Connection https://desk.zoho.com/api/v1
Hello, I follow the example of https://github.com/thisvijay/zohodesk_api_samples/blob/on_progress/PHP/ticketDetails.php I have an error : {"errorCode": "UNAUTHORIZED", "message": "You are not authenticated to perform this operation."} I'm using the IDOrg
How to fetch all the ticket ids from a Custom View
Hi All, I am trying to write a custom function where I can fetch all the ticket Ids from a view and update the data inside it using a custom function. I couldn't find any API call to achieve the same. Please help me with that. Regards, Sharath
Create Ticket from a form
Hello, I'm developer for small apps on Mobile and Desktop. Currently i'm trying to integrate as support Zoho Desk. Everything works well with mail support. I'm looking for a solution for the Desktop App in order to create a ticket when the user completes
Dynamic whitelisted domains for Zohodesk
I am creating an extension for Zohodesk. In that, I need to add dynamic whitelisted domains. But unfortunately, I couldn't make it. So kindly do the needful.
Creating Contacts for Tickets
Hello,I'm trying to find a workflow for creating new customer tickets using just their email addresses. I was able to do so using curl commands, but ran into some issues concerning the contactId. This field is required for tickets, which means that I have to create a contact first. Also, I'm not sure why there is an email field in tickets in the first place. In order to create a new contact, there's the POST api/v1/contacts API. However, I found out that I can create multiple contacts with the same
False ticket creation
i created a ticket using API in my app under a contact with his contactID, and it was created under a different contact in my zoho desk, how is it possible?
Unable to bulk update tickets - INVALID_DATA /fieldName
Hi, I'm having issues trying to bulk-update tickets using the API. I'm trying to update the contact owning the records, therefore I'm trying to change the "contactId" value for a given list of tickets. Here's the request I sent and its body (values have
parent-child ticket API
Hi all, is there an API to connect tickets as parent-child? I wasn't able to find it in the docs. thanks!
Is there a script to remove/hide Department field from new ticket form and default to our default Department?
We have two departments that handle tickets. BatchMaster and Product Management. BatchMaster is the default and the only department where new tickets should be submitted. Tickets transferred to Product Management should be visible in Help Center but we
How to add/remove tag to a ticket with function?
Hi, I have had to create a function in Zoho Desk. However, it appears that the syntax differs from that in CRM. I realized that it is necessary to add organization ID in some commands what is not necessary when you create a funciotn in CRM. Could you
Can't create a ticket reply via API
Hi I've been checking this: https://desk.zoho.com/support/APIDocument.do#Threads#Threads_SendEmailReply Trying to figure out how to send a reply to a ticket, but I get a 500 Error whenever I try it: { "errorCode": "INTERNAL_SERVER_ERROR", "message": "An
Link Invoice/Estimate to Ticket
Hi, is there an API that can link a zoho invoice or estimate to a ticket? I have a number of custom processes that create an invoice and estimate for customers and I want to link them to a ticket so that they appear in the Invoice tab of zoho desk.
Error message when uploading a ticket attachment via custom function | Deluge | Workflow
Hello there, I would like to have the email attachments moved to the separate attachment section of the ticket when sending an email from a ticket or when receiving a customer email. For this I have created a custom function as seen below. This also works
Fetching Zoho desk tickets based on a department id through API
Hi, In my Zoho desk I have two departments . I want to fetch tickets for a particular department using Zoho desk is there any way for doing this.
Auto login user by Remote authentication feature
Currently, I am looking to integrate our hosted applications with the Zoho help center. The requirement is as follows, a specific set of users will be logged into our application (authentications done at our end), and once the users are logged in, in
React Native Build Error with ZOHO sdk
Hi All, We are getting error while building our react native app with ZOHO react-native-zohodesk-portal-sdk (Screenshot attached). Please let us know if its a known issue. or if you have any ideas.
Ticket status update delay
I've initiated the process by generating several tickets within the Zoho Desk. Subsequently, I modified the status of some of these tickets from "OPEN" to "CLOSE." Afterward, I attempted to retrieve these modified tickets through an API call. Although
Zoho APIs for ServiceNow/Connectwise
Are there usable APIs between ZOHO and ServiceNOW/ConnectWise, purely for ticketing so we can transfer incidents/requests between the systems? We are using Zoho Desk and the other region is using ServiceNow/ConnectWise.
An internal server error occurred while performing this operation
Hello, I created this function as automation when a ticket is created. queryValue = {"":""}; getaticket = zoho.desk.getRelatedRecords(20067793560,"threads","tickets",TicketId,1,10,queryValue); dataticket = getaticket.get("data"); idthreads = dataticket.tomap().get("id"); get_thread = zoho.desk.getRelatedRecordById(20067793560,"threads",idthreads.toLong(),"tickets",TicketId); content = get_thread.get("content"); threads_id = get_thread.get("id"); infoticket = content.getPrefix("#########________#######");
I want to hit this zoho api but showing code invalid
this is the api : https://desk.zoho.com/api/v1/tickets/787063000009739185/threads/787063000010427107/attachments/787063000010427126/content I want to see its content, but i am getting code error issue everytime
How can I include custom Account fields on the ticket?
I've created a cuistom Account field and I'll like that to display on the ticket. how do I achieve this?
Unable to get Comments data via API call
I am currently implement system to retrieve ticket and its comment from Zoho Desk to Data warehouse using python. I was able to get Tickets but comments data for each tickets is empty but on the Dashboard, there are couples of conversations logged. We
/sendReply API Endpoint -> Internal Server Error
Hello there, I would like to send an email reply via deluge, but I get an unspecific error message all the time: {"errorCode":"INTERNAL_SERVER_ERROR","message":"An internal server error occurred while performing this operation."} Sample code snippet:
Error Performing Transition Via API
Hello, I have a custom function in Zoho Desk that will transition tickets. The function was working great until I made two of the transitions common. I am able to transition it from the Original state via the function, but not from the newly added common
How to get all open tickets per account including custom fields through API?
