Adding Coloured Picklist Based On Email Body Text
Hey All, So i am having this problem, Im currently trying to automate a coloured picklist so that when the body of an email contains a specific word it will assign one of my coloured picklist i have created automatically, But it appears this only worksViewID and Zoho Desk API
I'm looking at the documentation for Listing contacts and it looks like you can filter by ViewID. I assume this is views created in a department or all departments. Is this correct? And if so, how do I find the ViewID for that view? EDIT: I see the viewNeed Help Validating Requests in Channel Pull & Push Integration
We’re currently working on an integration that utilizes Channel Pull & Push functionality. As part of this, we need to validate incoming requests, but we’re facing some challenges in getting the validation steps to work correctly. Here’s a simplifiedHow to listen to ticket change
Hello community, I created a widget, which checks all departments, if the user has written there as well, as some customer do this. Overall it works fine, except that I have to refresh the widget tab every time I go to another ticket. How can I listenZoho notes list issue
Hi team, Suddenly my extension is not working and I could not find the extension in my marketplace list anymore. Extension version deprecated This version of the extension is no longer in use. Please update the extension and try again.Unable to load your extension. Please check your plugin-manifest or Resources.json.
Hi Team, I am using the config module with multiple fields of different types, such as checkboxes and picklists. However, I am encountering the following issues: Error Message: When loading the extension, I get the error: "Unable to load your extension.How to send emails from a ticket via deluge script
We are planning to send an email from a ticket via deluge script how can we do that?Is it possible to schedule in ZohoDesk Extenstion
Hi Team, I have a use case where I need to schedule an action at a specific time. For example, closing a ticket at a certain date and time. Is it possible to accomplish this in the Zoho Desk extension? According to the documentation, it seems that thisParentwindow reference error
Hi, I have a use case where I would like to embed an iframe in the Zohodesk layout and open our application from inside the iframe. Using this iframe I can do various operations using Zoho Desk API.So, I created the extension using Zoho Desk ExtensionBuilding Extensions #12: Creating widgets with the JS SDK bundle in Zoho Desk - Config Params
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we used Event APIs, along with the Data API and Request API, to create an extension thatBuilding Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,Getting the thread details in "desk.ticket.thread.moreaction" widget
Hi all, I'm trying to build a widget which looks at a specific thread in a ticket. It's triggered by the user clicking the widget in the desk.ticket.thread.moreaction location. It stands to reason that since this is triggered from a specific thread, notDeprecation of Google Drive and Google Sheets services in extensions
Starting from August 15, 2024, Google Drive and Google Sheets services will not be accessible as default services in Zoho Desk. Reason for deprecation: Google has found sensitive scopes in the Google Drive and Google Sheets connections, prompting us toHow can I get all conversations and comments of a Zoho Desk ticket using ZOHODESK
Hi everyone, Currently, I am developing a Zoho Desk extension, and I am following the guide available at https://www.zoho.com/desk/extensions/guide/#ticket-object. While working with Zoho Desk, I have noticed that I can only retrieve the general informationRequest for Assistance with 3rd Party API Returning 500 Internal Server Error
Hello everyone, I'm encountering a persistent issue with Woocommerce Rest API that I am integrating into my application. Whenever I make a request to the API, I receive a 500 Internal Server Error response. I've checked the following: Verified the endpoint[Channel Integration] Unable to sync with External Service
Recently I tried to do channel integration, the pack was created, uploaded to sigma and installed in zoho desk. I was able to created ticket and thread as well using this endpoint: https://desk.zoho.com/api/v1/channels/{installation_id}/import The issueFlutter - Unable to SHow Create Ticket
Hi Team, I have initialized the Zoho ASAP SDK by calling the ZohodeskPortalApikit.initializeSDK() function. Now when I try to show the create ticket using the ZohodeskPortalSubmitTicket.show() I'm getting the below error. Unable to start activity ComponentInfo{com.xxxx.dev/com.zoho.desk.asap.common.activities.ZDPBaseActivity}:"ROUTE_TO" function not working when the user is in the context of "All Departments"
Hi, I'm trying to load my extension side panel automatically when the agent navigates to a ticket, using the background widget. I'm using the following code: ZOHODESK.invoke("ROUTE_TO" , { entity : "extension", location : "desk.ticket.detail.lefttab",Blocker due to connector and access token is not available in external backend service
Hi Team, We're developing an extension in the zoho desk. For authorization we're using Zoho oauth via connections. From frontend we're hitting the zoho desk rest api using request methods with connections. Docs link: https://www.zoho.com/desk/extensions/guide/request-method.htmlHow do I create a new ticket in extensions?
