Instagram not linking
Okay, so I am doing social media managing for someone. They have made me a full admin on their FB page which is a business page, I have logged into my FB page (which is a personal page) and have connected their business page to their Insta. I have also
Instagram Visiual Planner
Hello, I am loving the new updates with Zoho Social, especially the Canva integration. Is Zoho planning to offer the Instagram Visual Planner where you can preview what posts will look like on your timeline grid view before posting? There are many programs
Zoho Social: I have a limit of 4 images when posting a carousel. Can this been changed?
I am limited to just 4 images when uploading to Zoho Social which is frustrating when I need to post more than this in one post. Please can anyone help?
Cannot connect to my Instagram
Hi there, i am trying to connect/authorize my Instagram account so i can publish/schedule for both Facebook and Instagram from Zoho Social. I am getting an error, noting that, i am logged in to Facebook as Admin, Logged in to Instagram (Bussiness account) and both accounts are already connected. Am i missing anything? Error attached.
See all posts on the calendar
It would be very helpful to be able to see all the posts, already done and to be done, as well as the ones you have scheduled as draft in the calendar with different colors. And have an annual overview of the post.
Facebook Personal Profiles?????
My business requires Posting to Facebook Personal Profiles? Is Zoho currently working on allowing posting to a Facebook Personal Profile?
ZOHO SOCIAL - BATCH APPROVAL ON POSTS
Please tell me that Zoho Social offers the ability for admins or approvers to batch approve.. or select and approve a bunch of posts at the same time. I have looked through all of the documentation.. and I can not find any mention of bulk approvals. We
zurl URL shortener in other products
Hello- Is there a plan to either make the zurl.co URL shortener openly available or to incorporate it into other Zoho products? I'd find it useful to be able to use it when sharing a Zoho Docs document and also for perma-views with Zoho Creator. Tha
I can't upload videos in general on zoho social.
everytime i try uploading a video to zoho social, it shows 100% uploading and stays there. It doesn't load. I've uploaded one of the videos I'm trying to upload currently. see below.
Facebook group not showing in add list
I am trying to add a Facebook group as one of the channel but after providing user credentials it is not showing up the required group. i was able to add Facebook page though .
Monitor Facebook Ad Posts
Is there a way I can monitor comments coming in on my Facebook ads?
Uh oh We couldn't attach that video.
I just upgraded our subscription this morning, and for some reason I can't upload a video to a post now. I keep getting this error. I emptied my cache, logged out and in again, and can't get it to work.
Unable to post to Instagram
Hello again! My team and I scheduled some trial posts to be published onto Instagram. We created them and scheduled them, however, when the time came for them to be published, they were never published and I am unable to find them in the failed posts
Google My Business Messages
Zoho Social should consider adding support for the message feature in Google My Business (GMB) to enhance collaboration and customer communication. By integrating GMB messaging into Zoho Social, businesses can consolidate their communication channels,
Can't change my 'home' country
Opened my Zoho social account in one country - clearly used my IP address and now I can't pay on my home currency. UK business but stuck on AUS version of site and billing. Can you please help?
Monitoring keywords in private Facebook Groups?
Hi all - Has anyone found a way to monitor keywords in private Facebook Groups (not an admin of) using Zoho Social? I recently came across ddevi[.]com that can do exactly what I need. Would prefer to keep my business with Zoho if possible.
Zoho Social managing social media paid ads
It would be the greatest feature of this year if Zoho Social add managing social media paid ads
TikTok
When will Tiktok be added to the Zoho Social Platform?
how to stop auto responders to Instagram messages?
I have a problem that if we are tagged in an Instagram post or a story, then that is seen as a message - which is all fine however - an autoresponder is then sending a reply to the person that tagged us saying "please send a text message" - which I assume
If I close my Zoho account, will my zurl.co shortened links stop working?
If I close my Zoho account, will my zurl.co shortened links stop working?
