Zoho Social now supports TikTok, Instagram Stories and Reels, and YouTube Shorts
Hey everyone, We are excited to inform you that Zoho Social now allows you to publish on TikTok! We've also updated it to let you create Instagram Stories and Reels, as well as YouTube Shorts. Here's a brief about the updates. Publishing on TikTok Connect
I Can't Reconnect to Facebook Page
I Am trying to reconnect my Facebook Account. I'm not sure why it got disconnected. I resubmitted the permissions page and checked off all the permissions but when I submitted it I received an error message. Now everytime I try to reconnect I am not getting
Can you internally tag/categorize posts for campaigns?
Would love to easily sort through posts by tags or categories (i.e. we have multiple memberships and share studies from each. It would be nice to pull reports in a second for "membership A studies" for a campaign etc.).
issue uploading a video (uh oh etc...)
Hello, I'm faced to an issue. I couldn't upload a video to post using zoho social. Error message is the same as for other users (uh oh etc...) without showing where this issue come from. File is good in every aspects of this : https://help.zoho.com/portal/en/kb/social/faqs/media-and-link-attachments/articles/can-i-publish-posts-with-videos-from-zoho-social
Unable to connect messenger in Zoho with IG
I have followed the instructions: Follow the steps below before getting started with Instagram DM on Zoho Social. Go to your Instagram Business Profile on your mobile app and head over to Settings. Now click on Privacy followed by Messages. Under Connected
how to stop auto responders to Instagram messages?
I have a problem that if we are tagged in an Instagram post or a story, then that is seen as a message - which is all fine however - an autoresponder is then sending a reply to the person that tagged us saying "please send a text message" - which I assume
zoho social email invite can not work
i sent email email invite from zoho social to other users to join my zoho social portal and received the email from the test account, but can not accept the invite, it always shows “Oops! We can't find any invites matching this email address. Please try
Need to create and manage social media marketing- What can zoho social do for me?
Hi I need to create and manage social media marketing- What can zoho social do for me? I have interviewed a person that can create a good facebook profile, help me to find leads on facebook. I understand that social media needs to be set up and maintained by posting, answering requests etc I use zoho crm Does it make sense to have a facebook expert create and look for leads there and also work with another person that can help me with other social media sites? Should I look for zoho social expert
Facebook and LinkedIn tagging is here on Zoho Social!
Hey everyone! Here comes one of the most awaited features on Zoho Social.. We now support tagging for Facebook and LinkedIn posts! You can now @ mention or tag Facebook and LinkedIn pages in your posts, besides being able to tag Twitter and Instagram Profiles. To tag or @mention Facebook and Linkedin Pages on Zoho Social, use the '@' symbol followed by the name of the Facebook Page. The New Post box will display matching profile suggestions for you to choose the right one. Select the correct username
Zoho Social Reports comparing previous years, Q1, Q2, Q3,Q4, last 6 months etc
When you manage a large number of accounts as Agency you need to share reports with customer for longer periods than actual ones at Zoho Social
Unable to post most than 4 images
Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.
Zoho Social managing social media paid ads
It would be the greatest feature of this year if Zoho Social add managing social media paid ads
Zoho Social - Koo App integration
Is there an integration available between Koo App and Zoho Social for various functions such as social media sharing and listening, adding / removing followers, following hashtags etc? If not, is it on the roadmap, and when is the expected release?
Connecting A Instagram Account to Zoho Social
Is there any way to connect an Instagram account without going through Facebook? My client hasn't got their Instagram connected to their Facebook page and cant connect it as they don't own the Facebook page, it was created for them by somebody else and they are having problems getting ownership of the Facebook page. Thanks in advance
Is it possible to @mention personal LinkedIn profiles?
So far, it seems that I can only mention companies and organisations. Am I doing it wrong or is this currently impossible?
If I close my Zoho account, will my zurl.co shortened links stop working?
If I close my Zoho account, will my zurl.co shortened links stop working?
How do I post to youtube shorts?
It doesn't show an option to select youtube shorts so how do I make sure my video uploads to youtube shorts and not standard youtube?
