Get SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, doDisable Chat for specific pages
We have just set this up and on one page for a checkout the SalesIQ is covering my checkout button. Is there a way for me to disable this for the page in question? Or any other option I might have for not having it block my checkout page?Zoho User Group meet-ups for Australia and New Zealand!
Greetings from Zoho SalesIQ! We hope you're having a great week. As all of you might already know, Zoho SalesIQ has a refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wantedCan you set the default country code on a Zobot 'tel' input card?
Hi I'm using input cards on my Zobot. The 'tel' input card for phone numbers defaults to adding a +1 (USA) country code. Can I change this to +44 (UK) because all my customers will be British? The documentation doesn't mention this as an option so I suspect it's not possible but I thought I'd ask anyway. Many thanks SteveDisabling specific pages
Can you disable the chat widget/window on specific pages? Thanks!Tip #7: Power of form controllers in SalesIQ - various outputs of a form
Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular action or push the data to any application. This post will talk about how powerful these formZobot Sound
Hello, We have Zobot as a chat bot and it is really useful for us. One of the things that I would need some assistance with is the sound that the Zobot makes when you go on the landing page. Is there anyway that I can remove that sound/notification orZoho SalesIQ in React
How to integrate Zoho SalesIQ live Chat in React Websites? I tried to follow the steps mentioned in https://help.zoho.com/portal/en/kb/salesiq-2-0/admin-guide/setup-brand/articles/gettingstarted#How_to_addSalesIQ_widget_codeasynchronously But it is notAny way to automatically add answers or faqs?
Hi, I'm new to Zoho overall and looking to implement SalesIQ on my site. I really like the idea of a knowledge base, etc but it seems like the only way to add new stuff is manually. Even in Zoho Flow there's no automation to add a new document. Like,Join us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)
Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? MobilistenSales IQ Chat Form Custom Field and Layout Rule
Hello, I think sales iq chat form custom field needs to be improved. I recommend to add country code field based on IP location (like zoho form) and we should create some layout rules for fields. RegardsSalesIQ Chat Disconnecting
Hi All, We have been having an issue for the past few days in regards to the chat message system showing as visitor disconnecting 80% of the time, I have been in contact with support and apparantly they did make a change but, it appears they are lookingTip #6: Dynamic forms in Zoho SalesIQ for support representatives
How cool would it be if you could customize all the functionalities of your forms under one roof? Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particularEmail of Chat Transcript doesn't include first outbound message
I've noticed that if the operator starts a conversation outbound, then that first outbound message is not included in the Chat Transcript email that we get back.Meet Answer bot - A resource-based support assistant
Answer bot is a smart new addition to assist your visitor alongside your support representatives. Answer bot is easy to set up, and it uses resources in your portal to answer your visitors' basic redundant questions. Answer bot is very effective for businessesSalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please Help#1 Right data, right result! Link the data collected in SalesIQ with Zoho CRM fields.
Updating the important data manually from SalesIQ to your CRM for each visitor will be tedious. SalesIQ can help you by pushing the data gathered about the visitors to your Zoho CRM automatically. Your business might require some extra information of the visitor to be stored in CRM for sales follow-up or to your support executive to help the customers on their next visit. So, automating the process of pushing data from SalesIQ to CRM will make your system efficient by avoiding manual work. The visitorHow do you setup different Zobots for different pages?
I have setup two zobots that I'd like to appear on different pages. They work - but not reliably. They seem to interfere with each other. They're both scripted Zobots. Zobot Bridget is only meant to appear on our brand page https://www.forbesbaxter.co.uk/brand-marketing/.Join us for a live webinar and learn all about Answer bots in Zoho SalesIQ!
Greetings from Zoho SalesIQ! This July, at Zoho SalesIQ, we are hosting a webinar that will teach you all about Answer bots and how you can configure one for your website. What are Answer Bots? The Answer Bot is a smart support assistant that uses theZoBot
Hi I have 2 sites at the moment. I am trying to make it so that both have their own zobot. I have it set up so that I have 2 departments and 2 brands each one contains one of the brands that relates to the website and put the scripts that relate toZobot triggered via button onclick with custom action only shown once
Hi, I have a web page with a button configured like: <button type="button" id="download-sample-chapters" onclick="$zoho.salesiq.visitor.customaction('download-sample-chapters-onclick');">Download sample book</button> And I have a codeless zobot configuredSales IQ: Show status of individual and department
My organization updated to the latest version of SalesIQ desktop app. I have two issues: 1) My status is hidden. In the previous version, my busy/available status was at the top of the screen and I could change it in one click. Now I have to click my#Zoho SalesIQ - Relocating the chat icon
Hi, I am using the Zoho Sales IQ in my android application. The chat icon always appears at the right bottom of the screen. Is there any way to change the location of the chat icon. Help me to solve this problem. Regards, BellaTip #5: Customise your widgets to display data from external apps
Did you know that you can customize widget information based on the customer? There is always a need for something dynamic. This is possible only when we pass the context to the widget code. SalesIQ allows you to pass a bunch of contexts to the widgetsSalesIQ filter out users who sign in
I would like to investigate website performance of only those that are not existing clients. One easy way of doing this would be to be able to filter out any visitor who logs into our website. We have a specific login page, so I would simply like toTip #4: Prioritize and narrow your focus by removing contacted visitors from the rings
Ensure that all the visitors on your live view are ready to be contacted by hiding the visitors connected to other operators. When a prospect appears on your live view rings, it is ineffective to manually check if they are chatting with other operatorsMeet Zobot, your appointment scheduling assistant!
