Auto-charge may fail for recurring payments from 1 October 2021 (India Edition)
Hello everyone, This announcement applies to the India edition of Zoho Subscriptions and Zoho Checkout. As per RBI's new regulations, which aim to prevent fraudulent transactions, your customers' card details that were stored before 1 October 2021 cannotCreate webhook and send data to zoho creator?
Hi I want to send data(email,name,paid amount,plan) from Zoho Subscriptions to Zoho Creator and create new records in zoho creator using webhooks after payment received Thanks D.SenthilRajanzoho subscription
Hello, I have to use zoho subscription customer create API in my asp.net core application. Can you please guide me how to user server-based application OR self Client to generate access token inside asp.net core application.So that the access_token usedSubscription Plan billing wrong amount
I have created a plan that bills customer every 1 year. However when customer makes payment, the amount charged is the price i set divided by 12, which means they are being charged monthly rate for an annual payment plan. Issue occurs when I set the CalendarImport subscriptions
Hi, Is there a way to import subscriptions from another company?Zoho Subscriptions and Google Analytics
Hi, I have been trying to find out where does the google analytics appear in zoho subscriptions after i put in my GA code. But there is notting to be found. Hope anyone can help. Thanks.Using Items from Books as product/plan Add-Ons
Hey, It'll be great to use Items from Books as product/plan Add-Ons. EdFailed Payment - Update Credit Card Info from email without logging in
When a subscription payment fails and the customer receives an email notification about their failed payment, does the customer need to log-in to be able to update their credit card information? Or can they just click a link from the email that automaticallyBIG FAIL in currency for plans makes Zoho Subscriptions totally useless for me.
I am totally blown away that I cannot create plans in US Dollars. We are based in Costa Rica and use Zoho books. Our base currency is the local "Colon", but we invoice all of our customers on a regular basis in Dollars. The exchange rates are all automatically accounted for via a live feed. Now, we are going to start offering English classes throughout Latin America and eventually on a global scale, but now I am told it is not possible to create plans in US Dollars. In my eyes that is a BIG FAIL.Search API for Zoho Subscription
I am unable to find "search" API for Zoho subscriptions at https://www.zoho.com/subscriptions/api/v1/#introduction Can someone help?Forte's Extra Costs
Hello everyone in the Zoho community, I wanted to share some information about Forte in case anyone wanted to look into them as a processor. I currently use Stripe, but wanted to use Forte's ACH to pay vendors and take ACH payments for our products. This is one of the only ACH processors that Zoho accepts. They state their cost is $25/month plus their transaction fees for ACH. However, after signing up and going through their approval process, I found this out they work with a PCI compliance serviceTransitioning old (but active) subscriptions into Zoho Subscriptions
We currently handle our subscriptions directly in Authorize.net ARBs. We are looking to switch over to Zoho Subscriptions. Going forward, new subscriptions will be created in Zoho Subscriptions. How do we handle all of our old active ARBs that are activeWhat's New in Zoho Subscriptions – August 2021
Hello everyone, This month's updates focus on enhanced trial management for your customers' subscriptions. Here's what's new: Immediate Trial to Live Conversion from the Customer Portal You can now allow your customers to convert their Trial subscriptionsConverted APIs to OAuth but still receiving Authtoken warnings
We converted all of our API calls to OAuth, yet we are still receiving the "Replace Authtokens with OAuth immediately" notification when logging into Subscriptions. The API Usage Dashboard shows several transactions, all being processed at the top ofCustom Field for Subscription
Hi, I can't find a way to add a custom field (to contain a license key generated from our software) against a subscription? Is the only place to add this information in the Invoice module (as custom field for invoice)? When a customer views his subscription via the customer portal, there appears no way to display a license key for them? The invoice is not the natural place to store a license key for a particular subscription, so where else can this be stored and displayed?how to authenticate Customer in the organization?
