Admin access to users' email
Hello. I'd like to know if Zoho Mail has a feature that allow administrators to access users's email withou having their passwords (for purpouses like internal audits,periodic checks of usage and service care etc.)? Thanks.Not able to change organisation name
I'm not able to save the changes made to the organisation name. Is there any other solution? I'm changing it under control panel>dashboard. ThanksChange super admin
I can't find the answer, how can I change the super admin?Unable to access Admin console/cpanel
Hey guys, I setup zoho account to point my company email to it. I saw the admin console at some point and was able to interact with it at the time. About a day after that time, I couldn't even access the admin console again. I wonder where the link hasSPF Configuration for Google Domains
I have been trying to get the email set up for a domain hosted by google domains. I have been able to get everything to work (domain is verified, MX records are correct, and DKIM has been set up) but following your support documents I have been unableZ101:Oops! Something went wrong. Try again later
Hello. Im having this error. A user on my organization was disabled and when i try to enable it i have this error "Z101:Oops! Something went wrong. Try again later" . i have tried to delete it and same error. Please need helpCannot receive emails or email Verification code
domain: thewellnesshoney.com I have set up everything and still cannot receive emails. I have been trying to do this for a day now and cannot receive the confirmation email so i can verify my email. Any help?MX Records take ages to verify.
It has been at least a half day since I had this problem, and it still exists. I tried removing and re-inserting them once, but it was ineffective. I've now decided to leave them as is. Even Zoho Toolbox's DNS records are visible to me on other websProblem adding new user "This user is not allowed to add in Zoho"
Hola equipo de Zoho, tenemos el dominio @GRUPOREYNOSO.COM, al agregar un nuevo usuario nos da el mensaje de error: "Este usuario no puede agregar en Zoho. Comuníquese con support-as@zohocorp.com para obtener más detalles". Y al agregar un nuevo aliasUnusual activity detected from this IP. Please try again after some time
I have been adding users and after a period of time i got this error stating " Unusual activity detected from this IP. Please try again after some time" I searched on your forum page and it says that if the activity is reported as spam then we are restricted to add new users. But we are an educational instituted and we are not indulged in any promotional activity and we use emails for our personal use. please do the needful.Load External Images From Contacts not working
i'm having issues trying to get images automatically loading when the sender is in my contacts list. - 'Always' works as expected - 'From Contacts' doesnt seem to work (added contact both manually, and 'add to contacts' from an email directly), and actsGreylist problem
I have a postfix mail server with many clients (devices) sending mail through it. I have each of these devices set up to send email alerts to my email address hosted on Zoho. However my mail queue is filled with mails that aren't being delivered becauseUNABLE TO ADD ADDITIONAL USERS
I tried severally to add new users to my account, but the payment was not going through. Kindly advise. Attached is the screenshot of the error message.Import User from CRM N/A
I'm trying to get our company all onto Zoho mail, but when I go to the Import from CRM screen I get the exact problem described here for one of our users. However, I talked to the user and she says she has deleted the organization. Its for the user h****@4********e.com.Email alias for all account domains
Is there a way to configure an email alias with the local-part applied to all domains? I need to add the mailboxes required by RFC's, including postmaster@, abuse@, hostmaster@, security@, and others to every domain, but don't want to go through the timeProblemas para recibir correo de verificación
Buen día. Tengo un mfajardo@aynitech.com el cual no puede recibir correos de verificación, se creo un alias momentaneamente para poder recibir correos, pero enrealidad su correo principal debería solucionarse, por favor alguna solución que me puedan facilitar,Zoho code
Hi I also facing the issue I need my Zoho code, thanks!This domain is already associated
I want to register my domain in ZOHO MAIL, but I get the message "This domain is already associated with this account a*****n@c*****. I am the owner of the domain CVMDL.com and am in no way associated with "a*****n@c*****. I have emailed, but no one answersThis user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hi, I get the following error message whenever I try to create an account using control Panel. Please advise. Regards,Unusual activity detected from this IP. Please try again after some time.
User ID: 720338508 We can not create (add) a user email. I got a red message: "Unusual activity detected from this IP. Please try again after some time." What to do?Spam process Disabled - where enable again?
Hello, I am getting message like on image - where I can again enable "Spam process"? I need block some domains and senders. https://mail.zoho.com/zm/#settings-new/antispam/emailAddress/allow-blockHow to migrate shared mailbox from O365
Hi, i am planning a migration from Microsoft Online. Unfortunately I did not find any options in the inbuild migration tool to have a shared mailbox as migration target. How can I migrate shared mailaboxes (including calendars) to Zoho Mail? regardsUnable to Create a previously deleted email again
I have deleted a previous email and user offers connected to my custom domain. Yet when I go to form a user by this name again it shows the error that the email already exists. Please helpCannot create a new user or send an email [Unusual activity detected from this IP. Please try again after some time.]
