Zoho DESK , Unsupported Media Type
z_data = { 'subject': 'this is a subject', 'description': 'this is a description that follows the subject.', 'departmentId': '538218000081', 'assigneeId': '6710442', 'contact': 'Kenzon' } ticket = requests.post( 'https://desk.zoho.com/api/v1/tickets',Creating lead from e-mail content body in Zoho Desk
Hello! As we are collecting leads from different sources (including our website) that are transferred to specific e-mail address, we are experiencing problems with turning these e-mails into leads. All these e-mails containing lead information are creatingparent-child ticket API
Hi all, is there an API to connect tickets as parent-child? I wasn't able to find it in the docs. thanks!How to generate Zoho-oauthtoken for Google Sheets
Hello, We are trying to send a Zoho Desk ticket reply from a Google Apps Script. We are stuck at generating the Zoho-oauth token mentioned in the Zoho API documentation. First, we started by going here: https://api-console.zoho.com/ From the available options, we chosed client based app: But on the next step, we don't understand how to fill in the fields: Again, we are trying to use Zoho Api from a Google script (https://script.google.com/......) that will be run when we press a button in a GoogleZoho Desk associate accounts with contacts
https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Associateaccountswithcontact - API method // paramMap = Map(); dataList = list(); rowMap = Map(); rowMap.put("id",Account_ID); rowMap.put("isAccountTicketsViewable",true); dataList.add(rowMap); paramMap.put("data",dataList);How to sync Desk & CRM contact via api
Hello, Is there is a way to sync contact in Desk using for example CRM id, like what we have in Zoho Books "Import a customer using CRM contact ID". I know that there is Integration in the marketplace but this is not what I'm asking for or what I need.How do I grab the thread in a custom function?
I need the sample code for grabbing thread content from an email and put it in ticket description. Do I need to make an API call for this? When I tried making an API call for the thread content, I got an error for: {"errorCode":"UNAUTHORIZED","message":"YouPlan for LINE and WhatsApp chat setup
Hi, Just Subscription ID: RPCW2003587282904 Express Plan for 1 agent. But still can not setup for LINE and WhatsApp chat. My boss want to feel and know about this, before we purchase Please help Stanley Mobile: 9889 3983Client credential grant type support
Is client_credentials grant type supported? My use case is that I want to skip authorization grant. I want to login but dont want any manual intervention since the requirement is there will be a API to API callIt is possible to assign directly the account via API?
I have a contact that is shared with multiple accounts and I would like to define also the account when creating a ticket, via API, for that contact however it is only possible to define the contact ID and not the account ID. There is any way to defineCan't Make Requests With Bearer Token in Next.js
Hello, Any ideas why my request would work using postman and python but not within Next.js or node? I'm able to generate the access token fine. My error is: code: 'HPE_INVALID_HEADER_TOKEN', reason: 'Invalid header value char', Any help appreSet custom date creation for ticket using API in Desk
Hi. all.. I want know if is possible to add ticket with custom creation date via API... This would to be great because we are moving from another platform to Zoho and we have need to keep all statistics for old tickets also. In api docs i didnt see nothing about custom date in ticket creation but i would prefer a confirm from comunity/support. Thank you P.S.: Sorry for bad english languageAutomatically assign users into user groups when using Azure Active Directory
We have SAML set up for our Help Center using Azure Active Directory. However, this obviously negates the user sign up moderation and therefore we would have to manually run after every new user to assign them into the correct user groups, as we are usingDesk API - List all tickets
