Effortlessly implement and manage SalesIQ for your business with Brands!
Brands! Previously known as Websites, is the new smarter way to manage your business by categorizing multiple brands (websites) inside your SalesIQ portal to provide versatile support and engagement. An organization that runs multiple brands (websites)
Join us for a live webinar on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of our all new Codeless bot platform in SalesIQ 2.0 that lets you build chatbots for your website with absolutely no coding skills! In the
Codeless Bots : Storing data with context and visitor fields
The Codeless bot platform in Zoho SalesIQ helps your build virtual assistants for your business website the easy way - the no-code way. All you have to do is design a flow chart that will define the flow of your bot using drag and drop elements and you're
Learn all about the advanced Zoho SalesIQ tools that you can use for your business!
Greetings from Zoho SalesIQ! We are back with the second part of the Zoho SalesIQ event series for the MEA region that will talk about all of the advanced features in the all new SalesIQ 2.0 that will help you improve customer engagement on your business
Form Controllers in Zoho SalesIQ to collect and push data to different applications
What are Form Controllers? Form controllers in Zoho SalesIQ are used to modify the fields in a form and to process the data filled in the form. When a user adds or updates an input value in a form field or clicks the submit or cancel button in the form,
Creating Widgets in Zoho SalesIQ using Webhooks
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions They are basically used inside SalesIQ to display different categories of
SalesIQ chat routing - Connecting right operators with visitors
Running a big brand would involve handling multiple visitors from various domains and requirements. Routing all the incoming chats to random operators and transferring the discussions to the required operators will be very ineffective and time-consuming.
Return types in Widgets
Widgets in Zoho SalesIQ help you display different categories of essential information required for operators right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different widget return types
Input Parameters in Widgets
Widgets is a feature in Zoho SalesIQ that lets you display different categories of information required for your operator right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different input
Discover the future of customer engagement with the all new SalesIQ 2.0!
Greetings from Zoho SalesIQ! We are excited and proud to announce that the newest version of Zoho SalesIQ - SalesIQ 2.0 is now live! What we're also excited about is that we are hosting a series of events to talk to you about all of the features in Zoho
Sections in Widgets to display different categories of information
Widgets are user interfaces that can be built as a part of SalesIQ's platform to display actionable data from multiple integrations. What are Sections in Widgets? A section is a structure in a widget that can have a title, data & actions. Actions are
Widgets in Zoho SalesIQ to display actionable data from multiple integrations
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions. They are basically used inside SalesIQ to display different categories of
Enhance and grow your B2B relationship with Company scoring
SalesIQ 2.0 introduces yet another B2B relationship enhancement tool, the Company scoring. This feature allows you to score companies based on various rules and criteria. Once the company in your portal satisfies the rule, the specified score will be
Codeless Bots : Response blocks to collect visitor information
What is the blocks gallery? The Blocks gallery is a collection of enriched UI elements & actions offered by SalesIQ that can be used to define the interaction flow while building your bot. Response Blocks: This category of blocks can be used to collect
Codeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. Add
Codeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will be
Codeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.
Detect the profanity in messages and add a professional touch to the conversation
Keep up your business standards by automating the process of identifying and blocking the usage of profanity. During live chat, operators might face some abusers and usage of offensive language. You can prevent this by implementing profanity library features
Build strong relationships with your B2B customers via SalesIQ
Introducing Company module, an exclusive feature that enhances your B2B relationship. B2B based sales and engagement have been showing steady growth recently due to the number rising startups and entrepreneurs. So, we have added an entire module dedicated
Codeless Bots : Blocks for effective, enhanced interactions with website visitors
The Codeless bot in Zoho SalesIQ is a platform that was designed to ease bot building for non-techies. With this platform, you can create the bot of your dreams without any coding skills, whatsoever. Today's post will throw spotlight on the blocks available
Incoming Chat Notification
We have increased our incoming chat wait time to exceed the default 120 seconds. However after the 120 seconds the chat notification tone will stop even if nobody has picked up the chat. Is there a way we can increase the chat notification tone to match what we have set.
Join us for a live webinar on the all new Zoho SalesIQ 2.0!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of its all new and improved version - Zoho SalesIQ 2.0. We want to tell you more about this and so we are here with a live session that will
Controls in the Codeless bot builder to ease your bot-building experience
The Codeless bot platform in Zoho SalesIQ was designed to help non-techies make their bot dreams come true. The platform lets you build chat bots without having to write any code. All you have to do is design a conversational flow using the blocks in
Make conversations more efficient by addressing repeated queries with FAQs
What are FAQs? FAQs are a list of common questions visitors have asked about your product or service that you can add to your knowledge base. The FAQs can be shared by the operators or bots during the conversation. When the intent of the visitor's query
What is the easiest way to build a Zobot?
