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Hello, I'm building the Zobot for my company and I meet some issues using the Answer bot card. The main one is that even if the question is clear and related with a FAQ or an ...
1
  • problem
  • 9 hours ago
Hi Zoho SalesIQ Team, I hope you're doing well. I understand that with the WhatsApp integration in SalesIQ, clients can contact us via WhatsApp, and we can use WhatsApp templa...
1
  • idea
  • 15 hours ago
Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue...
14
  • idea
  • 11 replies
  • last reply by
  • 17 hours ago
Working on it
I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends ...
1
  • question
  • 10 replies
  • last reply by
  • 17 hours ago
Hi, I'm building a Chat bot for my company. I implement the card "Answer bot" and after this card there is the word "Failure", then if I add another card, this card doesn't wo...
1
Solved
Hello, it would be great to have a feature that when no one is answering in the chat for lets say 60 seconds ... the user gets a meesage to enter his email and we can follow u...
1
Hello everyone! To celebrate our 10-year milestone, we're thrilled to unveil the new and improved SalesIQ Live Chat Widget! Redesigned at both the User Interface and performan...
6
  • announcement
  • 8 replies
  • last reply by
  • 3 days ago
Hello Zoho SalesIQ Team, We appreciate the functionalities offered by Zoho SalesIQ, but we would like to request a crucial enhancement regarding user roles and permissions. Cu...
3
Working on it
Heads-up: The OpenAI integration is currently available only for users in (US, IN EU, AU and JP region). We will be rolling it out to other regions soon. From complex neurosci...
8
  • announcement
  • 17 replies
  • last reply by
  • 6 days ago
Is there a way to block those whatsapp users that just come to play and annoy our service, they also spam us. We have a waba service with sales iq
3
Dear Zoho SalesIQ Team, We appreciate the continuous improvements in SalesIQ. However, we have noticed that all users, including employees who do not have admin privileges, re...
1
  • idea
  • 6 days ago
Hi everyone! We are expanding our Chatbot's support on IM Channels. Happy to launch SalesIQ's chatbot support on the Telegram channel. Our chatbots are already supported on Fa...
2
  • announcement
  • 1 reply
  • last reply by
  • 7 days ago
E-commerce has been a game changer for the past decade. It has drastically influenced the way people purchase. This pandemic broke all the existing rules by embracing automati...
2
  • announcement
  • 1 reply
  • last reply by
  • 7 days ago
Hi, team! It would be neat if on the mobile SalesIQ app, similar to its web counterpart, we could see the unobtrusive icons for social media channels for all chats. Now that I...
1
  • idea
  • 7 days ago
Hello! I love the idea of integrating SalesIQ with messaging channels like Facebook Messenger and Instagram. However, the way the SIQ throws the initial prompts feels annoying...
2
Solved
In Zobot, in any "Send Message" card, there is an option to enable "Card wait time." It gives the option of pausing for between 5 to 10 seconds. I've tried it numerous ways, b...
1
Solved
Hi everyone, Guess what! We have some news. You can now reopen customer chats from different messaging channels on SalesIQ. Yes, we know you've been anticipating this, and we'...
1
  • announcement
  • 8 days ago
Why am I suddenly getting a daily summary report from SalesIQ when I'm not even using it nor signed up to it knowingly?
2
  • question
  • 1 reply
  • last reply by
  • 8 days ago
We all know google sheets are one of the widely used spreadsheet software. It helps us to make data-driven decisions. When connecting the Zobot with sheets, the bot can displa...
0
  • announcement
  • 10 days ago
Hi, I'm using the Answer bot card in the Codeless bot builder. I've input several questions and their answers in the FAQ section to feed the Answer bot. The text is all in Fre...
1
  • question
  • 1 reply
  • last reply by
  • 12 days ago
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