Hi, I have my zoho subscription account. I created organization where I added product with some customers. Also my launching site contains login page. Where this customer need to authenticate. Is there any APi which is use for authenticate the customersZoho Subscription: You are not authorized to perform this operation
I am new to zoho integration and trying to integrate with subscriptions (https://www.zoho.com/subscriptions/api/v1/#introduction) I created apiauthtoken using https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoSubscriptions/subscriptionsapi Now I am using that token to see all my orgnization using GET request to below url: https://subscriptions.zoho.com/api/v1/organizations Headers: Authorization Zoho-oauthtoken [apiauthtoken GENERATED_FROM_ABOVE_URL] oauthscope: ZohoSubscriptions.settings.READTransitioning to Zoho Subscriptions with ACH Payment
As we are trying to transition to Zoho Subscriptions, we are wondering whether Zoho Subscriptions can handle our existing workflow regarding ACH Payment. We currently have: 1. One of our partners input a deal with a customers ACH information. We onlyTips and Tricks #22: How to localize your product prices in Zoho Subscriptions
Adjusting your products’ pricing based on where your customers are located can help in providing a tailored check-out experience for your customers. The first step in achieving this is to display your products’ price in your customer's local currency. You can do this easily using Zoho Subscription's automatic exchange rate feeds and API hosted payment pages, that is, the price that you've set for a product will be shown to your customers in their local currency with the latest exchange rates. However,How to use credit card collected on renewal for future scheduled payments of subscription.
In our business, the first payment that a customer makes will very often be via a check. We offer a service for a year for that payment. After one year, we want the customer to be able to renew their subscription with us from the portal, but in renewinghow to avoid duplicate customer
How can i avoid to create a duplicate customer. I charged a same customer with two different plans and it showed up twice in my customer list and subsequently in Zoho books contacts. It creates confusion to have a same customer appears multiple times in customer or contact list. How can i avoid it.Integration with zoho Projects
I just read through your ZS guide. it mentioned creating projects in Zoho Books. that's great, It really is. But not everyone uses Zoho books. Some of us use QuickBooks Online for accounting and Zoho Projects. So can we deploy the same projects connection into ZP? How wonderful will that be? I sign up a client from Zoho subscriptions, and their service registers a project with timeline and start date in my zoho projects.FREE Zoho Subscriptions Webinar - Overview & Best Practices
Hey everyone, Our monthly overview and best practice webinar for July is on Zoho Subscriptions. In this hour-long webinar, we will do a general overview of Zoho Subscriptions and cover best practices when using this application. There will be a liveTip #2 - Cancellation of Offline Subscriptions based on the Expected Payment Date
Hello everyone, As you all know, we are coming up with a custom function workflow every week to address specific business scenarios. In continuation of this previous blog, this week we will be seeing about Cancellation of Offline Subscriptions based on the Expected Payment Date. Business Scenario: In general, for any business, the customers make payments via online as well as offline. In case of subscription where the automatic collection of charge is enabled (aka online subscription), the customer'sRecording payment: "Mode of Payment" and "Deposit to"
We mostly get our payments automaticly via Stripe, but we still have quite a few payments which must be recorded manually. How do we set up that when we choose "Mode of Payment"= Cash, then "Deposit to" is automatically set to Petty Cash, and if we choose "Mode of Payment"= Check, then "Deposit to" is automatically set to Undeposited Cash etc, etc. Must be some kind of setup to make this work. How?Invoice an upcoming subscription renewal in Advance
How can I auto create and send an invoice for an upcoming subscription renewal in advance. Eg: Subscription stars on 1-Feb-2017, but I would like the invoice to a sent to the customer on 1-Jan-2017. (30 days in advance).How Do I Not Require a Credit Card on Hosted Payment Page
Your own marketing says that requiring a customer to enter a credit card for a trial reduces the chance that people will sign up. I can't find any way to not require the user put in a credit card. This should be an easy setting. The only references I see in the forum say that you can't use the hosted payment page. This is such a basic feature that this makes no sense to me. What is the workaround? If there is no way to not require the credit card, I would have a free trial as a plan but I don't seechange subscription within customer portal
