My emails are going to spam/junk
Hi The emails that I am sending to my customers are going into their junk folders. These are standard plain text, personal emails, not bulk emailing and it is causing me to lose customers. I have asked those effected to put me other white list but it
Mass email with attachment
Hi, Can anybody tell me if it is possible to send attachments to mass emails? I want to send a newsletter but I want to send the newsletter as attachment and then want to do the mass email option. BR, R
Free Webinar Alert! Getting the best out of WorkDrive in Zoho Workplace
Hello everyone, We're thrilled to invite you all to our upcoming webinar: Getting the best out of WorkDrive in Zoho Workplace. Join us to explore our advanced file management tool, Zoho WorkDrive. Learn everything you need to know, from getting started
Zoho Mail Will not Close
I'm unable to close the window of Zoho Mail. Problem occurs on my 2 laptops and 1 PC. The only way to close it is to use taskmanager and force close. Other than that I can just click X button endlessly and nothing happens. Im surprised to be the only
stuck on create data migration
I need help for doing data migration I've finished the pre-require process from google and get p12 file already but when I upload to zoho i cannot start migration error said Oops! Something went wrong. Try again later and I don't know how to fix
User not being notified of new email address created
Hello, I've added new users and new email addresses but no notification has been sent to the new user. e.g. zoho@sample.com was created, and I specified for me@me.com to be notified. However, me@me.com did not receive the notification. What is there reason
Why my email block
I was going to buy a good tariff plan but you blocked my email I can't send messages
All Inboxes View
In the Zoho Web Client, is there an All Inboxes view? My pop account are in separate boxes in the client.
Restored Domain - "Unable to send message;Reason:553 Relaying disallowed".
Hello Team, yesterday I restored my domain. cinqueterre.co.nz Emails are coming in, but not going out. I get the error message : "Unable to send message;Reason:553 Relaying disallowed". I looked on the community section and I found out that seems like
0x800CCC0E
In Outlook appears the error 0x800CCC0E can't connect with the server. Need help!!
Cannot Send Email and Cannot Add User
I don't know why my email is blocked and I can't send messages. When I want to add a user, an error appears with the message "Unusual activity detected from this IP. Please try again after some time.". Please unblock me so I can use Zoho Mail again
Email not send, getting 550 error
Hi, I'm getting 550 error while sending emails to some recipients (not all the times). Same thing but without any error Message (email not received by recipient) also happened. Here is some additional details Reporting-MTA: dns; mx.zohomail.in Arrival-Date:
Unable to send or receive email
Hi, I couldn't send or receive any mail the whole day. Pls check
Cannot receive emails
I have set everything up and have the MX records pointing only to Zoho and nothing else. I am not reciving any error message when I send an email to the zoho email address but there is nothing in my Zoho Inbox. I have several zoho users on the domain
Can not type anything in my email box
Greetings, i just opened a new user in zoho mail but can not write anything in the mail box. i can do it on my phone but no from my laptop. regards
unable to send message reason 554 5.1.8 email outgoing blocked
Hi, I am unable to send emails. Can you please assist with this problem?
Mails are not delivering from my site
When someone fill the form and send me mail it don't come to my inbox it happened when I used cloudflare on my website.
Unable to unblock IMAP
While I was traveling IMAP was blocked for suspicious activity. Now that I've returned home, I haven't been able to unblock IMAP using the admin console. I haven't received a response from support@zohomail.com after > 24 hours. Can I get assistance with
I can't change payment subscription
I have checked all the tutorials you offer for changing my payment method for the subscription. However, I do not have the option 'subscriptions' in my account. What can I do to change my payment method? Could this be associated with the fact that I now
IMAP Access to Zoho Mail
Hey Folks! I am not able to send/receive IMAP messages through any mail clients on my ISP (a Canadian outfit called V-Media), using a Kasda DSL router. It affects any wired or wireless devices connected to the router. Certainly it appears to be an issue
How to know How many devices connected to my IMAP/POP email account ?
