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                                                                                    • Most Discussed Topics

                                                                                    • How to see which license we have?

                                                                                      Where do I find out what license we are on and how many computers we have left to deploy to?
                                                                                    • Unattended Access showing offline

                                                                                      As the title says, I have a PC which is showing offline but is 100% online! Any help would be gratefully accepted.
                                                                                    • 255 error configuring application error during installation

                                                                                      Hi, got this error during installation "255 error configuring application" I was able to see the device on my console but now the device is no longer there. What to do? thanks
                                                                                    • File Transfer

                                                                                      When I access tool to transfer files from a unattended access client computer to a technician computer using receive, really long name files seem to just sit in a queue waiting to be transferred. Then everything else selected to be received after just
                                                                                    • Sticky Posts

                                                                                    • TLS v1.2 Upgrade and Changes to System Requirements for Zoho Assist

                                                                                      As we tighten our TLS v1.2 security update, admins and users need to be aware that supported versions of operating systems and web browsers will change after October 31st, 2018. After this date, we will retire support for clients using TLS v1.0 and TLS v1.1 protocols. In order to support these changes and meet the updated PCI standards please ensure that computers configured for Unattended Access are updated to TLS v1.2 and use web browsers that support the latest update. What is TLS v1.2, and why
                                                                                    • Release Notes: Version 1.91, February 2015

                                                                                      Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,
                                                                                    • Release Notes: Version 1.82, February 2015

                                                                                      New Chrome Extension: Start a Session quickly! Recently, we have released a  Chrome Extension , which enables you to start a session instantly. You can simply enter your customer email address and start a session right from your browser extension. Make sure you are always logged-in to your Zoho account in your chrome browser so that you can avail the professional edition features if you are a paid customer. Supporting your Mac customers is much easier now! We have deployed a new Customer Console
                                                                                    • Release Notes: Version 1.1205, May 2012

                                                                                      This version of Zoho Assist includes the following changes. Enhanced Mac OS support We have increased the support quality and connection speed for the Mac OS. This will suit its higher resolution and enhanced graphics and to provide a better screen sharing experience. Smoother keyboard synchronization Typing and working with remote keyboard is a breeze now, with the refinements made in keyboard synchronization. This will achieve smooth and consistent remote support experience, just like working in
                                                                                    • Please read this before making a post!

                                                                                      Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward