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        • Announcements

        • Introducing Built-In Telephony in Zoho CRM

          Dear All, Greetings! We are excited to introduce the bespoke "Built-In Telephony" in Zoho CRM. Built-in telephony is designed to allow organizations to build their own telephony framework, manage subscriptions and payments, generate call reports, and
        • Import data from Bigin

          Dear All, Zoho CRM provides you with multiple options to migrate data from your existing systems into Zoho CRM with the help of our data migration wizard, thereby reducing the hassle of manually importing data. In line with that, we've now added the option
        • Enhancements related to emails

          Dear All, We hope you're well! We talked about the new email configuration in our previous announcement. In line with that, we're here with a few enhancements related to emails in Zoho CRM to improve how users view their emails and attachments from within
        • Focus Group Webinars - Q1 - 2023

          Zoho CRM can be allied with other Zoho products to operate business processes and achieve several functionalities efficiently. Generally, all of these integrations can help scale business activities and also save a lot of time. For this Quarter (Q1: 2023
        • Introducing Configure, Price, Quote (CPQ) in Zoho CRM | Public early access 2023

          Greetings Customers! We're excited to announce that the CPQ feature will soon be available in Zoho CRM and accessible to all accounts using the Professional, Enterprise, and Ultimate editions. We've opened this feature to select customers, and it'll be

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                                                                                            • Most Discussed Topics

                                                                                            • Common_Status field COQL query

                                                                                              Hi, What is correct way to query data by Common_Status filed? For example what is correct COQL expression for this criteria: "criteria":{ "group_operator":"AND", "group":[ { "comparator":"contains", "field":{ "api_name":"Common_Status", "id":"4233330000000002"
                                                                                            • Rollup summary in Zoho CRM | Public Early Access 2023

                                                                                              Hello All, We hope you're well! We're here with an exciting update that goes right into CRM's core capabilities. It's called the Rollup summary. This is available on a public early access mode, which means this feature will be enabled for you upon request.
                                                                                            • Introducing Configure, Price, Quote (CPQ) in Zoho CRM | Public early access 2023

                                                                                              Greetings Customers! We're excited to announce that the CPQ feature will soon be available in Zoho CRM and accessible to all accounts using the Professional, Enterprise, and Ultimate editions. We've opened this feature to select customers, and it'll be
                                                                                            • CRM Record Locking | Public Early Access 2023

                                                                                              Hello All, Hope you're doing well! We're thrilled to introduce our latest enhancement to CRM—record locking. This is available on a public early access mode, which means this feature will be enabled for you upon request. To submit your request for this
                                                                                            • Global Sets in CRM | Public Early Access 2023

                                                                                              Hello all, We are thrilled to announce Global picklists, a much awaited feature for CRM Admins! This is available on a public early access mode, which means this feature will be enabled for you upon request. To submit your request for this feature, kindly
                                                                                            • Sticky Posts

                                                                                            • Introducing Built-In Telephony in Zoho CRM

                                                                                              Dear All, Greetings! We are excited to introduce the bespoke "Built-In Telephony" in Zoho CRM. Built-in telephony is designed to allow organizations to build their own telephony framework, manage subscriptions and payments, generate call reports, and
                                                                                            • Focus Group Webinars - Q1 - 2023

                                                                                              Zoho CRM can be allied with other Zoho products to operate business processes and achieve several functionalities efficiently. Generally, all of these integrations can help scale business activities and also save a lot of time. For this Quarter (Q1: 2023
                                                                                            • [Webinars] Enhancements in Zoho CRM Customization, Analytics, and Forecasts

                                                                                              Hi everyone, Recently, 10 brand-new features were added to Zoho CRM’s core functionalities spread across field customization and control and, analytics and forecasting. To help you all implement and make the most of them, we're scheduling two webinars
                                                                                            • Canvas templates can now be shared with different CRM organizations

                                                                                              ----------------------------------------Moderated on 14th February, 2023------------------------------------------- Dear all, This feature is now open for all users in all DCs. To learn more about importing and exporting canvas templates, read our help
                                                                                            • [Early-Access] Blueprint enhancements - Parallel and multiple transitions, and more

                                                                                              Early Access Interest form Resources Help Documentation Subscriptions CRM Professional, Enterprise & Ultimate, CRMPlus, Zoho One Restrictions Currently only supported for CRM web version Zoho CRM's Blueprints provide structure to business processes by