Can you just release an MSI please
The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank youUnattended & Clipboard
Hi We've universally had issues with the clipboard in unattended access: It doesn't accept a clipboard over a certain size/length We can't copy/paste a password into the login screen password field Sometimes the clipboard doesn't sync at all I understand from another post I've read, that some of this can be 'solved' by changing the technician preferences to use ActiveX instead of HTML5, which I've done - but still can't paste a password into the initial login screen (i.e. via Ctrl+V orZA_Upgrader.exe - Unable to Locate Component
I'm getting the following message when start windows and installing the unattended installer on a Windows XP. Any ideas on how to fix it? Error MessageUnable to Connect to Online Computers
I have 11 computers online but I cannot connect to about half of them in Assist. When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly." I've tried to uninstall and reinstall the Assist agent, andI created a deployment script via GPO that WORKS. YW :)
The GPO deployment instructions and batch file provided don't work with Windows 10. After 2 days messing around with that, I gave up and decided to make my own and I finally got one that works as a startup script, for GPO deployment, in Windows 10. Zoho,Protecting Unattended Access Devices
Is there an option to protect unattended access enabled devices with a password the tech has to enter before getting access to the device? In our environment, not all techs should have access to all devices.Send username/password to unattended computer
There are no current option to copy paste credentials to remote computer with HTML 5 technician console, and with activeX console there is options to send keystrokes but it doesn't work When connected to unattended computer if it's locked or logged off and asking for credentials We would like if there could be on the left side of menu in HTML5 console , just like there is send ctrl+alt+del, option to send username and passwords with 2 boxes where you can copy paste credentials and then send themBEWARE- Posted documentation and "solution" does not work for deployment
Followed the instructions to "easily" deploy the unattend agent for ZohoAssist. The batch file/GPO combination simply does NOT work, no matter what you do. The fact the posted instructions can be such a massive and obvious failure is unbelievable. All you SHOULD have to do, according to Zoho is point to the file share in the batch file. The batch file doesn't run. Period. Silent or not. Supposedly a developer is looking at the batch file. It's four lines. How long does that take? And howAdd admin for billing?
Hello, I am trialing the Zoho Assist application, and would like to give my director the ability to view the Subscription details. He needs to be able to enter card information so we can make a purchase. I have tried copying the Super Admin role to hisRemote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?Remote Support Session Copy / Paste Default Note
Hi Team Finally it appears this feature is no longer implemented in remote support sessions, i have completed 2 sessions today & the copy / paste note was not nagging, if this has been permanently deactivated in my personal opinion this is a great moveHow to turn off Clipboard Copy Confirmation
Every time we use the copy function on the remote computer we received a prompt that asks if we are sure you want to copy the information Yes/NO. This is a huge time waster to click Yes every time we copy data from one PC to another. Does anyone know how to disable this prompt??Unattended access, rebooting issues
Whenever I reboot a windows 10 workstation remotely through Zoho unattended access, It never reconnects, just grey screen with action bar on left, but can't click any of the commands or actions. The user has to log into the computer for unattended accessCommand Line install options or MSI for Intune deployment
I would like to deploy Zoho Assist using Intune but cannot find documentation on the switches/options available to the command line installer. I noticed the "-s" in the deployment toolkit but that switch doesn't seem to work for a silent install usingIs Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?Customer Pugin Version
Hi All Where can we find the Plugin version which enables the customer to enter name and session ID, not just the ID where the name is guest when connected to a session. Thank youNo Sound?
