The Slots Input Block in code less bot builder does not work
I tried adding the Slots input block in the code less bot builder and it doesn't seem to work. When I add the control, and input some information, and click on the Save button, nothing happens and it doesn't actually get saved.Code less bot builder issue: cannot disconnect single edge in the middle when multiple buttons go to same block
In the code less bot builder, if there are multiple buttons all going to the same block, it is not possible to disconnect a single edge in the middle because clicking on the Scissor icon only removes the lowest edge. This is because all the connectingQuick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connectingIntroducing the Codeless Bot platform in SalesIQ - the fastest way to build chatbots!
Bot building with minimal or no coding is the need of the hour. So, we at Zoho SalesIQ, are here, introducing our Codeless Bot platform. With this platform, you can create chatbots in minutes without a line of code. The platform uses blocks to collectCodeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. AddCodeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will beCodeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.Allow Telegram users to connect with your operators
SalesIQ now provides an easy way for your visitors to engage with your operators. This integration helps your visitor to instantly connect with SalesIQ operators via Telegram messenger without having to navigate to your website to initiate a chat. TelegramWhatsApp Business as one more channel to interact with customers and create sales
Hello! Is there a plan to create the integration between SalesIQ + WhatsApp Business? This is because we see SalesIQ as and an alternative of "virtual / artificial assistant" like the "Zobot" technology, but we want to take advantage of the fact that WhatsApp is installed on practically all the phones in the world with direct access and known to all, tomorrow it can also be Telegram, WeChat, Facebook Messanger, Instagram Message, TikTok, etc. Some scenario: create sales, offer support, virtual assistance,Now connect with your SalesIQ visitors via Facebook Messenger
Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect an converse via Facebook Messenger. Operators can attendDetect the profanity in messages and add a professional touch to the conversation
Keep up your business standards by automating the process of identifying and blocking the usage of profanity. During live chat, operators might face some abusers and usage of offensive language. You can prevent this by implementing profanity library featuresAbility to identify anonymous visitors to your website.
Get anonymous visitors Organisation Name based on Reverse IP Lookup from ICANN / RIPE / ARIN's IP ownership database. Use case: You send a tracked link via email or in a newsletter, the Lead/Contact clicks on the link to visit your website and from there on, all his visits to your website are tracked. At this point SalesIQ captures the IP address for the visitor. Assuming, you then have a meeting with the Lead/Contact at their offices and following that other employees come to your website directlyCodeless Bots : Response blocks to collect visitor information
What is the blocks gallery? The Blocks gallery is a collection of enriched UI elements & actions offered by SalesIQ that can be used to define the interaction flow while building your bot. Response Blocks: This category of blocks can be used to collectBuild strong relationships with your B2B customers via SalesIQ
Introducing Company module, an exclusive feature that enhances your B2B relationship. B2B based sales and engagement have been showing steady growth recently due to the number rising startups and entrepreneurs. So, we have added an entire module dedicatedAuto-reply message as bot in FaceBook Messenger
Hi, I'm Zoho One user, looking for a better solution how to create Auto-reply messenger bot, when customer send us a private message, example "pm" or "I'm interested in your product", during the Facebook Campaign. I want the bot be able to filter theSalesIQ one minute website visits
We just started keeping track of visits to our website using SalesIQ and there is a very high rate of direct traffic with time spent on site just over 1 minute. It comes from all over the globe. Anyone know what this is? Does not seem natural and seemsCHATBOT (ZOBOT )
can someone please tell me how to add different msg for every option in the bot builder? ZOBOT for sales IQSales IQ chat start REST Api
Hello, I am trying to handle the conversations between the operator in salesIQ and visitor in my chatbot. So for that, I am using Sales IQ V2 REST Apis, So from the API collection, I figured it out of using conversations Visitor Api to send visitor messagesCodeless Bots : Blocks for effective, enhanced interactions with website visitors
The Codeless bot in Zoho SalesIQ is a platform that was designed to ease bot building for non-techies. With this platform, you can create the bot of your dreams without any coding skills, whatsoever. Today's post will throw spotlight on the blocks availableIncoming Chat Notification
We have increased our incoming chat wait time to exceed the default 120 seconds. However after the 120 seconds the chat notification tone will stop even if nobody has picked up the chat. Is there a way we can increase the chat notification tone to match what we have set.Spreadsheet based CMS for the Zoho Answer Bot
I am really excited by the Answer Bot in Zoho SalesIQ 2.0 release, but I miss something from Dialogflow. Dialogflow has this feature where the entire bot can be exported and imported as a ZIP file. In turn, this allows folks to type all the questionsJoin us for a live webinar on the all new Zoho SalesIQ 2.0!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of its all new and improved version - Zoho SalesIQ 2.0. We want to tell you more about this and so we are here with a live session that willControls in the Codeless bot builder to ease your bot-building experience
The Codeless bot platform in Zoho SalesIQ was designed to help non-techies make their bot dreams come true. The platform lets you build chat bots without having to write any code. All you have to do is design a conversational flow using the blocks inTransfer Chats
Hello, I would like other staff members to be able to takeover a chat session when the original operator is not available to transfer it themselves. This functionality was available in our previous live chat software and it's very useful. Is this possible please? ThanksSupport multi lingual FAQs in SalesIQ ?
Hello there ! I tried a few months ago to integrate our knowledgebase inside our chat in salesIQ. It seemed to work fine but we realised only a few weeks later that you only integrate one language : the "master" language from the Zoho KB in zohoDesk.Make conversations more efficient by addressing repeated queries with FAQs
What are FAQs? FAQs are a list of common questions visitors have asked about your product or service that you can add to your knowledge base. The FAQs can be shared by the operators or bots during the conversation. When the intent of the visitor's queryWhat is the easiest way to build a Zobot?