Great to see you! We have another simple yet efficient Zobot for you this time. This one is a Zobot that showcases the services available in the organization and schedules appointments for your clients. As an example, we have taken the healthcare industry. You can customize the Zobot according to your website/Industry needs. Bot Requirements: Initiate chat/ Trigger a welcome message. Lists out the services and doctors available inside the hospital organization. Schedule consultation appointmentsSales IQ - Display Brand Logo in Chat Widget (not Company Logo)
Is it possibe to display the Band Logo associated wth each Brand Website in the Sales IQ Chat Widget? This is not the Company Logo.Como puedo desactivar el chatbot en dispositivos moviles
Como puedo desactivar el chatbot en dispositivos mobilesCan Zobot and Answer Bot overlap at all?
Can I install both bots on my website and simply have Zobot active during business hours and Answer Bot active after hours? I haven't been able to find any documentation or articles about anyone's experience doing both, except for "it might cause unpredictableTip #3: Start with a template and build your own Zobot
Need a chatbot for your business to generate leads, support customers or answer FAQs? Then, Zoho SalesIQ has the right solution for you! SalesIQ has a number of tailored, industry-specific and functionality-specific templates that you can choose forTip #2: Bring your apps inside SalesIQ with Widgets
What would you rather do - navigate through a multitude of apps to learn about a customer or see the information right inside your chat window using a simple integration? We all know the answer to this! Navigation can lead to a lot of distractions andTip #1: Build Strong customer relationships by connecting them to the same operator every time!
Would you rather do business with someone you know and trust or with someone new and unfamiliar? People build trust over time, after numerous interactions with the same person. Customer interactions over chat are no different. Connecting your customerSalesIQ Status sometimes shows as not available
I have been made aware that our SalesIQ service is not available on our website. When I check the status via the app shortcut on my works laptop, the 'Available' button is orange. As soon as I hover over it, the service is Available and the serviceCustom SmallTalk : Cannot delete phrases
I created a duplicate small talk package and tried to add additional responses into an existing small talk phrase. This works fine. But when I try to delete the old phrase, I notice that clicking on the delete does not work (it is not clickable) for anyLive webinar - Bring your apps inside Zoho SalesIQ with Widgets and Form Controllers
Greetings from Zoho SalesIQ! We hope you are all staying safe during the pandemic. We are happy to inform you that this August, we will be hosting a session that will talk about Widgets and Form Controllers in SalesIQ 2.0. What are Widgets? WidgetsFirst impressions of the new SalesIQ Tracking version
I was thrilled to see that a new version is available, thinking of the improvements and maybe a few new features. I am trying the new SalesIQ Tracking and have to say, I keep switching to the old version. The experience is tiresome as too many extra clicksAny way to override SalesIQ marque detection when determining the current page?
Hello, It appears that SalesIQ derives the page that the customer is currently accessing from the page marque. In most cases this is all well and good, but if the marque is dynamically updated, this can make it rather unusable for the purpose for whichAllow the reordering of Criteria Router Rules
The criteria router feature in SalesIQ is a great feature as it allows me to define different rules for different pages on my website and lets me add contextual quizzes. If I understand it correctly, the Criteria Router evaluates these rules in order,configure chatbot to be more interactive
Hi, my chatbot make the first welcome good and the first reply is good but chatboot continues to give visitor same question, instead saying for example: thanks for your kind request, you will receive a call from our operator soon. How to set up this action?Next Page
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Zoho User Group meet-ups for Australia and New Zealand!
Greetings from Zoho SalesIQ! We hope you're having a great week. As all of you might already know, Zoho SalesIQ has a refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wantedTip #7: Power of form controllers in SalesIQ - various outputs of a form
Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular action or push the data to any application. This post will talk about how powerful these formJoin us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)
Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? MobilistenTip #6: Dynamic forms in Zoho SalesIQ for support representatives
How cool would it be if you could customize all the functionalities of your forms under one roof? Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particularMeet Answer bot - A resource-based support assistant
Answer bot is a smart new addition to assist your visitor alongside your support representatives. Answer bot is easy to set up, and it uses resources in your portal to answer your visitors' basic redundant questions. Answer bot is very effective for businesses
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Zobot triggered via button onclick with custom action only shown once
Hi, I have a web page with a button configured like: <button type="button" id="download-sample-chapters" onclick="$zoho.salesiq.visitor.customaction('download-sample-chapters-onclick');">Download sample book</button> And I have a codeless zobot configuredZobot Sound
Hello, We have Zobot as a chat bot and it is really useful for us. One of the things that I would need some assistance with is the sound that the Zobot makes when you go on the landing page. Is there anyway that I can remove that sound/notification orGet SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, doAny way to automatically add answers or faqs?
Hi, I'm new to Zoho overall and looking to implement SalesIQ on my site. I really like the idea of a knowledge base, etc but it seems like the only way to add new stuff is manually. Even in Zoho Flow there's no automation to add a new document. Like,
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Join us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)
Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? MobilistenNow connect with your SalesIQ visitors via Facebook Messenger
Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect an converse via Facebook Messenger. Operators can attendEngage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, supportZoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers
We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here. With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. You
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