Double posts appearing on Facebook page
Just started testing Zoho Social. I'm getting duplicates of posts on our company's Facebook page. They are not exactly identical - one contains a shortened URL, and one contains the full URL of the linked content. They are otherwise the same and I've
Image cropping in Zoho Social won't save
Hi there, we use Zoho Social and frequently crop photos with the in-app editing feature. For the past couple of days, the image will crop, but it will not save. When you hit save, it just cycles over and over and doesn't complete. If it matters, I am
Zia - Generative AI for publishing posts in Zoho Social
Generative AI is a type of Artificial Intelligence that uses existing content to create new content in the form of text, video, audio, or images by processing a large volume of data. It can be used to create blogs, social media posts, and emails, or to
Two post engagement rates given on Zoho
I'm looking at my page's engagement rate and I'm confused. Under "posts and engagement" and then Top posts, Zoho gives the engagement rate. Sometimes it's under 1%. But then when I go into the same post and to stats it might say 9,39%. What's the difference
Unable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.
multiple LinkedIn accounts
Hello, Is there anyway to add Multiple LinkedIn accounts?
Strategy Tool & Caption Library
I've NOT seen any SM scheduler strategize/planning tool. A lot of content is repurposed from blogs/emails, so I have a worksheet that plans out my quarterly content and directs my team to the content so they can break it up for SM. I also dump my draft
I keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet."
Help! I am trying to add more brands to my social account (yes I upgraded them so I have more ) I keep getting this message for all social media accounts "It looks like you haven't authenticated your LinkedIn account yet." IT also says this for Facebook
Instagram carousel post with multiple videos?
Hello from Munich, How do I add a multi-video Instagram carousel post using Zoho Social? Is it only possible with pictures? In the past I've used planoly where it works. Thank you in advance and best regards, Boris
add support for: Mastodon
Mastodon is the Open Source, federated, decentralized alternative to ilk like TWITter. It is growing faster than anyone expected. As users dump TWITter they employ tags (these are not called hashtags) like #DeleteTwitter and #DeleteFacebook. Also loop
Stories Created
Under the insights on individual posts, it has something called Stories Created. I thought it was people that shared the post as a story but it seems rather high for that. What is it?
Instagram's Brand Health not updating
Hi, I have a question because INSTAGRAM's Brand Health is not updating. it is still the same for the past few weeks, please let me know if there are any issues and what trouble shooting steps that need to get done. Thanks
Option to have calendar start the week on Sunday
Hi there It would be great if there was an option for the social calendar to start on Sunday. Not a big deal but it's more consistent with North American calendar layouts. Thanks!
1 Brand with 2 google my business.
I need to integrate my 2 GMB accounts (it is the same brand - 2 different locations). Can you help me please
multiple facebook pages for multiple locations
Hello, So I have multiple facebook pages for 1 company for the different branches is there a way to manage them all from zoho at once? Many Thanks, Gordon
Connect multiple company profiles for LinkedIn (or other networks)
Is it possible to connect multiple company profiles on LinkedIn (or other networks) on the same account? I know I can create a new brand, but they're actually part of the same brand, so that would be ideal.
Build ChatGPT into the composer for creating drafts
A little bit like what Zoho Writer has done. Build ChatGPT generative text into the composer so that draft posts can be created quickly.
Inviting client to setup brand and more
Hello, There are two most critical functions which must be added in Zoho Social for Agency. Invite user/client to setup brand and link social media. As a agency we tell our clients, we don't want your social media credentials to manage your account. Then
LinkedIn scheduled posts appearing as posted in ZC... scared the life of out me😂
As it says in the title. I've just scheduled a LinkedIn post on LinkedIn and it's appeared in the posted area of Zoho Social. Attached some screen grabs.
LinkedIn Personal Profile Connections Disappeared
We have several clients who we post for on both their LinkedIn Company Page and Personal Profile. Today (March 27, 2023), we got an error that the "token" wasn't connected. The option to add the personal profiles also appears gone from the clients' menus.
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