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Visitors who sends me messages from Whatsapp when i finish the chat do not populate on contacts, how can I add them as contacts?
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Analyzing
Ever wondered how some companies seem to have superhuman customer support? Let's uncover their secret! In the digital age, customer expectations are skyrocketing. Did you know...
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  • discussion
  • 1 reply
  • last reply by
  • 1 month ago
The chatbot is an excellent way to up stock your business needs. They shine in all the areas you apply them, like conversing with visitors, engaging them on-site, collecting t...
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  • announcement
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  • 2 months ago
Hello, Is there a possibility to show a SalesIQ chat assistant as always online ? It would be a lot help if this could be a possibility. Many Thanks.
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Answered
We want to trigger an auto-message when the user is on our pricing page for more than 10 seconds. This works absolutely fine on desktop devices, but is very irritating on mobi...
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Answered
Hello, I placed the salesIQ script in my header. I would like to disable it on mobile devices. How can I do please ? Thanks, Simon
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Answered
Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot w...
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Hi everyone 🤖 Ever wished for a bot that understands your visitors' needs and acts accordingly? We got you! Meet Criteria Router card – your ticket to an intelligent, custome...
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  • announcement
  • 11 months ago
Currently we only accept customers in U.S. and Canada. How do we prevent visitors from appearing in Live View and mobile/desktop notifications for outside of that region? We d...
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If you use a form which is made by a non-zoho product, a list below would be useful. I share you a list of the field formats supported by Zoho SalesIQ below, because if you wa...
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  • idea
  • 1 year ago
Hello    Thank you for answering my question. I think I didn’t phrase it well. So, I want to run a report of my closed chats with a specific (tag or Keyword) and then narrow i...
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  • question
  • 2 years ago
hi Please look for a ready made css template or a step by step tutorial to set own appearance for importing it (feature available)  for the sales iq widget .. here the help : ...
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  • question
  • 11 replies
  • last reply by
  • 2 years ago
Answered
Hi everyone,  The chatbot is a powerful tool to automate customer interaction on your website. But, what will happen if we deploy two different chatbots on the website? If you...
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  • announcement
  • 2 years ago
In today's time, technology and communication drive business growth and determine how we interact with one another. Indeed, it isn't easy to imagine how we all functioned befo...
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  • idea
  • 2 years ago
I have a beautiful wordpress theme already built with a spot for the live chat button. Can someone please walk me through what coding I would insert into this button so that w...
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  • question
  • 2 years ago
Hi all,  Each visitor has a unique number. Does this correlate to our CRM records or is Zoho creating this as the visitor arrives? I would really like to see who these "number...
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Google is not keen on pop-ups and has got even less keen on them with the new Core Web Vitals updates. But I like using pop-ups. If you delay the pop-up so it only appears 10 ...
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  • question
  • 3 years ago
Hi, I have recently lost the option to create ticket from chats in SalesIQ app. Scrolling in active and closed chats are also not working from time to time. I have a incoming ...
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A few weeks ago we started noticing that some random external websites started showing on our visitor history:  a lot of visitors are coming via Direct and the Top Pages secti...
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Is my customer online now? Will I get a reply for my message? The chat is Idle for long time, should I wait? These are some of the common questions for a chat support agent wh...
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