Service currently unavailable
The Zoho Mail Webmail is working, the Mail Admin Console is not: "Our service is temporarily unavailable, please try after sometime." How long must I wait to retry? edit: To add to this, the Webmail is not working 100% - I can open mail in the inbox,
Incoming Email Settings: Manage what reaches your users' inboxes
Administrators can control how incoming emails are handled within the organization to maintain a secure and reliable email environment. Sometimes, legitimate emails get flagged incorrectly, while spam or harmful messages can reach users' inboxes. Incoming
How to avoid email to a Group, with external recipients, going to spam
Hi, I hope this hasn't been asked too many times before, but it's difficult to think of a tight enough search term to find existing discussions; please let me know if there is. I have recently set up a Zoho (free) account hosting my domain's email and
Error AS101 when adding new email alias
Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.
Reactivated Zoho One but email is not working
Hi, My subscription has been canceled but I need to access to email so i reactivated Zoho One. Is Zoho One and email subs are totally separate thing...? Once the email is working again, I want to move to different email operator like google email. Please
Allowed IP Addresses: Manage where users access your organization's email from
Securing organizational email takes more than strong passwords and multi-factor authentication. The location from which a user signs in is just as important as the credentials they use, especially when the account holds sensitive business information.
Domain Activation Pending
Hello Zoho Support, I have resent the domain activation email for abovecapital.online several times, but I still have not received the activation link. Please check the email delivery status and help me resend the activation email or update the registrant
unable to log in on iphone and unable to log in one auth
im unable to log in to my mobile
Delink of mail id from one auth
Hi , Please help me to do delink my email id from one auth , the phone is not supporting the higher version i would like to have options with ease process Please help and unable to view the inbox due to the same issues Regards Rekha
'email address already exists'
I deleted a user from my organization and want to use the same email address that user had, but the email address seems to still exist somewhere as I get 'email address already exists' when I try and create it. I have deleted the entire organization and
Error while creating new user
Change Password
How can I reset OR Change the Passwords for the Whole Organization at Once as Administrator using Admin Console?
Request to Release Email Aliases for Our Domain
Dear Zoho Support Team, Greetings, We are currently configuring the email system for our organization in Zoho Mail and encountered an issue while creating several email aliases. When attempting to create these aliases, we receive the following error message:
App passwords stop working
Some of my app passwords appear to stop working after awhile. Seems to happen every 6 months or so. Just had to change one again for the second time in a year. Is this a bug or a feature? Or perhaps changes are being made on the back end on occasion that
Disable contact sharing between multiple domains.
Hi, How to disable contact sharing between multiple domains? I have multiple domains under single email account. The problem is all email ids are automatically shared through AddressBook (means a user from domainA can see all email ids of both domainA
Domain Disclaimer: A standardized footer for your entire organization
Every email sent from an organization represents its identity externally. Most teams require consistent line of text at the bottom of outgoing messages. It can be a confidentiality notice, a legal statement, a compliance requirement, or a uniform sign-off.
Catch-All Address: A safety net for misdirected emails
Email is often the first point of contact with an organization. In many cases, a simple typo in a recipient's address can quietly turn into a missed message—a customer query never reaches support, a partner’s reply goes unnoticed, and the sender has no
This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
After not using the domain rcclima.org.pe for some time, I'm trying to set up the free version of Zoho Mail. When I tried to validate my domain, rcclima.org.pe, I received the error message discussed in this thread: "This domain is not allowed to be added
Preferred Name and Email Formats: Bring consistency to user identity
A user's display name and email address are often the first identifiers that colleagues, partners, and customers see. Maintaining a consistent format across the organization helps reinforce a professional identity and avoids the confusion that comes from
Can't add Email Alias - AS101 error
Hi, It won't let me add a alias email address on any of my domains under Admin Console, User, add alias email address it just says AS101 error, I have never had issues creating an alias address before Please fix this
Deliver timely updates across your organization
Keeping your organization informed goes beyond sending emails or sharing links. It requires ensuring that the right information reaches users at the right time, without being missed. Whether it's communicating policy changes, maintenance schedules, webinar/training
Give your organization a branded login experience with White Labeling
When users log in to their email, the URL they land on is often the first thing they notice. A generic login page can feel disconnected from your organization's identity, especially when you have already established a strong brand presence. For administrators,
Organize your workforce efficiently with Locations in the Admin Console
Keeping your organization structured becomes increasingly important as teams expand across different offices or regions. For administrators, having clear visibility into where users are based can simplify user management and improve operational clarity.
