the web-based viewer, is now supported in the Native Viewer. Technicians supporting headless or single-monitor devices can add a virtual display, enabling resolution scalingZoho Assist Feature Update: December 2025
Quick Support for MAC & Linux Zoho Assist Quick Support is a desktop plugin on the customer's remote machine. It allows customers to join a remote support session quickly or raise a support request directly from their desktop, streamlining the supportZoho Assist Feature Update: November 2025
Customers’ Choice 2025 Four years strong! Zoho Assist is once again a Customers’ Choice 2025 in Remote Desktop on Gartner Peer Insights, thanks to your trust and feedback.Zoho Assist Feature Update: October 2025
Introducing the Diagnostic Tools feature in the native viewer Similar to the web-based client, you can now directly access essential diagnostic tools such as Task Manager, Command Prompt, Device Manager, Registry Editor, and more when connecting fromZoho Assist Feature Update: September 2025
Zoho Assist–Zapier integration Automate repetitive tasks with the Zoho Assist and Zapier integration. With the new integration, you can connect thousands of apps, eliminate manual work, and keep workflows moving—all without a single line of code. UserZoho Assist Feature Update: August 2025
Department group export Technicians can now export user lists specific to their departments using filters. This allows for targeted exports of technician data to reduce clutter and improve efficiency. The exported files can be downloaded in CSV or PDFZoho Assist Feature Update: July 2025
Virtual Monitor Technicians assisting headless or single-monitor devices can now add a virtual display. This feature enhances resolution up to 2K to provide sharper visuals and improved troubleshooting for a smoother, clearer remote access experienceZoho Assist Feature Update: June 2025
Move devices across departments—no group needed The list of devices configured for unattended access will be displayed here. You can now move unattended access devices between departments without adding them to a group. Just ungroup the device or createZoho Assist Feature Update: May 2025
iOS Technician – External Technician Support Technicians can now invite external experts from outside their organization to join a remote session. Simply enter the external technician’s email address to send an invitation instantly. Enables faster issueZoho Assist Feature Update: April 2025
Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficientZoho Assist Feature Update: March 2025
Seamless deployment on iOS devices with MDM Organizations can now effortlessly distribute the Zoho Assist Customer app using mobile device management (MDM). By configuring a deployment link, businesses can enroll and deploy iOS devices in bulk, ensuringZoho Assist Feature Update: February 2025
Introducing Advanced Session Audit for Mac Enable Advanced Session Audit to track technician activities during remote sessions. This feature records actions under File Management, Processes, Clipboard Events, and Window Activity to provide a detailedTip #78- Exploring Technician Console: Multi-Monitor Navigation and Pop out- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. This week we're tackling a scenario every technician knows well: the remote machine has more than one screen. Meet Multi-Monitor Navigation. Picture connecting to a workstationZoho Assist Feature Update: December 2024
Streamlined remote support with Wayland compatibility for Linux Assist Now is compatible with Wayland, the secure and modern replacement for X11. Wayland enhances display management and communication for seamless remote support when connecting with LinuxZoho Assist Feature Update: November 2024
Multiple department admins Building on the existing department admin feature, we’re excited to introduce a new update: Admin privileges can now be delegated to up to 15 team members within each department. Department admins have full control over theirZoho Assist Feature Update: October 2024
Set up unattended access from native viewer: This feature, previously available in the web viewer, has now been introduced in the native viewer. This enhancement allows technicians to install unattended access on a customer's machine with just one clickZoho Assist Feature Update: September 2024
Advanced session audit for Windows This feature allows technicians to customize session auditing processes to match their organization’s needs. They can choose specific events to log in the audit report to meet the organization's security and complianceZoho Assist Feature Update: August 2024
Bulk download and deletion of session files Users can now download or delete session files in bulk. This feature enables users to manage files effectively and maintain an organized system by deleting outdated files. Additionally, users can share multipleZoho Assist Feature Update: July 2024
Remote script execution for Linux devices The Execute Script feature, previously available for Windows, is now extended for devices using the Linux operating system. Technicians can easily execute Bash scripts to update, install, or uninstall software,Zoho Assist Feature Update: June 2024
View multiple monitors on different screens You can pop out remote monitors to view each one on a separate screen, providing the capability to project two customer monitors on two technician monitors simultaneously. This enhancement is designed to increaseZoho Assist Feature Update: May 2024
Chat session feature The chat session feature enhances portal functionality by enabling technicians to initiate sessions with customers via chat before downloading agents. This flexibility lets users tailor support based on specific requirements beforeZoho Assist Feature Update: April 2024
Session-ending option outside the Android customer app Users of the Android customer app now have the ability to swiftly end a session by simply exiting the app. Upon ending the session, a bubble head will appear on the screen, which users can easilyZoho Assist Feature Update: March 2024
Assign sessions to internal technicians Admins and technicians can can reassign and modify the scheduled sessions to fellow technicians within their departments, enhancing collaboration and workflow efficiency. They have the flexibility to make initialZoho Assist Feature Update: February 2024
Geo Insi ghts Unlock tailored user care with Zoho Assist's Geo Insights! Strategically map and optimize support sessions across regions, enhancing your organization's ability to deliver targeted assistance where it matters most. Independent file transferTip #77- Exploring Technician Console: Chat option- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. So far we've explored tools that act on the remote machine. This week we're focusing on something just as important to a smooth session: staying in touch with the person on theTip #76- Exploring Technician Console: Quick Launch- 'Insider Insights'
Hello Zoho Assist Community! Welcome back to our Technician Console series. Last time we explored Power Options, and this time we are turning the spotlight on a feature that quietly saves you dozens of clicks in every session by getting you exactly whereTip #75- Exploring Technician Console: Power Options- 'Insider Insights'
Hello Zoho Assist Community! Welcome to the very first community post of June, and we are kicking things off with a feature that gives technicians complete control over a remote machine without ever leaving their session: Power Options. What are PowerWindows agent 2026_M07 release notes
Agent Version: 2026.4.15.0 Release date: 1 June, 2026 Issue fix: Streamlined overall process flow and fixed bugs that delayed or prevented proper functioning of Task Scheduler feature. Enhancements to Multi Monitor view under varying network load scenarios.Client Software Now Requires Computer Admin Password
Recently whenever a user tries to run ZohoAssist.exe so that I can remote into their computer, it requires them to put in the computer administrator password, meaning they can't connect to the remote session. Before, it would allow them to run the exeNext Page
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Zoho Assist Feature Update: July 2026
Elevate to Admin Mode for iOS devices Technicians can now elevate an active session to Admin Mode directly from the iOS app. This feature lets the technician switch the remote computer from a standard user account to an admin account by entering credentialsIntroducing the New Zoho Assist Quick Support Plugin
We are thrilled to announce the new Zoho Assist Quick Support Plugin, the upgraded and enhanced version of the Zoho Assist Customer Plugin. This new plugin allows organizations and IT administrators to deploy it directly onto their customers’ devices,Zoho Assist Feature Update: June 2026
Windows Quick Support The Quick Support Plugin enables customers to seamlessly connect with your support team by raising requests directly from their desktop. It also enables instant access to active remote support sessions to deliver faster assistance,Zoho Assist Feature Update: May 2026
iOS Screen Sharing Enhancements Screen sharing on iOS is now faster and sharper. Zoho Assist now supports peer-to-peer connectivity within intranet environments for faster screen data transport, along with H.265 codec support for higher quality visualsZoho Assist Feature Update: April 2026
Zoho Assist’s MCP integration With Zoho Assist’s MCP integration, interacting with remote support is no longer tied to complex interfaces or manual workflows. Your AI agent understands your intent through simple, conversational language and instantly
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Issue with Zoho Assist Unattendend Agents Showing Offline
Hello! I noticed that a large number of my unattended devices began showing as Offline earlier this morning (around 745am Mountain time). I checked the Zoho Assist status page but it's not showing any outages. The issue seems to be randomly occurring
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Attention: Upcoming changes to Zoho Assist support for older windows versions
At Zoho Assist, our goal is to provide you with secure, reliable, and feature-rich remote support experiences. To maintain this standard, we periodically align our platform with the latest technology and security updates from the broader software ecosystem.End of Support announcement for macOS 10.9, 10.10, 10.11, 10.12, 10.13, and 10.14
Dear Customers, We would like to inform you of an important update regarding our support for legacy macOS operating systems with Zoho Assist. Starting May 1, 2025, we will officially end support for macOS versions 10.9, 10.10, 10.11, 10.12, 10.13, andZoho Assist: Important Security Upgrade Notice
Dear Customers, We're committed to providing safe and secure remote connections across networks and devices. To uphold this commitment, we're upgrading to an updated security protocol. This change won't affect our support for major operating systems.TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLSRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
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