New user of Zoho Assist. Just tapped into the other pc remotely and all works smoothly except no sound. There are no settings in Zoho to turn that on or off that i can find and both this pc and the other are not muted and working properly. Am I missing something? Thank you beforehand, wrswaimAssist unattended session stays active
Hello there, ever since a couple of weeks ago clients have been contacting us about on-going unattended sessions running in their PCs. They see the following: Even after they reboot their PCs, the unattended session comes back as active. On our side weNeed to rename Unattended Computer or add Description
We are currently using GotoAssist and considering switching to ZohoAssist. One problem that immediately presents itself is that only information on the unattended remote computer is the Computer Name and this cannot be edited. I may have multiple client computers and I need to identify the customer and function for the computer. Some customers may name their servers exactly the same! In GotoAssist, it is simple to rename the computer so that you can accurately identify the customer/purpose.I cannot send files / File Transfer does not work
Whenever I try to send a file, after I select the destination, it always stays at 0% and doesn't sendManage Technicians - Forever Loading
Trying to manage technicians - All I see is the Zoho logo spinning. Been like it for 2 days now, multiple computers, multiple locations.... Logged multiple support tickets.... Nothing.how to block old remote unattended downloads
I've recently "fired" one of my worst clients. Now they appear to be either purposely or "accidently" installing and enabling a copy of my unattended access installer that I left on their PC's. I've asked them to not do this and remove the application,Run As Service Option
Not complaining here ZA seems to be running stable but could we have a option to disable Run As Service in preferences for remote support sessions and not in the active session on many occasions when connected to machines which have no user groups orTranslate Assist email
Hello, Where can i translate the text in the email which Zoho Assist sends to a user when we invite them for a remote session via Zoho Desk? ------ Hello , I've initiated a Remote Support session regarding your ticket, <#127: ticketname>. It would helpZoho Assist failed to use unattended link
I'm new and trying to use/test an unattended mode to be able to use remotely my Samsung android phone from my iPhone. I can send an activation link/email to my email, but every time the unattended activation fails with message below: This site can’t beZoho Assist will not allow me to access remote computers
I am unable to access remote computers. Tried from two different computers. Most are unattended but one is a new ticket. PLEASE HELP!!!Silent install parameter required
Hi - we have an issue with this platform, the Bulk Deployment manager doesn't work on our (very simple) domain, it deploys the package then simply fails - Zoho support have looked at the logs for this and failed to respond to our ticket. The instructionsRemote Assistance Error message
For the last two weeks I ahve been unable to conenct to customers computers. They downlaod the custome rplugin and I give them the number code but they get "Win error, system.net web exception. It has happended to 4 different customers. On each occassionAssist very slow to connect to remote PCs
Using Unattended Access. Assist is slow to connect to remote computer and many times will not connect at all.How do I remove devices that are offline??
This is for unattended access devices, and I'm the global admin on the account. I used to just go to the 3 dots at the end of the row in the list of devices, there was a drop-down that allowed me to remove the device from unattended access (delete it), but now those dots are gone for devices that are offline. Even on the ones that are online.. I can't figure it out! I go to settings and the closest I can seem to get is through Groups- I can "delete" a device from the group. but there's no way toUser Guest ?
buenas tardes, hace poco estaba revisando unos logs de accesos y me di cuenta que tengo un inicio de sesion por GUEST y luego GUEST compartio pantalla co uno de nuestros usuarios. me gustaria que me ayudaran a entender que es GUEST? porque no lo tengo"Uninvited Guest5"?
I was remotely connected through Zoho Assist to a remoted computer, when I got a "poor connection" popup, but not my poor connection, which was listed as good, but for A "Guest5". There was not supposed to be anyone connected other than myself and theI cant add any unattended computers
Hi, I just purchased for 25 unattended computers addon and I can not add any computers. Regards,Error deploying unattended setup
I get the following error when deploying via ZA_Bulk_Deployment_Manager: Could not load file or assembly 'Newtonsoft.Json, Version=6.0.0.0, Culture=neutral, This is happening on multiple systems with fresh Windows 10 Pro install with latest updates. TheShowing Devices Online that are Offline in Unattended Access.
