Where did my question go?
I posted a problem, but looks like someone deleted it. If the moderator removed it atleast tell me that it was removed by the moderator. Anupam
Zoho support sent thousands of emails to our client base
I have had a very nasty experience with Zoho. And I just bought it today! I setup the account to read in our support emails. For each email that it read in it sent email that it read in, it sent an email to the originator. Now this same functionality was not working when we evaluated this system. I was using a free system (osticket) before trying this out and it was able to identify which issues are new, yet this paid system doesn't seem to understand it. I will not use this system unless someone
Email Subject Line Unchangeable
We are finding that if somone changes the email subject when replying then a new ticket is created for the same issue. I know that we can just merge the tickets, but is there a way to make the subject line unchangeable to avoid multiple tickets being created for the same issue?
How to send a email when create a new Request
Hi, I need to send a email when a client create a new request, I tried almost everything but nothing works. Regards.
Error Importing Records
Hi, So, here I am just to test before switching over, attempting to upload contacts to Support and the same errors that happened a year ago to ZCRM happens now. Somehow, some way Zoho created an application that has mandatory fields, and I'm betting like last time, no one at Zoho knows what are the mandatory fields, am I correct? Thank you. Mario F. Stevenson
help - the lookup field
Is there a way of using 'lookup' field as a list of links? I need a radio button chosing from a list of links. any other way of doing it? Thanks!
Adding a Request via ZOHO API - getting 1001 error
We just started working with the ZOHO Support API and everything looks pretty straight forward so we figured we'd try a quick test with an XML file to see how it worked. We keep getting the following error. <response><error><code>1001</code><message>Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter.</message></error></response> We thought we could use curl from the command line to send the attached XML file but it doesn't seem to be working.
What is error code 4832?
Keep getting this response while trying to add a request. <response uri="/api/xml/requests/addrecords"><error><code>4832</code><message>Problem occured while processing the request</message></error></response> What does this mean? How can we troubleshoot this error? Thanks. Bill
Missing Mails in Zoho Support
Hi Team, We received an email on "Mon, 13 Aug 2012 15:37:58 +0530". But i am not able to find that email in Zoho Support. At the same time we have emails which came before and after. Any one else got similar issue?
Zoho Support Center
I have been trying to e-mail the support team with a problem. I have yet to get a reply. I have sent multiple e-mails to Support@zohocalendar.com and Support@zohomail.com. Have I been typing in the wrong e-mail address? Please help me. Thanks, Ivette
Support api issue
HI I m executing following url for zoho support to insert record in zoho support account but it is giving me error "Unable to process your request. Please verify if the name and value is appropriate for the "xml" parameter" i m using follwing url https://support.zoho.com/api/xml/requests/addrecords?apikey=mykey&ticket=myticket& portal=demosupport & department=kawamedia & xml="<requests><row no="1"><fl val="Subject">Add Records Demo</fl><fl val="Contact Name">John</fl><fl val="Product Name">Customer
Transfering domain to zoho
Hi I have a epp/transfer authorization from name cheap for my domain name and don't know how to proceed with this. Please can you help. I am new to how all this works Best J
Connecting CRM to Support
Hi, We have the CRM in place and had the trial version of support. Once the trial was over we were locked out of the support module. We signed up for SUPPORT and now cannot connect User accounts (other than the main one) back to support module. Please help. Thanks
Service Desk Service Catalogue form designer
I'm trying to design a custom user request form (this applies to any form being created though). Is it possible to have a drop down of the departments listed else where in the database? ie. Firstname: Joe Lastname: Bloggs Department: < non-editable list of departments taken from the admin section of the service desk > This seems like a pretty straight forward and common need but I'm unable to find any documentation or help on the subject, any assistance appreciated. -Simon
Customer Support on a scale of 1 to 10 is 0
I submitted a ticket to customer support about 6 hours ago. I have not received anything back. I am locked out of my account. Even though some of your apps may be better than Google, there customer support is a 7 on my scale, which is much better than a 0 which I have rated you. So when will Zoho wake up or do you really care? Raju Vegesna Ceo of Zoho maybe you would like to respond. I am in the process of comparing Zoho with Google and frankly - customer service wins out. It does not matter who
Sending requests to clients, not company support techs.
Can you tell me how to send requests to clients? In my business we have certain requests or tasks that the client must be notified about. We normally e-mail them a series of requests but I'd prefer to have each client able to access all of the requests directed to them within their own support portal. The important part would be learning how to notify them of each request as we post them? Is there an easy way to notify the client, not support tech of new requests?
The screen to add Tasks, Accounts and Products are not appearing
Hello, there! I'm testing the trial version of Zoho Support for implement here in our company and at the first time we choosed the Express version (which doesn't have accounts, etc). But as soon as we noticed that we will need accounts, we changed (using the proper link at the upper part of the screen) for the Enterprise evaluating version. Now, the button which I need to add the accounts, products and tasks appears, but when I click them, they lead me to a webpage with only the buttons: "Save, Save
Solutions
I created a solution to answer a request. How do I attach that solution to the request?
