Why do I have different stats for Ads and Zoho CRM?
I synched Facebook Lead Ads with Zoho social but the leads are not updating. I checked the statistics of leads generated under Ads stats and the CRM stats, I have different figures.
Post Document/PDF via zoho social on social platforms
Hi, I can't add a PDF document if I want to publish a carousel/ Slideshow on social platforms. Facing this issue while I'm trying to schedule a post on LinkedIn and Instagram. Please suggest a solution.
Facebook Group Disconnection
I have 3 different brands in Zoho social that have Facebook groups and the groups keep disconnecting and I have to keep reconnecting them. This is an ongoing issue that happens several times per day.
We Don't Link Our Zoho Social Advertising Account.
Hi, We are unable to link our ad account to zoho social. It always stays on the connect button. We need to connect our ad account and automatically transfer leads to Zoho CRM. We need urgent help in this matter.
How to synchronize facebook lead forms with CRM? Sync link missing
I have configured our FB page in zoho Social, and I'm trying to synchronize our lead forms in facebook with Zoho CRM. i can see a nomber of leads for each fb form, but when i click on it and search for the manual synchronize button the list of leads is
Bulk upload csv
Hello, I cant somehow upload my csv to the system. I keep receiving an error of date. Have gone through multiple times on the documentation and the sample csv. Could you please help us on this matter? Thank you, Murat
Lead Id not being pulled from Facebook into CRM
Though Zoho Social pulls the leads from Facebook, I think it is not possible to attribute the conversions back to the Facebook Ad as Zoho Social does not pull the lead_id from Facebook. https://developers.facebook.com/docs/marketing-api/conversions-
Google My Business Messages
Zoho Social should consider adding support for the message feature in Google My Business (GMB) to enhance collaboration and customer communication. By integrating GMB messaging into Zoho Social, businesses can consolidate their communication channels,
Printing or downloading Zoho Social Scheduled Posts
New to Zoho Social. Does anyone know if you can print or download your social calendar scheduled posts? Either as a spreadsheet or PDF? Would be great for meeting presentations. Just don't know if this can be done.
Insufficient permission to publish on this page.
Hi, I am an Admin for our Zoho Social account, from our company Marketing department. I am having an unusual issue posting our content on LinkedIn. I have been able to post without issue throughout the year, but today I have received this notification
Important updates regarding X, publishing calendar on Zoho Social, and new data centers in Canada
Hi everyone, We have some important information about recent updates and enhancements. X discontinues support for post location tagging through API We're migrating to the next version of the X(formerly Twitter) API. X recently announced that, with this
API Throttling or Slowdown with Facebook
Not sure if the bottleneck is with Zoho or Facebook but frequently getting this error with an earlier post stuck with Facebook: Please wait until the ongoing post is finished publishing before creating a new post.
Queue Up Second Topic When the Current One is still in Progress
When we select multiple social media accounts and post content, the progress bar at the right showed as below. Instead of showing this would appreciate if the second post is allowed and queued up to be taken after the first one is complete. Please wait
Images are not loading on post sections and shows a blank placeholder
On zoho social I'm seeing blank placeholders on the post section even if the post has a image attached from it. This happens regardless if I posted manually on facebook or from zoho social. Issue is happening on Facebook, Twitter, but works on google
Insufficient permission to publish on this Instagram page. Check with your page Admin to update permissions.
I over see over 40 brands and this is starting to pop up for the last week? Posts are not posting. Why is this saying this and posts are not posting.
Integration with Facebook Lead Ads
Does Zoho have any plans to release automated integration with Facebook Lead Ads? Or has someone built an app that creates seamless connection via the Facebook Lead Ads API? https://www.facebook.com/business/help/1462876307360828/
Zoho social Failed Facebook Integration
Dear Zoho Team, I hope this email finds you well. I am interested in setting up the zoho social facebook integration, However, it doesn't work even when renewing the permissions through my personal account FB settings. Please let me know how to proceed.
Zoho's CX workshops are here to enhance your learning experience!
We're bringing the CX workshops to two cities: November 14-15, 2023 - Cliftons Sydney Margaret Street, Australia November 21-22, 2023 - Sheraton Grand Hotel, Dubai Register now Providing a positive customer experience gives your business the benefit of
Introducing Inbox in Zoho Social
Hey everyone, We are excited to introduce the Inbox in Zoho Social to help manage all social media interactions from Facebook, Instagram, X (formerly Twitter), Google Business Profile and YouTube for your brand in one place. You can track and assign them
Not pulling through my instagram proffesional account
Good day, Please can you assist, I have full access to my Instagram Professional Profile in Meta Business Manager, but it is not pulling through to my Zoho board when I try and Link it.
