Detecting department availability from JavaScript
Hi, We are using a custom button to invoke chat. I have a need to set current department and detect department availability from Javascript - when a customer signs into a portal, their local support department will be assigned to them, and the color andHow to create Business initiate chat in Whatsapp SalesIQ
Hi, is it possible for us to create a business initiate message to our customer via Whatsapp SalesIQ? We need this feature to create Whatsapp Campaign for our customers. Thank youHow to Create a Widget in SalesIQ with a Button to Open a New Quote Page in Zoho CRM?
Hello everyone, I’m trying to create a widget in Zoho SalesIQ that includes a button. When clicked, this button should open the "Create New Quote" page in Zoho CRM. Here’s the link to the page I want to open: New Quote Page I've tried some Deluge scripts,How do I add SalesIQ livechat to my WHMCS (php) panel and also my JavaScript site?
Hello I require assistance in adding SalesIQ livechat to my WHMCS panel (php) and also to my JavaScript website. Thanks!💡Important Update: IM Channels' Active Chat Time Extended to 24 Hours!
Hi Everyone! We are happy to announce an update to Instant Messaging Channels (Facebook, Instagram, WhatsApp, Telegram, LINE, and WeChat) that gives you more control over your active chat timing. Now, you can manage your chat idle time separately forProblems connecting SalesIQ with Wordpress
I followed all steps to install SalesIQ in Wordpress. When saving the url provided by Zoho SalesIQ in the Wordpress plugin, I encountered a 403 Forbidden error. Forbidden You don't have permission to access this resource. I have tried with several browsersSales IQ plugin in Wordpress
<What I want to do> I want to embed Zoho Sales IQ into a WordPress website to get information about visitors. <What I did> ・Installed the Zoho Sales IQ Installed the plugin, pasted the Sales IQ code and saved it. -> The code is not reflected. ・Paste theZobot and Live Chat
Does the Zobot and Live Chat functionality work together? Can you a new Zobot and current Live Chat both up and running at the same time or can you only have one running at any given time? We want to implement a Zobot but still want the Live Chat workingWhen does SalesIQ add leads to CRM?
We're using SalesIQ, CRM and Marketing Hub. When someone completes a newsletter form, it's added to CRM by SalesIQ, before the Marketing Hub process gets chance to run. How can I control exactly when SalesIQ creates leads? Thanks[Zobot BootCamp - India] Hands-on chatbot training with expert guidance in your city!
We are excited to announce our upcoming Zobot BootCamps in your city, designed to help you build powerful chatbots for your business. This workshop is a unique opportunity to learn and build chatbots from scratch alongside experts using the Zobot platform,Hide message in app
Is there any way to hide this message? "We're offline Leave us a message" This is message is visible in pop-upReplying to a missed chat in Salesiq
If we miss a chat, can we set up an auto reply after a certain time period asking the user to leave their phone number or email so we can reply? Or Is there any way of re-opening the chat on our part?Como configurar um plug-in no Zoho SalesIQ para transferir automaticamente um chat ao detectar uma mensagem específica?
Estou tentando criar um plug-in no Zoho SalesIQ que transfira automaticamente um chat para um departamento específico ao detectar uma mensagem com o texto "Um vendedor da Macal Madeiras entrará em contato". Configurei um parâmetro de entrada chatid, masHow to configure a Zoho SalesIQ plug-in to automatically transfer a chat when a specific message is detected?
I'm trying to create a plug-in in Zoho SalesIQ that automatically transfers a chat to a specific department when it detects a message with the text "A Macal Madeiras salesperson will contact you." I've set up an input parameter chatid, but I keep gettingCan Answer Bot read private articles if I have ChatGPT activated?