ZOHO SUPPORT INTEGRATION
We are seeking to implement ZOHO SUPPORT for one of our web design clients. We aim to develop the website in Wordpress. They sell mobile phones and install mobile commerce software on the phones. Please see the attached document which has the initial suggested work flow. I am in discussions to see how this can be further simplified but implemented as best as possible. Possible offers welcome for this integration. If you are good with web design, I might be able to consider your doing the full website
Reporting Query
Currently in the report the summation of the time is only done in minutes can this be done via hour:mintues can this be done? Or am i missing something?
When will invoice have inventory ?
When will invoice have inventory ?
How can I integrate zoho support with my website? Is there any alternative?
I am new to Zoho support. I was wondering how i could integrate zoho support with my website?
How do I add a new group of Topics in Solutions?
I only see one grouping of Topics (our company name) in Solutions and I'd like to add more Topics to other groups.
How do I move a user from project staff to client status?
I accidentally added a client to my project team. How do I move him? I tried deleting him from the project and then adding him as a new user under the clients, but zoho wouldn't let me do that...it said he already existed in the system. Please help!
register and buy a new domain
Hi, I want to register and buy a new domain through zoho but can't see from where to start. Have seen the process and screen shots on the help section, but just can't see from where to start or where to make the 'first' click. I do have a free zoho mail account. Thanks for your help.
Express Plans- Ticket Limit Notification
On the Express Plans, does the account admin receive any sort of notification if the maximum number of requests for the day is approached/met?
Search forums add-on
I don't see anyway to search the forums add-on. Am I missing something. Ideally the solution search in the portal should search solutions AND forums. --Jimmy
How do I add a new Product Owner to a Product in Support?
I have support reps but I'm the only person available to add as a Product Owner to a Product. I'd like to do two things: Add a Support Rep as a product owner to some products Add someone else on our Zoho accounts (a CRM user) who is NOT a Support Rep, to other products
Zoho Support Full Text Search
I notice in the search layout section that request search is limited to only six fields. The list does not include the description, comments or resolution fields. Is there a way to do a full text search? --Jimmy
Task Notification
I want to change the default notification for Tasks. How can I do that?
New task creation based on reorder level of product
Hi, can you do something like auto generate the creation of a new task when a product falls below a reorder level? Thanks
web-to-request date fields
Hello, I'm currently trying to develop a web-to-request form on our website. But it looks like date fields are not supported even though they're showed. I can post any date format but yet request details dont take it. Anyone know how to solve that problem? Thanks Christian
Multiple request forms based on Category?
Hi, Currently there is only one request form. It would be nice to have more based on the type of (category) request. For an incident I have other questions than for a service request from a 'managed services' customer. Questions like OS and software version are irellevant in this case :-) Is that possible? cheers, Geert.
How Forums Add-on helps your Support Agents to provide enhanced customer support?
Customers generally share their ideas, raise questions and report issues in the forums to seek help from the online community. However there are instances when forum posts go unanswered or doesn't receive proper response from the netizens in the community. This would either cost you a valuable customer or adds a request about a simple know-how to your already pending request queue. These instances can be negated using the Forums Add-on in Zoho Support. With Forums Add-on, you can convert forum posts
Separate Enhancement Request from Open Issues in Portal
You have a way in the Customer Portal to separate Open Requests from Closed Requests. That's very good. It would be extremely useful (and I think you'll agree, being a software company yourselves) to separate Enhancement Requests as well. Customers, especially engaged ones, like to suggest improvements and want to ensure that those are not lost. Also, these requests shouldn't necessarily be "closed" until they are fulfilled. Some may never get fulfilled, of course, and your response to the
Can I get a line graph of requests created by date
I tried creating a line graph of requests created by date, but the create date field seems to include the time, which makes every item on the X-axis appear as if the record count value is 1. See below. Is there a way to get this graph to show the requests created by date, regardless of the time? I'm guessing I could export the data to excel, maneuver excel, and get it, but it would be good to show this on a dashboard within Zoho Support. We'd like to consistently understand our trends.
Urgent: How do I make time zone show correctly in Log a Call?
Hi, I have changed the time zone via Edit in Company Details, and it shows correctly when I have logged in again. However, when I Contacts>Log a call the time is consistently shown +5 hours, though minutes and date are correct. Please reply soon as I need to make many calls in the comming days. Thanks.
Solutions search is not providing results when searching with multiple words unless they are the first words
Situation: We created a Solution with the following title: Exception Error (EE) selecting allergy from PIF Problem: Enter "selecting allergy" in the search box and you don't get a result. If you select "allergy" or "selecting" you do get a response. If you select "Exception Error" you do get a response. Is this the expected behavior? Shouldn't it give me a result regardless of the position of the words within the string?
How To Create Custom Reports in Servicedesl Plus
Dear All I would like to create the following Reports in Servicedesk Plus: - unresolved Service Request for more than 2 weeks for medium priority - unresolved Service Request for more than 3 working day for high priority - unresolved Service Request for more than one month for any priority Any One have an Idea to do that?
Can't use public applications on free account
I looked around for awhile about information regarding this, but I didn't find anything explaining why I can't use public forms. Whenever I try to change a form to public the option is grayed out and it suggests upgrading my account. However in the business version faq it says that I should be able to create a public app accessed by unlimited users - inside of the free edition.
Next Page