Hi, I am using https://desk.zoho.com/api/v1/tickets?include=contacts to pull back a list of tickets, but it never seems to pull back all tickets just around 20 at a time, and using the limit function only works if you know exactly how many tickets youUNPROCESSABLE_ENTITY - sortOrder- is present in the input
API Documentation - get tickets How can I sort by CreatedTime with descending order? when I use params="sortBy=createdTime&sortOrder=desc&from1&limit=100" I get Request not successful,Response code 422 Response : b'{"errorCode":"UNPROCESSABLE_ENTITY","message":"Extraget all Tickets for a given Account sorted by custom field
Dear support, is there a way to fetch Tickets filtered by an accountId and sorted by custom field cf.DateCreated ? Going to import Tickets from 3rd party application to the zoho Desk. Seems zoho Desk will set Tickets creation time to current time ofFind contact using related CRM Id through the API
Hi. Is there a way to find a Desk contact that has a matching CRM contact/lead id? For example, if I look at some specific Desk contact record it has the following field: "zohoCRMContact": { "id":"3913929000003810022", "type": "leads" } If I know the CRM id and type, how can I use the Desk API to find this contact? Thanks! Egor.How to use Help center users (frontend users) as SSO provider
Hello, I want to implement something like the SAML option in Zoho Desk, but backwards - I want to use the Help center (frontend) users in Zoho to log them in to another system - thus my Zoho portal would be the identity provider and the other system wouldNot able to SEARCH CONTACT over DESK API
I am trying to use search contacts over the api, using the endpoint https://desk.zoho.com/api/v1/contacts/search is returned the error { "errorCode": "FORBIDDEN", "message": "You are not authorized to access this resource." } I tried to use AuthToken authentication and also the OAuth with the following SCOPES: Desk.search.READ , Desk.contacts.READ, both returned the error above, but only for the Search resource, any other resource is working fine, I can create Contacts, create Tickets, etc. anyZoho Desk API - Rate Limits?
A number of posts on this forum state that the Desk API has no rate limits. For example - https://help.zoho.com/portal/en/community/topic/what-are-the-rate-limits-for-the-new-desk-apis-and-is-there-a-way-to-get-tickets-by-ticketnumber. However, I am getting HTTP 429 ("The maximum number of API calls that can be made per minute has been exceeded") error every now and then while running a bulk sync job. What is the rate limit for Desk API, if it has been formalized now?Zia (Chatbot) not working in Chat in the ASAP React Native SDK
Hi. I created a basic POC app using the ASAP React Native SDK (react-native-zohodesk-portal-sdk), the official sample app (Zoho-Desk-ASAP-React-Native-sample), and following the Working with the ASAP SDK for React Native guide. Chat is not enabled inUpdate Time Entry - Type CALLS
Hello, why can I only change time entries via API/Deluge if they are directly attached to a ticket or task? For the user, time entries behave completely the same, regardless of whether they are stored directly on the ticket or on a call, which in turnHow to generate oauth access token with the help of api only , No redirections and two steps ?
I need to embed zoho tickets api in an application so i am using tickets api in my rest api but the main problem is token generation. Other companies provide one token which we can use it everytime when we make request but here in zoho we have to go through two step gui process to generate auth token which is not feasible if i have to show tickets in my admin panel because oauth token have expiry time and refresh token can only be used 10 times , I guess ? So i basically want to know that if i canChange Topic Owner
We want to integrate Zoho forms with Zoho Desk - Community. The problem is that all requests get created with the user ID that authenticated the integration. It would be great if we can specify the topic owner in integrations, so if the topic owner submitsHow do i integrate ZOHO Desk with my c# .net application?
