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                                  • Announcements

                                  • Zoho FSM Extension for Zoho Desk: For Enhanced On-Site Assistance and Unified Customer Support

                                    We are stoked to present to you Zoho FSM for Zoho Desk, an extension that will help you convert Zoho Desk tickets that require on-site assistance into field service requests in Zoho FSM, ensuring a smooth hand-off from the help desk to field technicians.
                                  • Unified Notes View For Seamless Collaboration

                                    To facilitate better coordination among different departments and team members, the notes added to a record can now be accessed in all its associated records. With this, team members, from customer service representatives to field technicians, can easily
                                  • Announcing Multi-language Support in Zoho FSM

                                    Zoho FSM now speaks your language. The much-awaited multi-language support is now available in Zoho FSM. The following languages are supported in Zoho FSM: Dutch (Nederlands) English - United Kingdom English - United States French (français) French -
                                  • Equipment Scheduling for Efficient Field Service Operations

                                    Zoho FSM helps you nail the critical aspect of field service management, i.e., scheduling the right technicians to the service appointments. Ensuring that technicians have access to the right tools and machinery for their job is also of paramount importance.
                                  • Ensure Consistent Service Delivery with Comprehensive Job Sheets

                                    We are elated to announce that one of the most requested features is now live: Job Sheets. They are customizable, reusable forms that serve as a checklist for the services that technicians need to carry out and as a tool for data collection. While on
                                  • Most Discussed Topics

                                  • Zoho FSM Assign request to a technician

                                    Dear Community, I’m exploring whether Zoho FSM allows requests to be automatically assigned to the technician responsible for a specific asset. The reason for this is that different technicians specialize in different types of equipment. When a request
                                  • Desk and FSM 2 way communication

                                    is it possible for a work order created in FSM under a certain category (E.G Health check and Panel Clean) to automatically create a ticket in Zoho DESK?
                                  • Critical Need for Global Search in Zoho FSM

                                    Hello Zoho FSM Team, We are currently in the process of deciding whether to fully transition to Zoho FSM for managing our field service operations. At present, our team actively uses Zoho Desk (with over 50 users) and Service Fusion, which we are considering

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