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hi Team, when I,m trying to create a email account (imagixmidia.com.br) it's showing this error >> This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details plz help me thanks
ID:2406331
Hello, I have sent the form (ID:2406331) but no answer after two days. This is a paid subscription, I am not allowed to use the eighth paid slot of 50GB email space anymore, only 7 are being used. Is anyone going to help me please so I can use the eighth
Zoho mail admin panel not opening
SPF: HELO does not publish an SPF Record
I am using Zoho mail. Completed all of the required prerequisites from the dashboard to avoid any issues with mail delivery. But when checking on mail-tester.com getting the following error. Can anyone help me solve this?
New Account, Setting up Domain Question
Hello, I recently set up a new account with a custom domain. But after paying and setting up my account, it says OpenSRS actually owns the domain, and I have to sign up with them to host my site. But OpenSRS wants to charge me $95, which is ridiculous.
The email address you have entered belongs to a different deployment/region.
Hi, I am trying to create the user - mprust@crombiecomputers.co.uk but keep getting the message below - The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance. Look forward
Ensure every user starts right with Welcome Email Templates
Adding a new user to your organization extends beyond account creation–it requires delivering the right information at the right time to ensure a productive start. New users typically require key details upon joining, such as login instructions, security
Standardize email communication with Signature Template
Maintaining a consistent and professional signature across all outgoing emails is essential for any organization. However, when users manage their signatures individually, it often leads to inconsistencies like varying formats, missing designations, or
Streamline email communication with Out of Office configuration
Managing user communication effectively is the key to ensuring timely responses and consistent messaging. However, when users are unavailable, the absence of an Out of Office response can lead to delays and missed expectations. Managing these settings
Managing user mailbox actions
An organization often has users with different roles and responsibilities, such as leadership, operations, or support teams. While some users may require full access to email features, others may only need limited functionality. For example, enabling
Urgent Assistance Required – Unable to Add Remaining Users
Hi, I have been in continuous communication with several Zoho Mail executives and have also sent several emails over the past few days regarding the issue we are facing. However, the matter still remains unresolved. Currently, we are unable to add the
Balancing access, security, and productivity with Email Policy
An organization typically includes multiple user groups, such as leadership, sales, and support, each with different email usage patterns and security needs. Administrators must balance flexibility and control, thereby ensuring email usage aligns with
Unusual activity detected from this IP. Please try again after some time.
Hello Zoho admin and IT team We are a registered website in Eloctronic services and we been trying to add our users to the zoho system but this issue faced us ,, hope you unlocked us please.
Maximum incoming email (attachment size) limit
I see that the maximum size of received emails can now be set to 20MB, however I'd still like to see it be larger. It's embarrassing when a client sends me an email with a large attachment and I can't receive it. 50, even 100 MB seems reasonable these
Domain already exists
Hi, I tried to add my domain creativecolumnist.com but its showing as Domain already exist. Please release if it has already been associated with Zoho, I am the real owner of that domain.
Mailbox delegation - A secure way to enable collaboration
Admins often encounter scenarios where a user needs another team member to access and manage their mailbox during extended leave, role transitions, or while handling high email volumes. In such situations, ensuring business continuity without sharing
Able to Send Emails from Zoho but Not Receiving Emails from Gmail
Hello, I am experiencing an issue with my shopify domain email setup and would appreciate your help. Current situation: I can successfully send emails using Zoho. I can receive emails from some services (for example, Facebook). However, I cannot receive
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