Zoho Community | Connect, network, and share on Zoho Forums

Access your files securely from anywhere






                              • Desk Community Learning Series


                              • Digest


                              • Functions


                              • Meetups


                              • Kbase


                              • Resources


                              • Glossary


                              • Desk Marketplace


                              • MVP Corner


                              • Word of the Day


                              • Ask the Experts



                                  • Most Discussed Topics

                                  • Ask the Experts 16 :A 5-hour Live Q&A - Tackling Zoho Desk's Onboarding Challenges

                                    Hello Everyone! The Ask The Experts series is back! The Zoho Desk Team is happy to announce the first Ask the Expert session of 2025, focusing on the Onboarding Challenges of Zoho Desk. What's in for you? Ask The Expert Series is a monthly online session
                                  • Insufficient "previlleges" to perform this operation? All of a sudden

                                    Trying to create a ticket report in the free version of Zoho Desk (Analytics > tickets by contact), same as I have always done for the past 4 years every 2 weeks, and I am receiving the following message: I am labeled as Support Administrator, and we
                                  • How to link Custom Fields in Ticket view

                                    Hi team, I have created 2 custom fields in our Accounts Module would like them to show in our ticket information. We don't have Enterprise so I cannot do it via a workflow, but I know you can do lookup fields to link modules. How would I go about making
                                  • Ticket owner for desk ticket can't be set using Zapier "Create ticket" function.

                                    I have a step in my zap where I create a ticket in desk, everything works fine apart from setting the Assignee (Ticket owner in desk). When I look at the data sent to the API the assignee variable has no data I can set the assignee (Ticket owner) if I
                                  • What is the Desk API?

                                    I'm trying to fetch a lookup field data from desk to our creator application and it doesn't work. I'm guessing that my search parameter is wrong? On my trial function fetch if I use these: tickets = invokeurl [ url :"https://desk.zoho.com/api/v1/tickets/351081000145244764"

                                  Zoho Developer Community



                                      Manage your brands on social media

                                            Zoho DataPrep Resources



                                              Zoho Subscriptions Resources

                                                Zoho CRM コンテンツ






                                                  ご検討中の方


                                                    Zoho Sprints Resources




                                                        Zoho TeamInbox Resources

                                                          Zoho Books Resources


                                                            Zoho Projects Resources


                                                              Qntrl Resources


                                                                Zoho CRM Plus Resources



                                                                      Migrate to Show’s New Community

                                                                      A place to share, discuss and stay updated about everything relating to Zoho Show presentations.



                                                                          Zoho Writer Writer

                                                                          Get Started. Write Away!

                                                                          Writer is a powerful online word processor, designed for collaborative work.

                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now


                                                                                Zoho Show Resources

                                                                                  Zoho Creator Resources



                                                                                    Nederlandse Hulpbronnen


                                                                                        Zoho Inventory Resources


                                                                                          Zoho CRM Resources

                                                                                          • CRM Community Learning Series

                                                                                            CRM Community Learning Series


                                                                                          • Kaizen

                                                                                            Kaizen

                                                                                          • Functions

                                                                                            Functions

                                                                                          • Meetups

                                                                                            Meetups

                                                                                          • Kbase

                                                                                            Kbase

                                                                                          • Resources

                                                                                            Resources

                                                                                          • Digest

                                                                                            Digest

                                                                                          • CRM Marketplace

                                                                                            CRM Marketplace

                                                                                          • MVP Corner

                                                                                            MVP Corner








                                                                                                • Sticky Posts

                                                                                                • Webinar 2: Supercharged customer support for growing business

                                                                                                  Join us for this webinar and learn how to step up your support game using a real-time communication platform to generate happier, more successful customers. In this live webinar, we will will discuss the importance of SalesIQ for your support team and how it can help you:  Understand your customers better and their journeys to proactively support and engage them even before they ask for help.  Integrating real time conversations into Zoho Desk’s Support, providing a conversational customer service
                                                                                                • Customize Colors of your Customer Self Service Portal

                                                                                                  You asked for it. We heard you. We're happy to roll out the most sought after feature request, Customizing the Colors of your Customer Self-service Portal. Now you can set the color of your customer portal to mimic your company's web site, so that your customers visiting the portal will not feel alienated by the default theme.  Go ahead and configure the color of the header, tabs, fonts and background according to your needs. You can either choose between default color themes like Blue, Grey, Green
                                                                                                • Edit and Delete options in Comments

                                                                                                  A lot of teams have been using ticket comments extensively to collaborate everyday. Notification Center further improved this experience by bringing real-time updates. As we continue to build more improvements to this experience, we've shipped a small-yet-important
                                                                                                • Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

                                                                                                  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools
                                                                                                • 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

                                                                                                  In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email