Content Type / contentType Possible for Reply When Performing a Blueprint Transition
Hi, I was wondering what were the possible "contentType" possible for the "reply" of a blueprint transition. I have tried using "html" as a value, but it said that it was unsupported. I was wondering if there are any other supported values or is plainText
Time-based Automations updates does not trigger Webhook
Hi, When a ticket is updated by Time-based automation, it doesn't seem to trigger the webhook event. I looked at the ticket history for the problematic tickets, they were all changes made by action with this label: `Ticket was updated through a Time-based
ASAP API - Readonly Field
Hello, I have created a new custom field to show in our ASAP widget to store the URL of where the request is getting made from. I have this getting populated by using ZohoHCAsapSettings and is working as expected. The thing is, I would like to make this
Attach images to new Zoho Desk ticket
Hi all, I am trying to attach images to a ticket. I am using PHP and the Desk API and am able to create the ticket fine. When I try to attach an image using the below code, there is nothing in the response.. it is just empty and nothing is attached to
Pull CRM module fields into Desk
Hi, Totally new to Zoho and scripting. Does anyone know a simple way to pull information from a customer module called serial numbers, linked to accounts in CRM into Desk? Seems you can show desk tickets in CRM modules, but can't easily have a field in
Pull Incidents Data from 3rd party(XDR) to Zoho Desk
Hi team, We have a question about integrating Zoho with third party apps for automation purpose. General scenario is: We have Palo Alto XDR software and this software is generating some incidents. Our goal is to automatically create a ticket in Zoho as
Is it possible to create CRM case from Zoho Desk Ticket?
Is it possible to create CRM case from Zoho Desk Ticket via an API from Desk or CRM or through User interface?
Looking for information or solid example
Hi! Hope you guys are doing fine. I want to fetch data from zoho desk but I keep getting CORS issue. Access to XMLHttpRequest at 'https://desk.zoho.eu/api/v1/tickets?orgId=xxxxxxx' from origin 'http://localhost:3000' has been blocked by CORS policy: No
Unable to pull all the characters inside one ticket thread. Only returning the summary with 183 characters
Unable to pull all the characters inside one ticket thread. Only returning the summary with 183 characters via deluge function in ZohoDesk // sample code ticket = zoho.desk.getRecordById({orgid},"tickets",tixId); // returns the ticket based on ticket
use zoho.desk.getRecords to look for a specific agent using email
Is it possible to use zoho.desk.getRecords to look for a specific agent using their email? sample from https://www.zoho.com/deluge/help/desk/get-records.html does not provide a proper example on how to use the query_value parameter. Can anyone provide
[reports] (Zoho desk) How to retrieve tickets report from analysis section with api calls
Hello, I am developping a powerautomate flux to retrieve the tickets listed in my custom report on zoho desk. This custom report just collect all the tickets with the executed Time (from the Time entry) between a certain date. Example: I want to make
I want to create ticket in code
I want to create ticket in code , i followed that developer document , but still facing issue , getting some mediatype error , somebody help me to solve this error.
Insufficient Privileges to perform this operation. Contact your Administrator.
I am writing an API to send an HTTP web request to retrieve ticket and contact data, I am almost positive I am sending everything correctly including my ouath token and OrgId in the header but I continue to get the message "Insufficient Privileges to
Correct way to add attachment to a ticket
I do not forward emails to Desk, but I have a middleware processing specific mailboxes and adding these tickets through the Create Ticket API. I am not sure what the correct way is to create the attachments. I see you have attachment linked to tickets,
Do we have API to find who last commented of the ticket?
I am searching for tickets via API. I want to pull who was the last commenter on the ticket. Do we have any API call or filter to find that information?
How to update custom field in Zoho Desk Schedule?
Hello everyone, I have a problem right now with Deluge coding. I found some information about the update function, but it's still not working for me. Link: https://www.zoho.com/deluge/help/desk/update-record.html I have hided custom_field and org_id in
How can I set/insert text to the Reply Editor.
I am building an extension that can generate the response for the ticket and I want to insert the response into the ReplyEditor of user. However, check on this document I can only set the response to the ticket.comment. Is there any API that can help
Create Ticket ignores a list of "secondaryContacts"
Hi, we're trying to create a ticket, with a contact to be a CC. According to the documentation, it should be a list of IDs in "secondaryContacts". But when the ticket is created, it returns an empty array. Has someone tried it? Thanks for any hint. BTW
Formulario Web Zoho no funciona
Buenas tardes. He incrustado el código HTML en mi página web, pero al momento de presionar el botón enviar, no realiza el redireccionamiento a la página que indiqué y no envía como tal la información del formulario a ninguna parte de zoho desk.
Zoho Desk API: set timeEntry.invoiceId = "" (null) [remove connection between ticket timeentry and books invoice]
Hi all, I would like to link time entries with invoices in Books via API. In doing so, I made a wrong connection, unfortunately I can no longer remove the InvoiceId! Very bad. :( How can I remove the link? Please help me, many thanks in advance! Deluge:
Request Api with Authtoken
Hi, I'm trying to get the tickets calling the API but always I'm getting 401 $ curl -X GET https://desk.zoho.com/api/v1/tickets?include=contacts,assignee,departments,team,isRead -H "orgId:$$$$$$$" -H "Authorization:Zoho-authtoken $$$$$$$$$$" % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 100 93 100 93 0 0 93 0 0:00:01 0:00:01 --:--:-- 93{"errorCode":"UNAUTHORIZED","message":"You
How can i send html data in email to a customer's ticket using deluge.