Hello, I want to know How many devices connected to my email account via IMAP/POP. Can you guide me ? Thank you.
Mac Outlook Plugin
Is there a plugin for using zoho calendar with outlook on Mac
How to download/save emails as PDF
Hi, I can't figure out how to export/save my Zoho email trails as PDF files. I can "print" an email at a time, but it doesn't seem to capture a long list of back and forth emails, just one at a time. How can I save all of the emails into one PDF easily?
IP address listed as abusive
Getting the error below when sending email to Gmail This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. ERROR CODE :550 - 5.7.0 Server
Unable to delete a blocked email address
I had a a list of emails that I blocked as spam. Recently I decided to clear the list. All the email addresses were deleted except for one: oqazv7lqse22ul/9fwbd/g==_1131635298216_sjodpoefeemvkdsuupqfdq==@in.constantcontact.com When I try to delete it
which imap settings are correct?
Hi All I have some conflicting information. The previous imap server address i have been using is imap.zoho.com However, when I look at the Zoho config settings page, it sates to use imappro.zoho.com. which imap address is correct to use? Thank you
email is sending like a snail
Guys The email is sending very slow like a snail Anyone having the same issue?
Can't Contact ZOHO Mail
Why does ZOHO make it impossible to find a way to contact them?
Import Gmail Account to Zoho Mail (My domain)
Hi There I did purchase zoho mail for mydomain mail but when I try to import cloud it says to upgrade again. There is only ONE email in the account. that is mydomain mail and I want import gmails to that. I need to import Gmail mails as I told you ASAP
DNS Verification with Hostgator
Hello Team, So we are trying to switch mails to Zoho Mail and I am not able to get my domain verified in Zoho. My Issue is as below: We have purchased domain from Godaddy and currently host our mail & website from Hostgator. Now as far as I have understood
More Emojis?
Dear Zoho ~ Would it be possible to add more emojis to Zoho mail, both desktop and phone app versions? Something similar to the variety that Apple or Google have? I enjoy using emojis in emails, as they can make conversations lighter, more expressive,
Zoho Mail not supported on mac
I've been using the Zoho Mail app on my mac book for years. All of the sudden it its greyed out with a slashed circle and says it's not supported on mac. I tried deleting the app and reinstalling it. No luck.
Is there a way to 'favourite' or 'star' a regularly used contact/customer email?
Hi knowledge base, We have a huge customer base, many of who will only ever use Zoho once. However, I am often forwarding to one or two external emails. Some of those names are so buried in the weeds that I need to spell out the entirety of their email
Considering ZOHO for family custom domain name email hosting
I currently am using Gmail for my email hosting however the free plan that I was using for several years is about to be going away and replaced with a $6 a month per user account. With me only using email this isn't worth it for me to keep Gmail. Is
Scan to email stopped working
Hi, I have an HP OfficeJet Pro 8610 with a function for scanning to email. For months it's been working fine and I've been able to scan documents which then get emailed to my zoho account. In the last few weeks something has changed, I now get a 'Protocol
Text background turns black
Hello! When i send a mail, or copy text on the compose window, my text background turns dark. Please help!
Zoho mail not sending to some mail clients
I am able to receive mails from everywhere able to send mails to gmail and other clients as well. But on some of the clients mail not receiving some time before they are receiving everywhere but now we are trying from last two days with no luck. My super
DMARC compression format
Is it possible to get DMARC aggregate report in ZIP format rather than GZIP?
添加域名时显示无法添加邮箱
Hello, 我在 Zoho 购买了新邮箱地址后遇到两个问题,1.添加域名时提示无法添加新邮箱地址。请告诉我该怎么办以及下一步该怎么做。2.要我验证新的邮箱(andy.hu@altop-pdc.com)但我到哪里去登录我的新邮箱?
Thunderbird Can't Authenticate After TFA
Hello Zoho, I decided to try TFA, so I switched it on. I couldn't figure out how to use it so I turned it off. Now my Thunderbird mail client (Linux) keeps asking for a password because it is not accepting my original password even though it works to
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