Hi everyone, I am a long time Zoho user and can usually figure out how to set up integrations, workflows etc... in different Zoho apps. Of course I am usually watching a video, wading through help docs and occasionally getting help via chat, call or email, but in the end it winds up being DIY and that is great. However, I now find myself with the struggle when expecting the same for building a Zobot. I have asked for chat help, I have watched some hour long videos and probably have attempted to buildEnhance your support by responding faster with Canned Replies
Canned Replies are pre-defined texts that help the operators to send frequently used messages quicker and increase the reliability by reducing the response time. Typing out similar replies to visitors might be very ineffective for operators who handleSales IQ chat is not working in signed android apk
I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query butAdd training features to Answer Bot (similar to Dialogflow)
I am a Dialogflow consultant and I get requests from people asking if there is a way to add a chatbot to their website without using sending their data over to the big cloud providers. I wanted to recommend the Answer Bot, but I noticed a major issueVisitors not leaving on SalesIQ!
In my SalesIQ, I show there are many more people on the site than there actually are. Many records are 2+ hours old. As soon as I send them a chat message they disappear (because this finally triggers SalesIQ to mark them as not "online"). Now I can't even send messages to clear them out: http://d.pr/i/1dSwA Help! What should I do?Problems with Message Board in the Beta version
Is anyone else experiencing issues with the message board function in the Beta version? In the old version all logged in operators could chat together but we can only see out own messages in the Beta version. Have had to set up a group chat so we canEmail of Chat Transcript doesn't include first outbound message
I've noticed that if the operator starts a conversation outbound, then that first outbound message is not included in the Chat Transcript email that we get back.Unanswered Questions (UAQs) taking too long to show up in Admin
I am in the process of creating a course on Zoho Answer Bot, and I intentionally tried a phrase which the bot could not handle. I did not do it from the simulator, but interacted with the actual live bot. While I did get the expected response from theCustom SmallTalk : Cannot delete phrases
I created a duplicate small talk package and tried to add additional responses into an existing small talk phrase. This works fine. But when I try to delete the old phrase, I notice that clicking on the delete does not work (it is not clickable) for anyEquip answer bot to use the terms handled in your business accurately!
In SalesIQ, Business terms are a collection of terminologies used as synonyms when referring to the same thing. Example: In SalesIQ, operator, agents, and representatives are synonymous terms that denote the same. These similar terms make it difficultEarly access to experience the all-new Zoho SalesIQ - 2.0
Hello everyone, We hope you are all keeping yourselves safe and healthy through this challenging time. We are very excited to tell you about the Zoho SalesIQ 2.0 - beta access. Zoho SalesIQ 2.0 is entirely different from the old version, comes withAdd more solutions to your knowledge base with UAQs.
What are UAQs? The UAQ section consists of a collection of all the questions asked by the visitors that the answer bot has managed to find intents from but couldn't find an answers to. When the bot does not know the answer to one of the questions thatSalesIQ - Wordpress Chat Window not Showing Up
Hello Team, We are trying to use ZohoSales IQ with our wordpress site. (www.mayehair.com ) After Inserting the "Float Window" Code snippet to our site, we don't see the Chat Window Popup. The Chat Window is way down at the bottom of the page, where users don't go. Please HelpEngage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, supportNext Page
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Introducing the Codeless Bot platform in SalesIQ - the fastest way to build chatbots!
Bot building with minimal or no coding is the need of the hour. So, we at Zoho SalesIQ, are here, introducing our Codeless Bot platform. With this platform, you can create chatbots in minutes without a line of code. The platform uses blocks to collectCodeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. AddCodeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will beCodeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.Allow Telegram users to connect with your operators
SalesIQ now provides an easy way for your visitors to engage with your operators. This integration helps your visitor to instantly connect with SalesIQ operators via Telegram messenger without having to navigate to your website to initiate a chat. Telegram
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Introducing the Codeless Bot platform in SalesIQ - the fastest way to build chatbots!
Bot building with minimal or no coding is the need of the hour. So, we at Zoho SalesIQ, are here, introducing our Codeless Bot platform. With this platform, you can create chatbots in minutes without a line of code. The platform uses blocks to collectCodeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connectingSales IQ chat is not working in signed android apk
I have integrated ZOHO sales IQ support chat and i have followed each step and its working fine in my development build but when i create signed APK for it. Chat does not work in it and showing awaiting for detail. I previously asked the same query butAdd training features to Answer Bot (similar to Dialogflow)
I am a Dialogflow consultant and I get requests from people asking if there is a way to add a chatbot to their website without using sending their data over to the big cloud providers. I wanted to recommend the Answer Bot, but I noticed a major issue
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Now connect with your SalesIQ visitors via Facebook Messenger
Introducing SalesIQ and Facebook Channel integration for your business communication. If you have a Facebook page for your business, you can link SalesIQ to the page and the followers can connect an converse via Facebook Messenger. Operators can attendEngage and support visitors better with all new Zoho SalesIQ V2.0!
By Addressing more than 120+ customer requests, adding 23 new features, 27 feature enhancements, and including 4 custom tools; we are finally ready and thrilled to introduce our new version of Zoho SalesIQ that takes your visitor engagement, sales, supportZoho launches Zoho LiveDesk - Deliver Instantaneous Happiness to your customers
We are excited to announce our newest arrival to the Zoho Family, Zoho LiveDesk a live chat software on the cloud. Related blog post can be read here. With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. You
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