Can anyone just help me out from this problem. I want to send an email over a customer's ticket. I want that customer should get the executed html code. But i'm not able to send it. Customer is getting plain text with all html elements. like this:- <div
Zoho Desk API - Send Reply to CUSTOMERPORTAL
Hello! I'll try to send a reply to Customer Portal, But the response is 500 (INTERNAL_SERVER_ERROR in service response). {"Error":"{\"errorCode\":\"INTERNAL_SERVER_ERROR\",\"message\":\"An internal server error occurred while performing this operation.\"}"}
Attach file to ticket using zoho desk API and spring RestTemplate
Hello, I want to attach a file on a ticket using the Zoho desk API. It works fine using postman but always got and HTTP 500 when I try with Spring Rest template in Java. I can't figure out what is wrong. Thanks in advance.
Create ticket in a past via API
Hello support team, I want to create tickets via your REST API for Zoho Desk. Is there a possibility to create ticket with a time in the past? JSON what I want to send, for example (year 2012): { "contactId": "1999xxxxxxxxxxx3011", "departmentId":
Zoho SDK submit ticket form cannot show
I clone sample app from https://github.com/zoho/ZohoDesk-PortalSDK-sample-apps-android And choose ticket_field_configuration_sample to open submit ticker screen. (I have already changed app id and org id to correct) But When I open submit ticket form
List Conversation API is not returning full content
I've been using this one GET https://desk.zoho.com/api/v1/tickets/{ticketID}/conversations But it only returns a summary of the content and not the full reply. Is there any additional endpoint or parameter that allows returning the full reply content?
How to create a field "Time credit" in accounts?
Hello, My problem: All our accounts ( customers ) have time credit that we had to them for exemple we can had 1 day, or 1/2 day on their time credit. In "Cases" every case have a field "Duration in minutes" I want to create a field "Time credit" in Accounts
Sending email to Zendesk portal
Hi Support, I want to be able to send an email to a vendor's system which is using Zendesk.. To send an email to a particular ticket in Zendesk we send it to support+id<zendeskticketid>@xxx.zendesk.com These emails were received in Zendesk, but they were
How to integrate Helpdesk with Java App
Hello, My team is looking for helpdesk software in which users can seamlessly access from our current site. Since users are already logged in does Zendesk support Oauth? If so how is that login information housed? Can we integrate Zendesk with our current
ZohoHCAsapReady is undefined
I am trying to use var viewArticle = ZohoHCAsapReady(function(){ ZohoHCAsap.kbArticles.view( { articleId : '305163000000109120' } ); }) But it says ZohoHCAsapReady is undefined. I am using this to import <script type="text/javascript" > window.ZohoHCAsap=window.ZohoHCAsap||function(a,b){ZohoHCAsap[a]=b;};(function(){var
Missing fields in List contacts/accounts
I tried adding a comment to this topic but it was ignored, so I'm creating a separate topic. When using GET /api/v1/contacts and /api/v1/accounts, many fields are not returned, including address/zip/state information and all custom fields. My use case involves syncing data from an external database to Zoho Desk, and right now the only way to keep the information updated involves making a PATCH every day for each of our thousands of contacts/accounts. If the "List" feature returned custom fields and
How to programmatically create a zoho desk account with password?
When our customers open a ticket the first time, we want to automatically create an account for them in the zoho desk portal and send them their username and password. Your online help doesn't provide a sample on howto to create an account with a password.
[API] Create contact with account details when creating a ticket
Dear all, When creating a ticket through API we can set Contact Details, it creates the ticket and the contact (if the latter do not exist). However when I add accountId in the contact section it fails with the following error: { errorCode: 'UNPROCESSABLE_ENTITY',
google-mybusiness-integration-for zoho-desk
We are having issues with this integration , for ZOHO DESK . Payment for google my business add-on was done for our organization , using one agent account to access the payment page , the rest of the agents on ZOHO desk can't see the add on , we want
GET /api/v1/agents/???/photo return err400
Trying to get desk agent's photo using this query: curl -X GET https://desk.zoho.eu/api/v1/agents/?????????/photo?orgId=????? -H "X-com-zoho-subscriptions-organizationid:????" -H "Authorization:Zoho-oauthtoken ????" I always get response code 400. I
Zoho DESK , Unsupported Media Type
z_data = { 'subject': 'this is a subject', 'description': 'this is a description that follows the subject.', 'departmentId': '538218000081', 'assigneeId': '6710442', 'contact': 'Kenzon' } ticket = requests.post( 'https://desk.zoho.com/api/v1/tickets',
How to generate Zoho-oauthtoken for Google Sheets
Hello, We are trying to send a Zoho Desk ticket reply from a Google Apps Script. We are stuck at generating the Zoho-oauth token mentioned in the Zoho API documentation. First, we started by going here: https://api-console.zoho.com/ From the available options, we chosed client based app: But on the next step, we don't understand how to fill in the fields: Again, we are trying to use Zoho Api from a Google script (https://script.google.com/......) that will be run when we press a button in a Google
Zoho Desk associate accounts with contacts
https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_Associateaccountswithcontact - API method // paramMap = Map(); dataList = list(); rowMap = Map(); rowMap.put("id",Account_ID); rowMap.put("isAccountTicketsViewable",true); dataList.add(rowMap); paramMap.put("data",dataList);
How to sync Desk & CRM contact via api
Hello, Is there is a way to sync contact in Desk using for example CRM id, like what we have in Zoho Books "Import a customer using CRM contact ID". I know that there is Integration in the marketplace but this is not what I'm asking for or what I need.
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