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                      • Attention: Modification to the Get Agent API

                        Dear Folks, We'd like to inform you about recent updates to the Get Agent API in Zoho Desk, prompted by security considerations. If you're currently using the APIs mentioned, please take note of the changes outlined below. Existing Behavior: Currently,
                      • Deprecating the departmentIds query parameter

                        If you use the "List Products" API to fetch a list of products from your help desk portal, this announcement is for you. This is to inform you that we've decided to permanently deprecate the departmentIds param from both requests and responses presented
                      • [BREAKING]: Webhooks' callback waiting times are reduced

                        As mentioned on our webhook documentation, we should receive a response within 10 seconds of firing the Zoho Desk events to the specified webhook callback URL. However, on analyzing the behavior of existing webhook subscriptions, we concluded that most
                      • Major Change: Handling Time Zone Compatibility in Time Entry APIs

                        Dear Zoho Desk API users,  We recently identified a compatibility issue related to time zone conversion in our time entry APIs.  Here's a detailed breakdown of the issue and the change you need to make to resolve it.  The Issue Our time entry APIs (GET 
                      • Functional Change: Validating email IDs in Zoho Desk REST APIs

                        Dear Zoho Desk API users, As part of our continuous API enhancement efforts, we are introducing a bunch of validation rules for email IDs that are passed in our REST APIs.  Until now, only basic validation of email IDs was being carried out in our APIs.
                      • Most Discussed Topics

                      • ZoHo Desk - Custom Function - Retrieving Latest Comment

                        Hello All, I currently have a custom function that searches the most recent thread within a ZoHo ticket for specific keywords. See below excerpt where latestThread is defined latestThread = invokeurl [ url :deskURL + "/api/v1/tickets/" + ticketId + "/latestThread?include=plainText"
                      • The value passed for the 'orgId' parameter is invalid.

                        When i try to run get OrganizationFields API using invoke API i got this error { "errorCode": "UNPROCESSABLE_ENTITY", "message": "The value passed for the 'orgId' parameter is invalid." } Here is my API: https://desk.zoho.in/api/v1/invoke?orgId=849345046

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