I've uploaded an article that is basically a data dump of our website. I want Answer Bot to be able to look through that article and find answers via OpenAI. I've connected with OpenAI API and all seems well, however it doesn't seem to find anything.Quick way to add a field in Chat Window
I want to add Company Field in chat window to lessen the irrelevant users in sending chat and set them in mind that we are dealing with companies. I request that it will be as easy as possible like just ticking it then typing the label then connectingThe app crashes when i start sending message to zoho.
the error comes from salesIq_mobilisten_sdk E E/AndroidRuntime( 7322): java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String com.zoho.livechat.android.models.SalesIQChat.getVisitid()' on a null object reference E/AndroidRuntime(Zobot - schedule a meeting in Google Calendar
Hi, I'm trying to configure zobot to setup a meeting feature for salesIQ. So far, I manage to setup the flow and now wanted to build a plug with script to collect Name, email ID, phone no., and date and time for scheduling an event in Google Calendar.When does Whatsapp template will be enable?
It's very needed to be able to re open conversations after 24 hrs using whatsapp templates. Do you have a date to launch this feature?Reporting Abuse on Zoho
I've received a potentially unsolicited email but replied as there was some genuine information in the email but only really replied with a follow up questions regarding the nature of the email. I've since received another email about filing in formszobot bot not showing on facebook messenger
Hi i have linked facebook with my salesiq the bot not taken appeared on messengerConnect your instant chat messengers and assist users from SalesIQ
Instant messaging platforms are one of the best and simple ways to connect and engage with your leads and customers in modern times. Businesses are investing heavily in growing their brand's image in social media. Due to this extended reach, lots of newHow to pass visitor specific details and access them inside plugs while creating Bot using Bot builder?
Hi, We are trying to build a bot using Codeless Bot builder and pass visitor specific information to the bot using `visitor.info({...})` from the page where this code is initialised. however these values are not accessible when we try to access them insideAutomated Comment Responses in Zoho SalesIQ Facebook Integration
Dear Zoho SalesIQ Support Team, I'm writing to propose a new feature for the Zoho SalesIQ: Automated Comment Responses in Zoho SalesIQ Facebook Integration Building on the success of Zobot for IM Channels, we propose the implementation of automated commentGet SalesIQ visitor details
I can explicitly set email address (and other visitor details such as name etc.) in SalesIQ JavaScript SDK: window.$zoho.salesiq.visitor.email(); Is there a way to get such fields as well? I am after writing a simple logic, "if email is undefined, doHow to add a custom visitor variable?
We are trying to deploy salesiq codeless bot builder on our web app. Users will have to login to access the chatbot. When the access the chatbot, since we have already authenticated the user, we want to pass some information like authToken, customerId,ChatGPT action card VERSUS new ChatGTP plug integration
After some tests, my understanding is that (please correct me if I'm wrong): ChatGTP Action Card: Will be able to natively find your resources from SalesIQ's Articles, FAQ, and Zoho Desk. Will use GPT-4 (4o?) only to summarize the answers it can findWhatsApp Business as one more channel to interact with customers and create sales
Hello! Is there a plan to create the integration between SalesIQ + WhatsApp Business? This is because we see SalesIQ as and an alternative of "virtual / artificial assistant" like the "Zobot" technology, but we want to take advantage of the fact thatFacebook Messenger + SalesIq
Any plan to integrate Facebook Messenger with SalesIq? It would be great agents could be able to respond FB’s chat from SalesIQ.Integrate Zoho SalesIQ JS APIs into SalesIQ WordPress Plugin
Dear Zoho SalesIQ Team, I'm writing to propose a new feature for the Zoho SalesIQ WordPress plugin that would significantly enhance its functionality. Current Challenge: The current WordPress plugin for Zoho SalesIQ does not support the SalesIQ JS APIs.Custom Function SalesIQ
I'm currently investigating inquiries regarding SalesIQ and the integration of Custom Functions within our SIQ departments and threads. Is there any possibility to add custom function within SalesIQ? and if so how can this be done?OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantlyPass organisation, additional fields to Zoho CRM visits
We would like to break down our visits using fields not currently passed to CRM, that we would extract from the contact field like the organisation, but also custom fields we have on the contact like persona, paid status, etc I realise I could a use aWhatsapp integration start conversation
Hello! Is there any way I can use the whatsapp integration with SalesIQ to contact leads? I would like to start a conversation and not just reply to incoming chats. Thank youhow Change text "Hello ! Welcome to a world of endless ....." ?
