Create invoices for subscriptions which have already started
Hello, often our customers start using our software immediately after the signup up, until we sign the contracts it will take some time and after signing the contracts we issue an invoice. So subscription start is lets say 1st of August 2018 Invoice will be issued today at 21st of August 2018 The invoice has a recurring plan and a one time setup fee Now I create the subscription and tell him subscription start date is 1st of August 2018 - as soon as I select a date which is older then today I get
New Subscription Email Notification
Hi there, hoping I can get an answer please to my question, relatively new to Zoho Subscriptions :) I am creating a new subscription. Have tested in demo company area, and 2 email notifications get sent; 1 for the invoice, and 2 for a new subscription
How do I allow my customers to renew their subscriptions by providing credit card information on Zoho Subscription?
How do I allow my customers to renew their subscriptions by providing credit card information on Zoho Subscription?
Iframe incompatible with wordpress
<iframe srcdoc="<div id='zf-widget-root-id'></div> <script type='text/javascript' src='https://css.zohostatic.com/books/zfwidgets/assets/js/zf-widget.js'></script> <script> var pricingTableComponentOptions = { id: 'zf-widget-root-id', product_id: '2-320c20b8938ab42d4bd3638ed5f68af9f94d3f998cf9700a8076ef6c79b9c2efd4348db3a334376c58bcad6fd428a6fd1dbfeec6502bd09348bf2deb26f7ad42', template: 'elegant', most_popular_plan: '', is_group_by_frequency: true, group_options: [ { frequency: 'Quarterly',
Unable to cancel subscription on customer with open (unpaid) invoices!
It is not possible to cancel a subscription when a customer has an outstanding balance. Should this be so, or is it some kind of setup issue? It will cause problems for us as we will want to cancel subscriptions on non-payers. Thank you for update on this.
Integration with Zoho Desk
Would be nice to be able to see the active customer subscription directly in Zoho Desk. It seems like the integration is available to do that with Zendesk, but not Zoho Desk, which seems unfair.
Zoho subscriptions: How do I support annual commitment scenarios
I have a plan in my product where I need users to do annual commitment billed monthly though. How can I support this scenario in zoho subscription through APIs? I'm thinking to create a plan with monthly billing cycle and cycle expires after 12 months, and no option to cancel before this? Is there a better way to do this?
Is Subscriptions missing automatic billing after credit card updated on the 3rd retry attempt?
Zoho Subscriptions has Retry Settings that works in many cases. For example, if the payment fails, Zoho Subscriptions will send out the first failure notification and then give the customer X days to update their credit card before automatically trying
I want to test some payment subscription with a test credit card from stripe
I have a test customer and place https://stripe.com/docs/testing#international-cards test credit card number to the Add New Card in subscription.zoho customer page. After I added, the test card was declined. Am I missing something?
Current state of SCA compliance in Zoho Subscriptions
Strong Customer Authentication (SCA) is a regulation by the European Banking Authority (EBA), which requires multi-factor authentication for payment gateways. SCA, as detailed in PSD2, was scheduled to go into effect from 14 September 2019, however, your local government may have extended this deadline. Note: SCA is applicable to payment gateways throughout the European Union (EU) and European Economic Area (EEA). Are payment gateways in Zoho Subscriptions SCA complaint? We've worked to ensure that
Setup Fee & Multiple Subscription Checkout Questions
I'm trying to use the embedded widget and running into 2 major hurdles which are show stoppers for me: 1) I have a setup fee that is charged based on the quantity of the subscription. For example, $10 setup fee per 1 subscription. If the customer adjusts
get customer by email or any other parameter
How to search through customers by their email ids?
How to implement volume-based plan pricing in Zoho Subscriptons?
If I cannot coerce any of the existing Zoho pricing models to fit our own, can I instead collect all the customer and product quantity details myself and pass to Zoho (using the API) both the customer details and the final per-user/per month cost or must the final pricing info be calculated by Zoho based on its knowledge of some fixed plan/pricing? I was told that I could offer volume pricing using addons but I cannot see how to do that in a manner that is transparent to the customer (they're not
Why Pricing scheme is to defined only with Addons and not with Plan?
I am unable to understand, why don't we mention 'Pricing Scheme' like Tier, Volume etc. while 'Creating Plan' itself. Why is that it is mentioned while 'Creating Addon' only and then associated with the Plan. Is it not possible to 'Create a Plan' by defining the Pricing Scheme with Plan only? Can someone clear the analogy regarding this.