Unattended access keeps showing devices that are offline as online even after I close and re-open the HTTPS console. If this does not get fixed I am going to be forced to back to FixMe.ITDeployment via Distributor , Native Tool and GPO Not Working
I have tried all 3 options to deploy the unattended access to a network of about 70 Machines. If i add it as a GPO Nothing happens. The Distributor and the native tool will validate with the server but then i get this error "Installation failed: The RPCCustomer plug-in / Remote Sessions Not Connected
Not impressed with the connection issues that have been ongoing recently, customer tries to connect via the Customer plug-in and the session hangs without establishing a stable connection a popup error appears. Also the same ongoing issues when a customer.NET Error after Recent Client Update
Two of my clients have experienced the following error since the recent update (which now asks for name in addition to the session ID) I figure it is reliance on some part of the .NET framework This means I had to use a free anydesk to login which defeatsAssist hangs without connecting on Apple M1 chip even with reduced disk security
I've hit a problem where Assist won't connect on a MacBook Air M1. User downloads and double-clicks and then nothing. Both options under reduced disk security have been selected and the MB has been restarted. Nothing appears in Security & Privacy waitingImage problem after upgrading video driver
Hi, I noticed that the remote session image get distorted after upgrading video drivers. I closed and try to join the session again, but still the same. The solution is to end the session and connect with a new one, or to reset the device. Any suggestionNext Page
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Announcements
Support for AuthTokens will be deprecated from March 31st
If you are using Zoho Assist APIs, you're probably familiar with AuthTokens, which is a layer of security that helps in authorizing third-party applications to access Zoho Assist's user accounts. In the coming months, we will be deprecating supportMulti monitor Beta.
Most awaited Multi monitor feature in Zoho Assist is almost ready. Since it is in the testing phase, we are enabling the beta version of Multi monitor feature on a request basis. So, if you wish to try the beta version of Multi monitor, please writeWe no longer support Microsoft Internet Explorer
Internet Explorer and all its versions will no longer be supported to host a remote support or unattended access session effective from February 02, 2021. If you need to initiate a support session, you can use browsers that are compatible to start a session.Zoho Assist added to Chrome Web Store!
We are glad to announce that Zoho Assist has been added to Chrome Web Store. With Zoho Assist installed in your Chromebook, you can now view and control any desktop without installing any additional plugin or software. Zoho Assist is built with the latest HTML viewer technology, which enables it to be purely web based, easy to connect and hence it syncs smoothly with your cloud based Chromebook. Do install the app from here and let us know your feedback.Users are experiencing a problem with the Unattended Access services in Zoho Assist
Some users are seeing a problem with connecting to Unattended Computers even though they are online. We are aware of the issue and are working on it urgently. The Remote Support services are up and accessible all across the globe, while we have an intermittent network issue with our primary Service Provider for Unattended Access. Due to this intermittent connection, some users may not be able to use the Unattended Access services. We have our tier 3 team and network team working with the Service
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Most Discussed Topics
Unable to Connect to Online Computers
I have 11 computers online but I cannot connect to about half of them in Assist. When I click the "Connect" button they systems hang at "You'll be able to access the remote device shortly." I've tried to uninstall and reinstall the Assist agent, andI created a deployment script via GPO that WORKS. YW :)
The GPO deployment instructions and batch file provided don't work with Windows 10. After 2 days messing around with that, I gave up and decided to make my own and I finally got one that works as a startup script, for GPO deployment, in Windows 10. Zoho,Can you just release an MSI please
The deployment tool doesn't work well, GPO method will not work on Windows 10. Intune works fine but in some cases is not an option. MSI installer is necessary! Thank youIs Zoho assist slow for others
My Zoho Assist is extremely slow or will not connect at all. Is anyone else having the issue or is there an outage of some sort?Unattended access, rebooting issues
Whenever I reboot a windows 10 workstation remotely through Zoho unattended access, It never reconnects, just grey screen with action bar on left, but can't click any of the commands or actions. The user has to log into the computer for unattended access
Sticky Posts
TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist
As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and whyRelease Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,Release Notes: Version 1.82, February 2015
New Chrome Extension: Start a Session quickly! Recently, we have released a Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer ConsoleRelease Notes: Version 1.1205, May 2012
This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working inPlease read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward
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