Hi everyone, I am a long time Zoho user and can usually figure out how to set up integrations, workflows etc... in different Zoho apps. Of course I am usually watching a video, wading through help docs and occasionally getting help via chat, call or email, but in the end it winds up being DIY and that is great. However, I now find myself with the struggle when expecting the same for building a Zobot. I have asked for chat help, I have watched some hour long videos and probably have attempted to build
Enhance your support by responding faster with Canned Replies
Canned Replies are pre-defined texts that help the operators to send frequently used messages quicker and increase the reliability by reducing the response time. Typing out similar replies to visitors might be very ineffective for operators who handle
Equip answer bot to use the terms handled in your business accurately!
In SalesIQ, Business terms are a collection of terminologies used as synonyms when referring to the same thing. Example: In SalesIQ, operator, agents, and representatives are synonymous terms that denote the same. These similar terms make it difficult
Early access to experience the all-new Zoho SalesIQ - 2.0
Hello everyone, We hope you are all keeping yourselves safe and healthy through this challenging time. We are very excited to tell you about the Zoho SalesIQ 2.0 - beta access. Zoho SalesIQ 2.0 is entirely different from the old version, comes with
Add more solutions to your knowledge base with UAQs.
What are UAQs? The UAQ section consists of a collection of all the questions asked by the visitors that the answer bot has managed to find intents from but couldn't find an answers to. When the bot does not know the answer to one of the questions that
Small talk in business communication - A smart way to connect and engage
Small talk is an informal and non-functional discourse or response that provides a sense of human touch to a conversation. The discourse can be of any type starting from greeting to sign off and more. In SalesIQ, the Small talk module allows you to configure
Help visitors address their own queries effectively with Articles in SalesIQ
What are Articles? Articles in SalesIQ are a collection of self-service materials that you can draft inside your SalesIQ dashboard and display in the chat window or share with customers during a live conversation. Articles help you add all the questions
SalesIQ Unannounced Beta?
(2nd time posting - not sure where 1st post is) There's an unannounced beta out with all kinds of new features. It's put us in a beta of Enterprise 1.0 and talks about an upgrade to Enterprise 2.0. Any of idea of what this is?
forward opeartion on zoho not working
Good day for the past 3days i have been having issues forwarding chats from visitors to my agents, i have tried forwarding by department and by email and it still doesnt work but yet i receive a response that the chat has been forwarded, please i need
Chats forwarded by Zobots will now end automatically when left unattended!
Greetings from Zoho SalesIQ! The Zobot, when deployed on a website, is capable of forwarding chats to human operators, if requested by the visitor. Previously, when chats were forwarded by the bot and there were no operators to pick them up, chats were
No Visibility in the Reports Tab
Hello, I am to do an annual report on total website visitors, however, the entire section says No Data
WFH Tip : 31 How to end chats handled by the Zobot?
Greetings from Zoho SalesIQ! Zoho SalesIQ's Zobot has been designed to handle conversations with your visitors in the absence of your operators. They can understand the intent of what the visitor says and respond contextually. To end a conversation when
WFH Tip : 30 How can you handle failures in the Zobot?
Small failures are bound to occur during visitor-bot conversations - operator unavailability, invalid email address entry, etc are all examples of minor failures that happen during a conversation. To handle these minor failures, the Zobot has a handler
Target a wider audience and provide personalized content based on visitors' location.
If your website has broader demographics and if you wish to show customized widget and functionality based on the visitor's location, you can use the .afterready() API. With .afterReady() API enabled, you can customize the functionality and content of
Hitting the customer satisfaction bullseye with SalesIQ Chat Routing
In an everyday business scenario, we get hundreds of chats from visitors. But, most of the conversations go missed or irrelevant due to inefficient workflows. Enabling chat routing allows you to precisely route visitors to specific operators based on
WFH Tip 29 : What is Context ID in the SalesIQ Scripts platform of the Zobot?
First things first, what is a Context in SalesIQ Scripts? A Context is a data definition that is used to collect multiple inputs to perform a single action. So, all the inputs defined in the context will be collected and the context handler will be invoked.
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