Hello support. I couldn't create a new user. I'm trying to work around an ongoing problem, basically I was blocked from sending new emails which I'm dependent on it for the moment as I'm out reaching for collaborations with professionals. In need forConfigured MX records but MX verification fails
Hi, We recently had a problem with the domain, and it expired. We've set it up already, but we are having troubles with sending / receiving emails. The domain is xgramos.cl, I've already looked up in other threads that report the same issue, and I believesomeone registered my domain in zoho
I need to register my domain in zoho mail, but the platform tells me that someone else has already registered it, how can I validate that I am the owner of the domain? my domain is farotecnologia.comCan't recover mailbox after deleting user account.
I've deleted user account linked with one of mailboxes. After that mailbox is unaccessible and I can't add it's address to another or new account. Can I get mail address back. Mailbox was empty.Search function in emails not working
I am unable to search emails - can you please resolve this quickly. Despite searching by specific email addresses (some where I have received probably hundreds of emails) it say no results match the search criteria, similarly if I search by subject line or keyword I get no results. How I can fix this infuriating problem, which is massively hampering my ability to work. It is truly impossible to search manually for messages over many months to find the info I need. Many thanks.How to delete an e-mail alias?
Hi, I have an @zoho.com e-mail alias associated with my @business domain name account as part of an organization. I'd like to delete this, as Zoho Mail defaults to the @zoho address as the "from" address every time, but I don't see any option to delete e-mail aliases. How do I delete e-mail aliases? I'm hesitant to create additional aliases in the future if I can't delete them if they are no longer needed or wanted. Regards, EdwinHow to Transfer my zoho domain to Godaddy
I want to transfer my domain from zoho to godaddy.how i can transfer it.i am using zoho free domain service i have send email regarding with this two days to zoho support.zoho.com but i cant get any reply....pls help me regarding with this topic.....Very urgentSPF Not Configured Properly
Hi Zoho Team, I keep getting this error in my dashboard SPF entries in your domains DNS are not configured to match with Zoho.Please configure SPF to ensure better email delivery Can I know what did configure wrongly? Thanks, Wye KeanCannot delete user.
I have a user in my admin console, brad@myribshack.com that I am trying to delete, but I keep getting the error "O112:Oops! Something went wrong. Try again later." I have looked through the admin console to try and see if the account is referenced anywhereMac outlook 2016 issue
Hello, I just setup 2 factor authentication for newly created account. I am able to log into my account from browser and iOS zoho app. However, I am unable to add zoho account in my outlook. I have Outlook for Mac version 16.13. I followed all instructionsThis user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Whenever I try to add ANY user, I get the error: This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details My user ID is: 778380865 Hope this can be resolved. Thank youForever Free - IMAP Restrictions
OK - so I just spent quite a bit of time configuring my DNS for Zoho Mail, only to find out that you don't support IMAP with the Forever Free plan. Are you folks for real?How to change the address on my email to a shortened version?
Hello, I own magicsoftwaresolutions.com. I have already created email containing it like name@magicsoftwaresolutions.com. I don't own www.mss.com. Can I create email name@mss.com or some shorten version of my domain? What are my options to shorten theDKIM verification not working
Hi Team, As per the zoho article, we have adding the DKIM record and tried to verify the same but we are getting an error as " verification failed " Can you please help us in fixing this issue. Please find the screen shot below of DKIM page verification. Below is the TXT record added in the DNSGroup without confirmation
Hi, I want to add some people to my mail groups without having to ask them for the confirmation ; is it possible ? I am currently using Fastmail and that is not an issue with distribution lists ; the thing is that my contacts are not at ease with emailsAll mail sent to gmail suddenly now bounces back with SPF problem 2/13/23
All mail to gmail addresses bounces back as undeliverable with Error code 550 - 5.7.26 I found and added the SPF record at my registrar. Not working yet but may still need to propagate. Do I need to add a DKIM record too? If so, how? Instructions in thisAlias Set To Mailbox Address, Not Receiving Email to or Able to Send email from Super Admin address
My super admin email is set, but the email for super admin profile does not show in my zoho mail box for that account. It has one of my aliases set as the "Mailbox Address" in control panel so I can't delete it. When I go to the mailbox, the alias isNext Page
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Announcements
Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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Unable to continue payment
Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help meVerified Mark Certificate
Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.htmlHelp for the alisa adding
Sorry, I would like to add a paypal alias on my domain email address. However, the system blocked it. How can I do it?mail admin not loading
i am trying to login to mailadmin ... gears keeps rotating forever... its not a password issue whats so ever ... not cookies issues whatsoever from android app i can login but there so few things to do from there .. i changed ip address the same... iUnable to confirm Super Admin assignment — confirmation button not working
I’m trying to change the roles within my organization. I am currently a super admin and would like to add another user as a super admin. When I attempt to confirm the action, a screen appears asking for my password to verify my identity. However, when
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Sticky Posts
Important update! Re-authentication mandated for sensitive admin operations in Admin Console.
Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performedImportant announcement: IPv6 support in Inbound gateway
Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related toAdministrators now have permissions to access the Subscription and Payment details.
Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requestsMove ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!
Dear all, We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features. Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introducedAnnouncement - Changes in Custom login page
In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure. You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'. We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
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