Facebook Page Post Scheduled in Zoho not showing under scheduled posts in Facebook
The Facebook page posts I've scheduled in Zoho are not showing in Facebook under the page's scheduled posts. I normally boost all scheduled posts for the month at the same time, but since the Zoho scheduled posts are not showing in Facebook's scheduled
add support for: Mastodon
Mastodon is the Open Source, federated, decentralized alternative to ilk like TWITter. It is growing faster than anyone expected. As users dump TWITter they employ tags (these are not called hashtags) like #DeleteTwitter and #DeleteFacebook. Also loop in support for GNU Social. Anyone can run their own Mastodon instance should they choose. ZoHo needs to also offer a Mastodon instance, or Mastodon instance for domain hosting at ZoHo At some point there will be Mastodon clients with #e2e End to End
Notes on Calendar for Zoho Social
Hello, I would like to use the calendar in Zoho Social to pin a note/write a note to remind me of a to-do like manually publish a reel since zoho social can't do reels. Is there a feature similar to this that I can use? Thanks! Alisa
Preview of Facebook URL -- Discrepancy between Zoho Social and Desktop Applications
When you try to paste a Facebook URL (Video or Album), applications like WA (WhatsApp) desktop are able to show a simple preview. However Zoho Social's preview says Login/Signup (as preview response from FB Server). I guess this is because WA could be
Feature request: upload more than 4 photos per post
Please implement the ability to upload more than 4 photos per post on Zoho Social. Thank you
Issues Posting Videos to Some Platforms
Hi, Recently I have been trying to post videos (Instagram Size) to all my social media channels via ZoHo Social. I upload the videos and it tells me immediately that the size is not right for Twitter and LinkedIn and can't post video to Google My Business.
Introducing hashtag groups and supporting carousel posts for Instagram in Zoho Social
Hey everyone, In this Zoho Social update, we've introduced hashtag groups so you can manage all hashtags used across your channels. We've also extended support so you can publish carousel posts on Instagram. Here's a brief about the updates. Hashtag
Video upload freezes on Zoho Social
I have a 1.5MB video and it will not upload. Every single time I click upload it goes to around 50-60% and just freezes. I have no idea why but it's annoying and considering I'm on a trial this isn't exactly encouraging me to buy a subscription if I can't
Inconsistency in confirmation message display
The android app at times show a modal dialog box for confirmation and sometimes shows as a non-intrusive green bar at the bottom of the app. The non-intrusive one seems to be professional and aesthetic in appeal. After a bit of research I found out that
Twitter blocked
I get this error: "Your account has been temporarily blocked from publishing by Twitter. Try logging in again to your account and follow the steps mentioned for account verification." but, my Twitter account isn't blocked and when I post manually via
Facebook Group Disconnection
I have 3 different brands in Zoho social that have Facebook groups and the groups keep disconnecting and I have to keep reconnecting them. This is an ongoing issue that happens several times per day.
Live Stream not working
Live Stream is not working on social.zoho.eu In my other company it IS working, but not for this one. Can someone please have a look?
What are the reports comparing to?
We noticed on our weekly/biweekly/monthly reports from Instagram, Facebook and Google My Business that the reporting is a bit skewed. By this is mean the attached Key Point Indicators for GMB are from the time frame September 1st thru September 15th.
Zoho Social: add custom domain short url
Hello, i would like in the future add a custom domain for short url.
GIF uploads as an image on linkedin with Zoho social
Hi I schedule to post a GIF but it uploads as a still JPG on linkedin what is wrong?
Zoho Social not converting messages to ticket
Hi, I am trying to convert Facebook and Twitter messages to tickets on our help desk. When I select the convert to ticket option and the relevant department and hit 'convert' it does not actually create a ticket. Any idea why this might be? Thanks
Add two Facebook Pages under the one brand in Zoho Social
Hi, Our company currently has two Facebook pages and two Linkedln pages. Is it possible to connect these all under the one brand or will a new brand have to be created to add the second pages in? We currently have the Premium edition so adding a second
Preview posts
Is it possible to send a non-user a preview of scheduled posts without giving them any approval rights?? For example, so a colleague can see what is scheduled to go out without having any say in the creation or approvals of the posts? Thanks!
Linkedin and Instagram on Zoho Social
Hi everyone, Are Twitter and Facebook the only social media platforms that you can connect to Zoho Social? I don't see the option to add any other platform and would like to know if this is something in progress or not, or if there is any way to connect
See all posts on the calendar
It would be very helpful to be able to see all the posts, already done and to be done, as well as the ones you have scheduled as draft in the calendar with different colors. And have an annual overview of the post.
Tag in published post
It would be helpful to be able to categorize the publications, being able to put a flag to be able to filter and quickly see the posts that have been made.
Is previous social media data loaded on Zoho Social
Hi, We are about to move from Sprout Social over to Zoho Social, I'm just wondering will all the previous social media data on each channel (messages, posts, mentions) be loaded onto Zoho Social when we connect each social channel? Thanks
TikTok at Zoho Social
This social application is every day winninng users and we are planning to include it in our client's social media strategies We think schedulling tiktok posts, replying messages, mentions and have stats in Zoho Social will be a must
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