No contacts found
When adding a new ticket - trying to find an existing contact does not work. Always says no contacts found. But when i enter email address in ticket details - it says: Duplicate Contact with the same email address exist, Please choose the appropriate and proceed
Notifications tab pops us when i Go to print my web page my screen's resoloution is 2560x1080 and pointers?
Need help figuring how to get this to work properly.
My Open Tickets/Total Records
We have an agent in our Zoho Desk. Amy Adams. She had nine tickets assigned to her, both in her My Open Tickets and her Agent Queue she was only showing two of the nine tickets, and those two are not Open. Not sure what was causing this. Additionally, our Total Records has been showing off on some views. Please see the attached screenshow Just reporting some bugs, hoping for some insight on how to fix them.
A zoho account is already registered with your email address. Type your registered account password to associate with it.
Hi, I created a new account in ManageEngine service desk on demand. Now when user tries to login, it gives the following error. "A Zoho Account is already registered with your email address 'azad.rahman@plaza-network.com". Type your registered account password to associate with it. and it would not allow him to login, throws invalid password even though its correct.
Domain mapping not correctly
Hello, I was configureded domain mapping but it's not working. Could you reset it?
Light Agent Notifications
Would like to know how to restrict light Agents from receiving notifications on new ticket creations Currently setup a Light agent and member of a department Looked at Automate/Notify, Customize/templates, Organize/Permissions and can not see how to disable Light Agents from getting notifications. I just want them to have read-only access without notification thank you,
Zoho domain mapping
Dear team, My domain was not working with the mapping , can you please reset again. on this. Please provide a reset option for this, then user can do without fail. right now am stucked
Why are Agent Ticket URLs different from Customer Ticket URLs?
There are different ticket message placeholders for these and they produce very different URLs. Why are they not the same URL, displaying appropriate content based on who is logged in?
How do I add users (not agents)?
Hi there, I would like to invite users to our zoho desk, how can I invite? thank you Betty
Force RTL on email subject?
Hello, Can you force LTR on ticket subject when sent in an email? When using Zoho Desk with an LTR language like Arabic, the Case ID left and right identifiers (the hashes #) gets confused due to language change ("RE:" + number & LTR language) see image below. This causes the next ticket email replies to be received as a separate email and not in the same thread. Thank you,
Restrict access of help centre to wordpress logged in users
Hi, I would like to restrict access to zoho desk help centre to my wordpress site's logged in user only. Any way I can do this? Thanks.
SSL Certificate - Zoho desk
Hello, I have made several requests via email for an SSL certificate. Site URL is support.onpointtracking.com Can someone look into this for me, please? Thanks, Les Klingel Sr onPoint GPS Tracking
Whitelist a domain from Spam filter
Emails from our own domain keep being caught as SPAM, how can we whitelist an entire domain? Cheers Chris
What Happen to my tickets?
I got the trial version of enterprise edition for 15 days. It expired so i'm in te free Version, but I cant find my tickets create before the expiration date. All the test of 15 days are lost. How can I recover this information? Tahk You
Zoho Desk Email Templates - Template Will Not Save
Zoho Desk Email Templates - When I go to edit the HTML of the Email Templates, they will not save. Even when I start eliminating some code, the page will not even save a blank template. I got it to save once randomly and now it will not save again. Please Help. Thanks!
Viewing Desk ticket details from inside a CRM contact record?
I can't get useful answer from Zoho support on this, so I'm now here asking in the forum. Anyone have Desk and CRM integrated? Does anything about my contact/customer's Desk ticket history show up in the CRM? Or is the only benefit of this integration/sync that CRM contacts area available in Desk?
Allow my customers to view their Zoho Desk tickets via web site?
When I license Zoho Desk, will it be possible for my customers to create free accounts to check their tickets via a Zoho web site? Zoho support is telling me that my customers would need to be added to my organization, essentially meaning I'd pay a monthly fee for each of them as if they were agents/staff of my company. This floored me. A web-based ticket system that my customers are not allowed to use and must only interact with by replying to my company's email messages? But it's very hard for
Cannot create a Ticket via e-mail
Hi, Have just setup a new instance of Zoho Desk and it is not accepting e-mails and therefore not creating tickets, Please advise, Thanks David
Zoho Desk Tickets
Our Zoho desk tickets are no longer getting assigned to the specific user and no notification is being received when a new ticket is opened. Any idea on why this is happening?
[HELP] Email Configuration
Hi, We have currently used zoho desk for our ticket as we use a lot of zoho application and we might as well try the Zoho desk ticketing, Now we have come up with a bit of trouble setting it up. We have configured the channels for social and is working great. now for the email, we are having a bit of difficulty; when we go to setup->email it shows this page Then when I input a domain it will show this Insufficient Privileges to perform ....... page Hoping you could help me with this issue. Thank
We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com
Hi, can anyone assist me? when our Agents try to register, they keep getting the error: We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com Please can anyone assist as we want to roll out the servicedesk ASAP
Facebook Account is already configured at the portal level error message
Hi, I am attempting to add Facebook integration via Settings > Social > Facebook page. Upon logging into Facebook I get the message: "Facebook Account is already configured at the portal level. Please delete the Existing account and then try adding here." I have no idea where to find this, I have looked everywhere with no mention of it. I did add my account earlier but it didn't pickup the pages correctly (only my main account), therefore I deleted it. How to fix? The whole social section seems buggy.
Let's Encrypyt SSL
Hi, How can I add letsencrypt ssl to my zoho subdomain? Thank you
when sending message in zoho desk the words are all bundled together after sent.
When I send out messages in Zoho they are sent correctly but when you hit the send button and go back and look at the message the words are all bundled together.
Reply not sent
Hi, I'm having an issue sending replies to tickets. This is the error I get: Aw, Snap! Your response for the ticket #777 could not be sent since the connection to your SMTP server has timed out.Can anyone from support team take a look at this and let me know what causes it? Many thanks, Yasi
was working fine but now support subdomain falling into a redirect loop and currently inaccessible
HI Zoho team, My support domain was working fine till i noticed yesterday that it has become unavailable from any device on web. site: help.autolush.com Can you please check why my help/support domain is currently in accessible because of too many redirects? The CNAME record has been correctly setup to point help to desk.cs.zohohost.com The domain also has been mapped again in zoho helpdesk. Thanks AL
Export Report Data to EXCEL in formats for currency and date
How do you convert report data to EXCEL export spreadsheet with cell formatted for currency and date?
Location loading
We have a problem with loading of location information at side. When we want to see information about a locaties at a client we only see a loading picture. Do someone know something to solve the issue?
View showing Accounts that have users?
Would like to create a view in Accounts like I can in Contacts using isPortalUser. What are my options? Regards, Glenn
Customer Portal my area customization
I have had requests from several of our customers to change which fields display and the sorting of tickets in the my area view of the portal. This would be for both my tickets and all tickets view. Is this possible? Specifically they would like to see the ticket priority listed and be able to sort on that or any column. Exporting of their ticket list has also been requested. Dave
wrong domain mapping
Dear Support Please help me to reset to default asap BR Calvin Li
invalid_user when logging into support portal
Hi, I'm unable log into the support portal to raise tickets. When logging in using the Zoho link, I am taken to a permissions page which I accept. I'm then redirected to an "invalid_user" error page, and I'm unable to go any further. Is there anything I can check?