Hi please help to me , how change text " Hello ! Welcome to a world of endless possibilities. Explore our selection of products and services crafted to enrich your life." i can't find it Best RegardsVisitors online don't working
I setup my account for our site migbusiness.ru . We need see visitors online depending from time spent by visitors in our site. But it isn't working. I add into site integration code(for chat and visitors track). I setup the integration SalesIQ with ZohoCRM.live view is not working
Live view is not working on My website Can you please help When a customer come to my website zoho do not show me the location of the customer it not even show anythig my website Attaching a ss my be you understand my problemUsage of OpenAi in SalesIQ
I am currently exploring ways to enhance our customer support services, and I've been considering integrating OpenAI with SalesIQ to leverage its capabilities for better communication and problem-solving. Specifically, I'm interested in utilizing ChatGPTHow to get website page info and blog post texts from WordPress to Answer Bot
Hi All, Does anyone have any experience on how one can get a spreadsheet from WordPress that can then be imported to SalesIQ resouces. I want to set up a Hybrid codeless chatbot using Chat GPT, but as usual the support given via SalesIQ was basicallyVisitor insights now in your inbox with SalesIQ Extensions!
Hello everybody! Responding to your prospects emails can be a bit tricky, especially when we don't know much about them or their interests. Cause what's the point if a salesperson is unaware of the customer needs? Just imagine I told you that you canNext Page
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Announcements
Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underUnleash Your Innovation: Join the Zoho Developer Hackathon 2024 with SalesIQ
Attention, SalesIQ Enthusiasts! The Zoho Developer Community Hackathon 2024 is here, and we are excited that SalesIQ is a part of this global innovation platform along with other platforms like Cliq Platform, Client Script, CRM Functions, Extensions,Plug Sample #3: Part 2 - Fetch the operators' available slots in Zoho Bookings.
In earlier post we covered how to design a Codeless bot to schedule an appointment/meeting on Zoho Booking using Plugs. In this post we will learn how to create a plug to fetch the operator's available timings on the visitor's preferred date in Zoho Bookings.Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,Plug Sample #3: Zoho bookings integration plug for chatbots built with codeless bot builder
Appointment scheduling is an essential process for any business, and we have Zoho Bookings to do it hassle-free. You can further automate the process using AI-powered chatbots, which can save a lot of time and act as an excellent tool to increase engagement
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Is Zoho Live Chat compatible with WordPress CMS?
Hello, I have a website called seocerdas.com and I'm interested in using Zoho Chat on it. Does it support WordPress CMS? Thanks.Date & Time slots Problem
I am trying to use this Date & Time slots card but it won't late me save it I get the following error what am I missing?Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!
We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each underHave the possibility to import or export codeless Zoho bots.
It would be cool if zobots could be exported and imported.Could someone help me achieve this
I want to make Zobot allow my visitors to schedule an appointment using Zoho Bookings. My staff's working hours are Monday to Friday from 9 AM to 6 PM. I already have my Zoho Bookings account, and I've read the documentation for the plugins, but I still
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Qualify Potential Leads Automatically with SalesIQ Chatbots
Your website may have a lot of visitors every day, but are you struggling to identify your potential leads? You may not know who your ideal leads are just by looking at a website visitor, right? To qualify a lead, you need to know their needs, interests,OpenAI Alert! Plug Sample #11 - Next-generation chatbots, Zobot + ChatGPT Assistant
Hi Everyone! We have great news for all AI enthusiasts and ChatGPT users! The much anticipated Zobot integration with ChatGPT Assistant is now available with Plugs. OpenAI has introduced 'ChatGPT Assistants' to customize GPT models as per your requirement.Get live insights on business performance with the SalesIQ TV App - Now available for Apple and Android TVs!
Hello everyone! Let's start with a question - What do you think is the key to a thriving business? Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achievingDeprecation of Google Drive and Sheets connections in Scripts (Deluge)
Hello Everyone, We have an important update for those using the Script (Deluge) platform to build chatbots, widgets, and forms. Google has alerted us about sensitive scopes within the Google Drive and Google Sheets default connections in Deluge. As aPlug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Desk. When a customer reports an issue/request during chat, it's logged as a ticket on Desk. When they return for updates, you end up searching through
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