Would be great for the customer to be able to change their own subscription (or restart existing one) within the customer portal. Also, would like to be able to have early termination fee on subscriptions if canceled early.Zoho Subscriptions - Importing Data
Has anyone had experience importing data from their old CRM into Zoho Subscriptions? If so, is there a way to import data such as Start Date, End Date, Price - all in one CSV file? ThanksNew feature: Create back-dated subscriptions
Hello from the Zoho Subscriptions team. :) We’re happy to announce that today marks the launch of a much-awaited feature: creating back-dated subscriptions! From here on out, whenever you create a new subscription with an activation date that is earlier than the present date, you’ll no longer get an error. Instead, you'll be creating a back-dated subscription. This means that the subscription started at that earlier point in time. The next billing date will be calculated automatically based onZoho Subscription & Zoho CRM
Hi team, I need your assistance with Zoho CRM & Zoho Subscription. I want automation in the contact module, I want when new contact gets created in CRM it should send to Zoho subscription and automatically selected plan assigned to that contact and startWhen Creating a Subscription with a Future Start Date Does Credit Card get Authorized on Submission?
When we use Zoho Subscription Hosted Payment Pages, and we set a start date to a future date, does the credit card still get authorized on the submission? Will the Credit Card only be authorized when the start date actually comes around?Making more than 1 change in Subscription creates a problem
We have monthly subscriptions that are updated more than once a month. Once we make a change for the incoming month and try to make a second change we run the risk of losing the original changes if we don't first make a note of the new changes so we canAuthtoken Deprecation for Zoho Subscriptions APIs
UPDATE (2 Jul 2021): We've extended the deadline to 30 August 2021 for converting Authtokens to OAuth. UPDATE (30 Mar 2021): We've prepared a set of FAQs to answer some common doubts that you may have when migrating from Authtokens to OAuth. UPDATEIs location based subscription pricing possible?
We offer a range of different membership packages and the monthly price is different for customers dependant on their location in the country. London customers pay a higher price than those in Scotland for example. Is there a way of setting up subscriptions so that only pricing (subscriptions) that are available in the customers location is shown to the customer service staff using the system or the customer via a portal?Tip #8 : Implement metered billing with Google Sheet
Hello everyone, We've been sharing a tip every week to address specific business scenarios which can be implemented for your subscription business. Last week, we shared a tip about integrating online form builders with Zoho Subscriptions. This week, we will be looking at how you can implement metered billing in Zoho Subscriptions with Google Sheet. Business Scenario: Metered Billing is the concept of charging your customers based on their usage of a product of service. With Zoho Subscriptions, youSend notification when attachment is added to customer record
Hi! We're currently in the process of implementing a workflow in Zoho Subscriptions. We are already using Books, CRM and Desk as well. The thing I can't seem to find is a way to trigger a customer notification email whenever a file attachment is addedPrice indexation (inflation)
Hi, in our contracts we have a provision that during the term of the contract we can increase the price annually with CPI (say 3%). Is there a way to update an existing subscription and say price will be example: 102 instead of 100 starting march 1st..Minimum period for a plan
I submitted this as a request, but I think its actually a question: how can I set a plan so that is is billed monthly, but has a minimum term of 3 months, i.e. cannot be cancelled by the subscriber within the first 3 months, after that it moves to monthlyUsing the API to list all subscriptions for a particular customer id
Hello We are in the final process of evaluating zoho subscriptions and plan to write our own customer portal where each of our customers can log into our site and view all their zoho subscriptions, invoices, next invoice amount etc... Because Zoho Subscriptions only allows up to 10 auth tokens, we planned on using one token for all of our customers and just filter the API data by a specific customer id. Is it possible to make API calls like list subscriptions, list invoices etc... for a specificNext Page
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Announcements
Auto-charge may fail for recurring payments from 1 October 2021 (India Edition)