Hi, Currently we are trying to get all the tickets through API for each account. But the challenges we are facing: The accounts endpoint is not accepting a parameter 'page' to get more than 100 tickets. Endpoint: https://desk.zoho.com/api/v1/accounts/{accountNumber}/tickets?limit=100&page=1
Content Type / contentType Possible for Reply When Performing a Blueprint Transition
Hi, I was wondering what were the possible "contentType" possible for the "reply" of a blueprint transition. I have tried using "html" as a value, but it said that it was unsupported. I was wondering if there are any other supported values or is plainText
Time-based Automations updates does not trigger Webhook
Hi, When a ticket is updated by Time-based automation, it doesn't seem to trigger the webhook event. I looked at the ticket history for the problematic tickets, they were all changes made by action with this label: `Ticket was updated through a Time-based
ASAP API - Readonly Field
Hello, I have created a new custom field to show in our ASAP widget to store the URL of where the request is getting made from. I have this getting populated by using ZohoHCAsapSettings and is working as expected. The thing is, I would like to make this
Attach images to new Zoho Desk ticket
Hi all, I am trying to attach images to a ticket. I am using PHP and the Desk API and am able to create the ticket fine. When I try to attach an image using the below code, there is nothing in the response.. it is just empty and nothing is attached to
Pull CRM module fields into Desk
Hi, Totally new to Zoho and scripting. Does anyone know a simple way to pull information from a customer module called serial numbers, linked to accounts in CRM into Desk? Seems you can show desk tickets in CRM modules, but can't easily have a field in
Pull Incidents Data from 3rd party(XDR) to Zoho Desk
Hi team, We have a question about integrating Zoho with third party apps for automation purpose. General scenario is: We have Palo Alto XDR software and this software is generating some incidents. Our goal is to automatically create a ticket in Zoho as
Is it possible to create CRM case from Zoho Desk Ticket?
Is it possible to create CRM case from Zoho Desk Ticket via an API from Desk or CRM or through User interface?
Looking for information or solid example
Hi! Hope you guys are doing fine. I want to fetch data from zoho desk but I keep getting CORS issue. Access to XMLHttpRequest at 'https://desk.zoho.eu/api/v1/tickets?orgId=xxxxxxx' from origin 'http://localhost:3000' has been blocked by CORS policy: No
Unable to pull all the characters inside one ticket thread. Only returning the summary with 183 characters
Unable to pull all the characters inside one ticket thread. Only returning the summary with 183 characters via deluge function in ZohoDesk // sample code ticket = zoho.desk.getRecordById({orgid},"tickets",tixId); // returns the ticket based on ticket
use zoho.desk.getRecords to look for a specific agent using email
Is it possible to use zoho.desk.getRecords to look for a specific agent using their email? sample from https://www.zoho.com/deluge/help/desk/get-records.html does not provide a proper example on how to use the query_value parameter. Can anyone provide
[reports] (Zoho desk) How to retrieve tickets report from analysis section with api calls
Hello, I am developping a powerautomate flux to retrieve the tickets listed in my custom report on zoho desk. This custom report just collect all the tickets with the executed Time (from the Time entry) between a certain date. Example: I want to make
I want to create ticket in code
I want to create ticket in code , i followed that developer document , but still facing issue , getting some mediatype error , somebody help me to solve this error.
Insufficient Privileges to perform this operation. Contact your Administrator.
I am writing an API to send an HTTP web request to retrieve ticket and contact data, I am almost positive I am sending everything correctly including my ouath token and OrgId in the header but I continue to get the message "Insufficient Privileges to
Correct way to add attachment to a ticket
I do not forward emails to Desk, but I have a middleware processing specific mailboxes and adding these tickets through the Create Ticket API. I am not sure what the correct way is to create the attachments. I see you have attachment linked to tickets,
Do we have API to find who last commented of the ticket?
I am searching for tickets via API. I want to pull who was the last commenter on the ticket. Do we have any API call or filter to find that information?
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Announcements
Attention: Modification to the Get Agent API
Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,
Deprecating the departmentIds query parameter
If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented
[BREAKING]: Webhooks' callback waiting times are reduced
As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most
Major Change: Handling Time Zone Compatibility in Time Entry APIs
Dear Zoho Desk API users, We recently identified a compatibility issue related to time zone conversion in our time entry APIs. Here's a detailed breakdown of the issue and the change you need to make to resolve it. The Issue Our time entry APIs (GET
Functional Change: Validating email IDs in Zoho Desk REST APIs
Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs. Until now, only basic validation of email IDs was being carried out in our APIs.

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We are currently trying to add the Zoho ASAP widget to our Angular application. We have some questions regarding this process. What is the proper way to add the Zoho ASAP widget to an Angular application? Should we just put the embeddable script inside
Unable to change the "credentials of login user" option when creating a connection
I want to create a new Desk connection where the parameter to use 'credentials of login user' is set to YES. I'm able to create a new connection but am never given the option to change this parameter. Is this a restriction of my user profile, and if so,
zoho.desk.update doesn't change 'reply to' when changing Contact
I have a creator script that sends a Form to Desk for stuff like setting up new employees etc.. Due to new email restrictions, we can no longer fake the 'from' address so it must come from one of our emails, like 'support@domain.com'. So I developed a
Integration with Zabbix
I need to integrate Zoho Desk with Zabbix so that when an alert is received, Zabbix creates an automatic ticket. Additionally, the ticket should only disappear when the alert is considered resolved. Has anyone ever done something like this?