Is it Possible to Hide customer fields from payment hosted page, but show fields in customer portal
Hi Zoho team, When a user creates a subscription through our webiste, we also create a deal in Zoho CRM. When the deal gets created in CRM, there are a lot of custom functions that set different kinds of fields. Once those fields get calculated, we want to pull those values in through a webhook and display them in the customer portal. The problem is that, as far as I can see, we cannot hide fields in payment hosted page, but then show those same fields in the portal. WHY? This seems like a bad limitation.
Changing Subscription Starts On date
Is it possible to change the Starts On Date for a Subscription after the subscription and invoice have been created. For example: The plan is for 15 visits in 30 days. Customer signs up for a 15 visit plan on 1st of the month. Customer pays the invoice on the 5th of the month Customer visits the business on the 15th of the month I want the Plan to expire 30 days from the 15th not the 1st. One other complexity. The visit is recorded in Creator so an API is used to update the subscription.
Zoho invoice my company with VAT...From NL to Spain, the invoice has to be WITHOUT VAT !
Hello, Can you please change this asap, as we are not complying with the law. Thanks in advance. Miguel
VAT in Zoho Subsciptions
Hi, Is it possible to set a different VAT for each country the customer comes from? Best regards, Arne
European VAT in register
My company is in the European Union, and for the issue of invoicing with respect to value added tax, companies from another country other than the one that issues the invoice, if they are accepted as intra-community operators, are exempt from VAT. Is there any way to put a field for the verification of companies, directly when a company subscribes? https://www.agenciatributaria.gob.es/AEAT.sede/en_gb/tramitacion/ZZ09.shtml thanks
Minimum transaction amount
Right now, if we put the renewal date on the 1st of each month, it seems like a customer who subscribe just the day before will have to pay for 1 day then need to pay again the next day to renew their subscription. Most system that allows this option will give you the option to say a minimum of days to the bill, so if it's below that number of day, it will bill the current month + the upcoming month. Example Number of days in the month: 30 Monthly Price: $60 Renawal day: 1st of each month Minimum
Overdue Balance / Account Statement
I noticed that by default, when a customer receives an invoice, it does not contain any information about any unpaid balance due on previous invoices. Is there any way to enable this? Sometimes our customers do not pay for several billing periods in a row, and I would like a way to show them the total amount owing as it accumulates with each successive invoice. Thanks, Edward
Zoho CRM active subscriptions view
How could I create separate view in CRM that'd be synced with Subscriptions? I have to create simple and reliable contact list of active members. Now we have a lot of dublicates and mess inside our CRM. Any suggestions? Native integration doesn't work.
Early Restarting Billing Cycle
Is there a way to set the billing cycle to renew mid-cycle? i.e. we sell a data capped internet service which the customer can choose to renew mid-billing cycle if they use their data allotment. Rather than do metered billing where we bill monthly and include any renewals (that would create a lot of room for error on the accounting side) we are wanting to set their next charge date to the date of their early renewal and just reset their billing to that date. Ideally this means that they are on an
Is it possible to have different pay periods for the same plan
Hello, Lets say that I have 3 plans for the same product, Basic, Pro, and Enterprise. I want to encourage customers to pay annually, but also to allow monthly charges and quarterly charges. The yearly price will be lower of course. If I do that using plans only I will end up with 9 different plans (3*3), and this is only one product. Do you have such a feature to allow various payment periods for the same plan? Thanks, Oren
Default payment gateway option in Zoho subscriptions
When My customer make payment using hosted page, payment is done through stripe payment gateway which I want to change to authorize.net. Where do i get an option to change default payment gateway.
What are good alternatives to Stripe?
Stripe has recently changed its policy where they no longer refund their fees. Are there any better/cheaper alternatives to Stripe?
Creating concept subscriptions
Hi, I would like to automate the creation of subscriptions when a , but a manual check needs to be performed before they can actually be started and invoiced. Is there a way to create subscripitions in concept for customers? Or would using the unbilled charges be an option? Also, we create websites. Customers start paying when their website goes live. We'd like to create the subscription in concept once the deal has been signed so we don't forget to do it, but the customer can't be billed right then.