Zoho social push notification
Is it possible to setup zoho social push notifications for direct messages? I have all notifications turned on but need to manually go to the notification Bell to actually view them. Thank You.
Zoho Social allows only 4 images per post even for Facebook though API allows more than 10
I have selected only Facebook stream to be used for publishing. Now I am trying to choose more than 10 photos. It (randomly) chose up to 4 photos and then gives an error message that up to 4 photos have been chosen. The API allows more than 10 as confirmed
Facebook group not showing in add list
I am trying to add a Facebook group as one of the channel but after providing user credentials it is not showing up the required group. i was able to add Facebook page though .
How to share stories from Zoho Social and how to share stories people have tagged us in from Zoho social on Facebook and Instagram
Hi, I need some help figuring out how we can schedule stories on Zoho for Instagram and Facebook and how we can reshare stories we've been tagged in (DM'd) on Instagram and Facebook. Thanks Sonia
Instagram Now Allowing Tagging
Why doesn't the Instagram window come up so I can select the proper business tag? FaceBook and X both work but not Instagram.
Bulk Schedule for Posting TikTok
Hallo, We have a client whose business is a social media agency specifically TikTok. Currently they are handling 30 TikTok accounts from. I think zoho Social can handle it with Agency License + with Add on 10 Brands. Their concern is related to posting
See all posts on the calendar
It would be very helpful to be able to see all the posts, already done and to be done, as well as the ones you have scheduled as draft in the calendar with different colors. And have an annual overview of the post.
"Customise Content" option not showing for drafts or "edit as new"
Could you please fix the bug that's causing this? If I start a post, then save it as a draft, I lose the ability to customize content for each channel on that post -- the button just doesn't show up when I go back in to edit an existing draft. Same happens
Facebook Professional Account
Zoho social says there is nothing to be added when I try to add my Facebook and Instagram accounts. Both are Professional profiles. How do I go about adding them? They are not Pages or Groups, they are simply Professional accounts.
Mastodon?
Hi The Mastodon channel was removed? I cannot see it in my account anymore and I can connect or send updates to it. Thanks
NextDoor on Social
I can't seem to find any dicussion about adding NextDoor to Zoho Social. NextDoor is adding a lot for businesses and I think it would be awesome to be able to add the same level of marketing through Zoho Social with brands to NextDoor. Has it just never
Zoho bot and zoho social
Dear zoho social team, As zoho chatbot has come to salesiq nd cliqs, can we expect this chatbot will come to zoho social soon ? Is it on the plan on development roadmap yet ? There are many chatbot especially facebook, many clients require them.
Twitter Blue / X Premium character limit
Hi, Does Zoho Social recognise it when you upgrade your X account to Premium and have an increased character limit? Will you also be able to write posts with italics and bold directly in Zoho Social? Thanks, Folkert
I would like to repost my company posts on linkedin, facebook and X (twitter *sigh*) on my personal accounts.
Rather than post separately on each account I would like to drive the interaction to my brand account by reposting from my personal accounts automatically rather than go back to my scheduled posts.
WhatsApp in Zoho Social
Seems CRM team is not taking Whatsapp integration seriously. While Facebook already has 63 Whatsapp partners, some of which are very small, that have already completed API integration. Maybe the social team could take over this project from CRM and get it accomplished. After social has it deployed we can use social to integrate with CRM, the standard zoho workflow. Seems odd that this is not being taken seriously by CRM team, a topic with 30k views on that tread alone (there are other threads with
I cannot see my active LinkedIn forms in Zoho social
I have created new LinkeedIn Ad forms but I cannot see them under Zoho social. How long does it take for them to appear? Or should it be immediate? All the integration is correct and I see forms created until May, but not the new ones although they are
Zoho Social doesn't publish links with link preveiw
We are new to Zoho Social and just did our first post, but the post published without a link preview. Doesn't Zoho Social publish link previews? This is critical to our social strategy as we publish a lot of blog articles and need to share with link preview
Is there a way to change a thumbnail when sharing a link?
Hello, When I share a link to LinkedIn, I've been unable to change the original thumbnail associated with the article. Is there a way to change that image? When I post directly to LinkedIn, I can change the original thumbnail. Hootsuite offers this, and
Zia language posting
Hello, I am trying to understand how to get Spanish posting suggestions with Zia. I cannot find the way.
Connect Zoho with Linkedin's Page
Hi, I'm having a problem to connect with Linkedin company's page. My personal Linkedin account are connected to manage the company's page but when I want to add the company's page to Zoho, it didn't worked. I thought by connecting my personal Linkedin
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