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127
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Snippets is Zoho Desk are really helpful for quick responses. However Snippets are only specific to each user who creates them. It would be SOOOOO helpful to have shared snipp...
Implemented
92
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I mean WHY NOT? Microsoft, Apple and YouTube are doing it. also, would be nice for the eyes of folks and not have to install an add-on. Dark-Mode: Idea for DARK MODE!
Implemented
84
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We need to assign 2 separate "Account" fields from the "Account" module on ticket forms. Our use case is as such : We do reply to our global distributors on tickets and the "A...
Implemented
77
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Hello folks, As most of main Zoho software (CRM, Creator...) have a sandbox account. How feasible Desk will have the same in a short coming time? Is it an option in developmen...
Implemented
76
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Hello, I'm writing to ask if there is a way that we can add a "pin" option to comments so that a "pinned" comment would show at the top of a ticket for review? Also would like...
Implemented
61
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Would like to schedule responses to tickets opened by customers to be sent at their morning time. Is this possible?
Implemented
51
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I have a question concern the Knolwedge Database from Zoho Desk. There is any possibility to create an article template ? Exemple of what I research : TODAY : I want to create...
Under review
50
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I am often up late working customer tickets, but I don't want the customer to know that I am working at 1am, or I have a customer that has a follow up question to every reply,...
Implemented
37
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Use-case Support Best-Practices Most support ticket tools have the capability to mass-reply to tickets, for the use-case of when there is a mass-issue. This is particularly ne...
Implemented
37
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It would be useful to share some Knowledge Base articles across multiple departments where they are applicable, rather than having to go into other departments to find the art...
Implemented
35
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The ability to link tickets, having one being the master ticket and others being child tickets would be awesome.   Last week we had some issues that affected customers in diff...
Implemented
34
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Hi, Is there a way to set as unread a ticket already readed ? Thanks.
Implemented
33
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Is there any way to create a "Custom Button" that would initiate a workflow, or call a custom function, preferably directly from a ticket? In Zoho CRM records can have custom ...
Working on it
31
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Hi! Is it possible to reply a ticket without quoting? Thanks!
Under review
29
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We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Sele...
Working on it
29
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Is there a way to give some Help Center End Users access to all of the tickets on the account (like managers), but other users access to only their own tickets? Thanks!
Implemented
29
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Is there an easy way to set up or enable open receipts tracking for emails sent via zoho desk? We would like to be able to determine if a customer has opened the email we sent...
Implemented
28
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Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable ...
Under review
28
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Greetings,  Love you help center system.  One item that would be incredibly helpful to many of us would be able to add a single Knowledge Base KB article to multiple categorie...
Maybe later
26
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Is there a way for me to copy over rules/workflows/fields or other settings and customization from one department to another? This will make it a lot easier to implement rules...
Under review
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