I'm a complete beginner trying to create a simple extension that creates a new ticket on load. Just as a test for something else I am working on. I've read the documentation guide https://www.zoho.com/desk/extensions/guide/introduction.html This guideIssue with Desk Extension: Invalid ConnectionName
Dear team, I encountered an issue with my desk extension recently. I have been utilizing the desk extension for a while now, and it has been functioning smoothly until yesterday. Suddenly, I encountered an error message indicating an "Invalid ConnectionNameBuilding Extensions #5: Configuration setup while building extensions - Part 1
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. With our series of posts so far, we have introduced you to our development environment setup (Sigma) to buildBuilding Extensions #3: Setting up the development environment and building extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! With our previous post on the basics of extensions and the scope of building them,Zoho-Desk Extension Installation Error
Hi, Upon logging into Zoho Desk and clicking on the provided extension URL, which used to open without issue, I am now encountering an error. Your assistance with this matter would be greatly appreciated. Error MessageError Message: Something went wrongZoho desk -ticket attachment rename feature
Hi, I am looking to rename tickets attachments - Either 1. Rename attachment or 2. As workaround delete old and add new one with new name and same attachment data. Is this possible using zoho desk request api ?How to test the preference widget in local development mode
Hi Team, I am using a preference widget for an add-on setting purpose. I need to test the widget in developer mode, is there any way to do this, in the documentation I was not able to find a solution.Calling POST method on Zoho Desk API using ZOHODESK.request method results in "This HTTP Method is not allowed" error
Hi, I'm trying to merge 2 tickets using the ZohoDesk API, triggered from my Zoho Desk Extension. I'm using the Zoho Desk Merge Tickets API do to this. I've tested this API separately in PostMan, so can confirm that it is working. When I try to replicateCheck box multi option
Hi. When creating new ticket templates ive searched the option of multiple checkbox in one field. Only have the option to introduce one at the time. Saw in the FAQ menu this : https://www.zoho.com.cn/creator/help/fields/multi-select-fields.html In layoutBuilding Extensions #11: Creating widgets with the JS SDK bundle in Zoho Desk - Event API
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we discussed Data Storage APIs, their use in extensions, and how to use them in your ZohoTrello Extension for Zoho Desk
Is anyone else seeing the same issue when trying to use the Trello extension within Zoho Desk? I've already uninstalled and re-installed the extension, as well as tried logging in through a different browser, however, I'm still receiving the same result.Not able to run the extension in the local server
Hi team, Encountering an issue while developing a Zoho Desk extension. After enabling Developer mode, I'm unable to load the extension locally, and the error message reads: "Unable to load your extension. Please check your plugin-manifest or Resources.json."Opening the Right Pane Automatically
Hi all, I'm finding that I can use the UI ROUTE_TO method to open the left panel widget, but not the right "Marketplace" panel. Is this a bug, is it by design, or am I doing something wrong? // This works ZOHODESK.invoke("ROUTE_TO" , { entity : "extension",How to retrieve details of current page from widget?
Hi, Does anyone know if there's a way to retrieve the details of the user's current page from a background widget (or any other for that matter)? When user navigates to a page, I want to check what type of page it is (e.g. ticket detail) and then decideZoho Desk Extension template: React + TypeScript
Hi, I have just shared a template of a Zoho Desk Extension built with React and TypeScript: https://github.com/wiiisdom/zoho-desk-extension-react-ts I want to share it here, I am pretty sure it can be a nice replacement of `zet init` if you want to haveManaging en administrate prepaid hours to cusomer in zoho desk
Good day, As a Digital Agency, we have been looking for a solution for some time to administer and communicate pre-purchased hours in Zoho Desk. This is a solution where: A pre-purchased number of hours can be added to a project or organization The remainingZoho Desk and Jira integration - Can I connect multiple Jira accounts? If yes, how?
Hi, We already using the Jira integration with one Jira Atlassian account, and it is working well. My question that, is it possible to connect to multiple Jira Accounts as we're working with multiple dev teams and the new team has their own Jira account?Typeform -
Hi team, I see Typeform integration to Zoho Desk https://marketplace.zoho.eu/app/desk/zohodesk-integration-with-typeform, Is currently not available in Europe. Can this be arranged rapidely? Thanks, HasnaSetting Up Event Listeners and webhooks in ZohoDesk extension
Hi team, I need to create a target email address and set up event listeners to receive external event notifications and data within my ZohoDesk configuration. I recall seeing documentation about generating the webhooks within the extension, but I'm currentlyZOHO Desk Extenstion - Getting Account ID
Hi, I am trying to create a simple extension for ZOHO desk so that our team can quickly navigate to the accounts and contact records in ZOHO CRM that are linked to the ticket. I have gone through the API documentation but cannot seem to get it to work.Zoho Desk Extension config parameters
Hi, I would like to know if there is a way to view or edit the values defined inside the plugin-manifest.json in the section config while you are developing. I have set up some parameters that I need to use inside my code, but while running a Zet run,Next Page
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Building Extensions #12: Creating widgets with the JS SDK bundle in Zoho Desk - Config Params
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. In our previous post, we used Event APIs, along with the Data API and Request API, to create an extension thatBuilding Extensions #4: Uploading new extensions and updating existing extensions in Sigma
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! Following up on our previous post on building and testing new extensions for Zoho Desk,Deprecation of Google Drive and Google Sheets services in extensions
Starting from August 15, 2024, Google Drive and Google Sheets services will not be accessible as default services in Zoho Desk. Reason for deprecation: Google has found sensitive scopes in the Google Drive and Google Sheets connections, prompting us toBuilding Extensions #5: Configuration setup while building extensions - Part 1
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. With our series of posts so far, we have introduced you to our development environment setup (Sigma) to buildBuilding Extensions #3: Setting up the development environment and building extensions for Zoho Desk
This series aims to equip developers with all they need to build extensions for Zoho Desk in Zoho Sigma and publish them in Zoho Marketplace. Welcome back, Developers! With our previous post on the basics of extensions and the scope of building them,
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Adding Coloured Picklist Based On Email Body Text
Hey All, So i am having this problem, Im currently trying to automate a coloured picklist so that when the body of an email contains a specific word it will assign one of my coloured picklist i have created automatically, But it appears this only works
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