Hi Is there any sample code provided for creating tickets in ZOHO Desk within my c# .net application? any help would be greatly appreciated. Thank you, AlexIs there a listing of special characters that not allowed in picklists
Is there a list of which characters are classified as "reserved" or "special" that are not allowed in picklists?Bulk Update Desk Picklist via API call
We are using Zoho Desk for our ticketing and system and bill our time against external jobs that other departments in our company are working on. In the Zoho ticket the technicians currently enter the job or department information manually. While thisGetting creator photo for Desk Community Topic
I'm loading topics using `https://desk.zoho.com/api/v1/communityTopics` API call and trying to use photo URL from `topic.creator.photoUrl` field its value is: https://domain.example.com/api/v1/agents/501xxxxxx001/photo?orgId=71xxxxxx9 But I can't accessAccess token not working
So I'm implementing the zoho desk api in a self client using python and the requests module. This far, i've been able to create my access tokens, but they don't seem to work. The way I made it working is : i set in different variables my client_id andAutomation for task comments
It would be great to have available a webhook for task comments, not just ticket comments. I'd be happy with having workflows trigger on new/updated task comments, too. Any chance we'll be getting any of those soon?IntegrateZohodesk with third party calling app
Hi, we are looking for API CTI integration to connect our SIP-based Call solution to Zohodesk. We need at minimum basic functionalities such as a contact popup on incoming calls, click-to-dial, call logging, and similar. We already have our phones andZoho Desk Ticket Tags - Allowed Values
Hello, I tried pushing tags to a ticket through the API endpoint "Associate Tag". When I push the value "test" , it works, but when I push the value "Interesting" I get the following error message: { "response": { "statusCode": 422, "body": { "errorCode":Pulling a record in a custom contact field to a custom ticket field
Hello Everyone, I am trying to know on how do I pull information(in a custom field) from a contact so it automatically updates when I fill in a ticket using the contact name? Example: When I lookup an account: It auto populates the other fields such asParentwindow reference error
Hello, As we cannot directly upload our extension to the Zoho desk. Firstly, we have to make a node app and upload the zip file. So, I load my third-party application in an iframe within the widget.html file. Now I want the contacts from the Zoho DeskHow to get static reports via Desk API
Hello, we are hoping to use the Desk API to automatically export the default static reports in Zoho Desk, or reconstruct them via other API calls. What's the best way to do this? For example, if I want to recreate the Response Time static report via theSome UTF-8 symbols are incorrectly stored
This is a shared problem between creating tickets over the Desk API as well as using the built in editor to edit tickets. Say you have a ticket and want to edit its contents to: Original content as desired Then only ⏩ will render correctly after you save the input. The other emojis will be replaced by question marks: Emoji are replaced with question marks Same thing happens when I try to create a ticket over the Desk API using the same string as above and transmitting data as JSON / UTF-8 (Content-Type:Zoho Desk API - Influence which layout is used
Hello, how can the ticket layout be changed using the API? I would like to choose the layout directly when creating the ticket. If this is not possible, my question would be how can I change it afterwards? Best regards, SvenHow do I add new line and format text in zoho desk ticket?
I am generating a ticket via API and looking to update "description" field of ticket whenever I need. Is there a document where I can find supported formatting for description field on a ticket. I need to find: Adding a new line and adding bold text,Deluge custom script - set reminder for task
Hello, I would like to create a Task and set a reminder, unfortunately the doc does not help me. It only says that the optional field "reminder" is of type "JSONArray", I couldn't find further explanations regarding the syntax, the structure, the requiredzohodesk api create a ticket
Hello, How can i create a ticket via api without a contactId? but by using email?Next Page
Announcements
Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that mostMajor Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GETFunctional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.Critical Update - Authtokens in Zoho Desk REST APIs will Stop Working in a Week
Dear Zoho Desk API users, In the second half of 2020, we had decided to indefinitely deprecate the use of authtokens and instead use OAuth tokens for authenticating users. We had informed the developer community about this critical change and the need
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Most Discussed Topics
Creating lead from e-mail content body in Zoho Desk
Hello! As we are collecting leads from different sources (including our website) that are transferred to specific e-mail address, we are experiencing problems with turning these e-mails into leads. All these e-mails containing lead information are creatingZoho Desk associate accounts with contacts
https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Associateaccountswithcontact - API method // paramMap = Map(); dataList = list(); rowMap = Map(); rowMap.put("id",Account_ID); rowMap.put("isAccountTicketsViewable",true); dataList.add(rowMap); paramMap.put("data",dataList);How to sync Desk & CRM contact via api
Hello, Is there is a way to sync contact in Desk using for example CRM id, like what we have in Zoho Books "Import a customer using CRM contact ID". I know that there is Integration in the marketplace but this is not what I'm asking for or what I need.
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