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Hi Team, we dont have any auto tagging of ticket. i want such a functionality when we reply on the ticket then system should tag the ticket with department name.
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Everywhere in the system when you use a date field, you can TYPE the date using mm/did/yy format or use the drop down calendar to select a date. However, in Zoho desk when you...
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Unanswered
Every customer has a basic service requirement - the SLA and then over and above that is the support agreement. We have a couple of problems. 1.  When a support agreement expi...
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Temporary fix
Scenario 1) If you are trying to merge 2 tickets  and tick one and then scroll down the toolbar disappears sometimes in Chrome as demonstrated in the above chat session.  I ha...
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