WP plugin still supported? Zoho Subscriptions
I tried installing and configuring the WP plugin for Zoho Subscriptions but cannot get it working. Following the directions on the integrations page, I end up with the below after creating a new page, clicking the button to add the Subscription and selecting the plan. The page shows blank when browsing. WP version 5.4. <iframe id="ZSubscriptions" style="border: none;" src="https://subscriptions.zoho.com/subscribe/a64cdba7b185214a8d7e3db7206fd5141f563cd205dd5841ad482bf477cf719e<br /> <b>Warning</b>:
Charge Date
Hi, I set up a Subscription which is now live and through GoCardless. I have had people join up, however the charge date on GoCardless is a week ahead. I'm not sure why this is happening? Any ideas?
GoCardless payment status not updated
Hi, we have a GoCardless integration with Zoho Subscriptions. The booking with SEPA payment through GoCardless worked fine, the invoice is paid and shows properly in GoCardless. Unfortunately this status is not updated in Zoho Subscriptions even after a synch. Can someone help? Thanks Heico https://flowpilot.io
Upcoming renewal notifications showing all a customer's subscriptions
We invoice subscriptions on the first of every month and collect payment offline using GoCardless. To avoid customer billing queries after the fact, I want to email customers an upcoming subscription renewal notification but one that includes all a customer's subscriptions, preferably in a HTML table format. Some customers can have 10 or more subscriptions so sending out notification emails for each subscription isn't really practical. Can anyone point me in the right direction?
Future Dated subscription
Hi, I have a problem where I need to be able to give our customers the option of selecting the start date of their subscription during the checkout process, however for the life of me I cannot figure out how to do this. I have no programming experience so anything to do with APIs and such is beyond me. What I want is very similar to your example on this page https://www.zoho.com/subscriptions/checkout/future-dated-checkout/ However, whenever i get this over to Zoho Creator it just gives out an error(attached
Start Subscription on certain date
Hi, please can someone tell me how I make a subscription start on a certain date or allow the client to select a certain start date? Thanks
Add volume slider to a custom checkout button or pricing table
I'd like to customize the checkout button embed widget and include with it a slider or something that would allow for the user to quickly change the quantity and see the price change. Then, they could press the subscribe button and that quantity would be passed over to the Hosted Payment Page in Subscriptions. If I can't do it all in Subscriptions, is there a clever embed widget with a "checkout" button that I could build in Forms or something and have that pass along the quantity in the URL to the
How can have customers agree to Terms and Conditions before they subscribe?
I would like to have a checkbox that has a link to the terms and conditions - before Customers Subscribe. How can I accomplish that with ZOho Subscriptions?
Is it possible to show some custom customer fields in one hosted payment page but hide same field in other hosted page?
Hi Zoho, I can't seem to hide some custom customer fields in one hosted page and show the same fields in other hosted pages. Is there a way to do this? If not, this is an inherent issue that should be addressed. I really think it makes sense for Zoho Subscriptions team to work with Zoho Form team so that we can incorporate Zoho Forms directly on the hosted payment page. This feature would solve sooo many issues that customers are facing and would make it so much simpler for prospective customers
Unique annual (subscription) pricing per customer
Zoho Subscriptions, Our business is driven by an annual recurring revenue model but, our pricing is generally unique per customer based on the level of connected devices each customer has. So, while we want to track ARR levels, churn, etc. by customer it's not clear we can use Subscriptions which seems to require us to define a "Product" with set pricing. Any ideas? Thanks, Jeff
How do I change this message?
Annual Subscription Fee + Weekly Service Fee(s)
Hi - Looking to build 3 plans (Basic, Plus, Premium), each with a different annual fee. Each plan also has a per week + per event cleaning fee: eg - I choose Premium Plan @ $99 annually and I'd like maid service 3x/week @ $50 per visit (or $150/week). Users will need to choose both an annual membership plan + a weekly service frequency. What's the best way to set this up in Zoho Subscriptions? Use metered billing? Thanks!
Trying to use the "custom events" option with a custom function
Hello, I'm trying to create a custom function in Zoho Subscription that is supposed to send out an email 30 days before a subscription is set to expire. I've created the custom function and set it up to use a "custom event" of 30 days before the "Next Invoice Date" but I never seems to execute on this custom event. I've tested the custom function by using the "Execute" button and it is working fine in the matter. Is there a trick to get this to work or is there a better way I can accomplish what
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