Hello everyone, This announcement applies to the India edition of Zoho Subscriptions and Zoho Checkout. As per RBI's new regulations, which aim to prevent fraudulent transactions, your customers' card details that were stored before 1 October 2021 cannotWhat's New in Zoho Subscriptions – August 2021
Hello everyone, This month's updates focus on enhanced trial management for your customers' subscriptions. Here's what's new: Immediate Trial to Live Conversion from the Customer Portal You can now allow your customers to convert their Trial subscriptionsTips and Tricks #22: How to localize your product prices in Zoho Subscriptions
Adjusting your products’ pricing based on where your customers are located can help in providing a tailored check-out experience for your customers. The first step in achieving this is to display your products’ price in your customer's local currency. You can do this easily using Zoho Subscription's automatic exchange rate feeds and API hosted payment pages, that is, the price that you've set for a product will be shown to your customers in their local currency with the latest exchange rates. However,Tip #2 - Cancellation of Offline Subscriptions based on the Expected Payment Date
Hello everyone, As you all know, we are coming up with a custom function workflow every week to address specific business scenarios. In continuation of this previous blog, this week we will be seeing about Cancellation of Offline Subscriptions based on the Expected Payment Date. Business Scenario: In general, for any business, the customers make payments via online as well as offline. In case of subscription where the automatic collection of charge is enabled (aka online subscription), the customer'sNew feature: Create back-dated subscriptions
Hello from the Zoho Subscriptions team. :) We’re happy to announce that today marks the launch of a much-awaited feature: creating back-dated subscriptions! From here on out, whenever you create a new subscription with an activation date that is earlier than the present date, you’ll no longer get an error. Instead, you'll be creating a back-dated subscription. This means that the subscription started at that earlier point in time. The next billing date will be calculated automatically based on
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Subscription Plan billing wrong amount
I have created a plan that bills customer every 1 year. However when customer makes payment, the amount charged is the price i set divided by 12, which means they are being charged monthly rate for an annual payment plan. Issue occurs when I set the Calendarzoho subscription
Hello, I have to use zoho subscription customer create API in my asp.net core application. Can you please guide me how to user server-based application OR self Client to generate access token inside asp.net core application.So that the access_token used
Sticky Posts
Tip #2 - Cancellation of Offline Subscriptions based on the Expected Payment Date
Hello everyone, As you all know, we are coming up with a custom function workflow every week to address specific business scenarios. In continuation of this previous blog, this week we will be seeing about Cancellation of Offline Subscriptions based on the Expected Payment Date. Business Scenario: In general, for any business, the customers make payments via online as well as offline. In case of subscription where the automatic collection of charge is enabled (aka online subscription), the customer'sNew feature: Create back-dated subscriptions
Hello from the Zoho Subscriptions team. :) We’re happy to announce that today marks the launch of a much-awaited feature: creating back-dated subscriptions! From here on out, whenever you create a new subscription with an activation date that is earlier than the present date, you’ll no longer get an error. Instead, you'll be creating a back-dated subscription. This means that the subscription started at that earlier point in time. The next billing date will be calculated automatically based onIntroducing Developer Space in Zoho Subscriptions
Hello devs! At Zoho Subscriptions, we're constantly looking for ways to empower the developer community. Our goal is to provide you with the tools you need to integrate Zoho Subscriptions with your other platforms, and we also want to make it easy toZoho Subscriptions wins IDC's 2020 SaaS CSAT Award for Subscription Billing
Dear customers, We're excited to share that Zoho Subscriptions has won IDC's 2020 SaaS Customer Satisfaction Award! As a team, we cherish each and every milestone with our customer community. And this particular award, focusing on customer satisfaction,Introducing: SMS notifications via Zoho Subscriptions
Dear customers, We hope you are doing well! We are happy to announce that you can now send SMS notifications to your customers right from Zoho Subscriptions. To facilitate this, we've integrated with Twilio, a leader in the business communication space.
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