Tiny Tip Tuesday #39
Have you tried sharing your survey on social media yet? As we all know, social media is everywhere, and you can make the most out of your surveys by sharing them on platforms like Facebook, Twitter, LinkedIn, and WhatsApp, among others. There's a wideNEED HELP
Does anyone know or can reccomnend a tutor or tariner for Zoho Survey that can help teach and answer questions from time to time?Tiny Tip Tuesday #37
Audit Logs - All you need to know! In the previous tip, we spoke about the significance of adding informed consent in surveys. We have a new feature for discussion this month. Did you know you can track all activities associated with a survey, as wellTiny Tip Tuesday #36
Terms and Conditions or Informed Consent In the previous tip, we discussed how a survey introduction or disclaimer can add value to the terms and conditions you mention in the survey. Surveys can be used to collect personal information, such as name,How to embed a survey question in e-mails?
I understand this is possible for only one question. Does anyone know how to actually do it using either MailChimp or ZohoCampaign once I've created a Zoho Survey?Tiny Tip Tuesday #35
Why is it important to add an introduction or a disclaimer to your survey? Surveys are one of the best research tools to gather insights on diverse topics, such as consumer preferences, service feedback, medical research, human resources, and so on. However,Tiny Tip Tuesday #4
Is it okay to ask personal questions? No. It isn't. Here's why! As important as it is to set survey goals, keep surveys short, and make questions optional, it's also essential to respect your respondents' privacy. Always keep in mind that personal questions can make respondents feel uncomfortable. If asking for personal details is necessary, it is best to ask them at the very end of your survey, while ensuring privacy. Always respect the person who has given you these details. Be sure to ask forHow to integrate Survey results in Zoho CRM to access Survey results via link
Hello @all, I know how to connect surveys to Zoho CRM and save results as attachments. But this is not very useful because the results are only available as PDF. So I'm looking for a way to make the results accessible like ZohoCRM does when you startEmail Identifier
How can I determine where responses come from automatically? I realize results include IP address, but can it also include their email address used to send the survey link? For example: Survey sent to john@email.com His survey results include john@email.comTiny Tip Tuesday #33
NPS Calculation Net Promoter Score (NPS) is a key metric used to measure customer opinions and loyalty. It also gives you insights on the willingness of your customers to recommend your product or service to others. A typical NPS question would look like:Tiny Tip Tuesday #32
Response Bias in Surveys - V Over the past few months, we've discussed various kinds of response bias that are common in surveys. The last item in the series is the opposite of neutral responses: extreme responses. The tendency of respondents to chooseTiny Tip Tuesday #31
Response Bias in Surveys - IV We've been discussing various kinds of response bias in our previous tips in this series. The fourth type of response bias we're going to look at is also the most common you'll see in surveys: neutral responses. Sometimes,Tiny Tip Tuesday #30
Response Bias in Surveys - III In the previous few tips, we discussed common kinds of response bias in surveys. The third type of response bias is desirability bias. Desirability bias is the tendency of respondents to respond to a sensitive question in a way that's desirable or favorable to a majority. These biased responses can lead to an over-reporting of "good" behavior and under-reporting of "undesirable" behavior. Response bias tip #3: Dealing with desirability bias Make your surveys anonymous,Pre-populating a CRM Integrated Survey with a Respondents Information
Hi, I'm having trouble with the following workflow: Open Contact in CRM>Send email w/survey Link Respondent clicks Survey link>Survey open with their information pre-populated Here are the fields I have integrated: I'm unsure of what to tell Survey the Parameter Name is: Here is the survey link the CRM generated for me when creating the email Template: https://survey.zohopublic.com/zs/owB53d?fromservice=ZCRM&zs_contacts=${ZSURVEY.TOID###Contacts}&zcrmemail=${ZSURVEY.TOEMAIL} How does this come together?Tiny Tip Tuesday #29
Response Bias in Surveys - II In our previous tip, we discussed yes/acquiescence bias. The second type of response bias is the demand characteristics bias, where the results of a study are biased due to the experimenters' expectations creating an implicit demand for the participants to perform as expected. This bias is common in surveying and is caused when respondents are influenced by the knowledge that they are part of a study. The tendency to respond to the survey with preset expectations resultsTiny Tip Tuesday #26
Selection Bias in Surveys - I Selection bias in surveys is when you accidentally create an answer pattern in your survey that users detect and follow, thereby distorting your actual data. How can you fix this? Here are two ways: Question randomization Answer randomization We'll talk about question randomization in this month's tip. Why should you randomize your survey questions? As we mentioned earlier, question randomization helps minimize selection bias, which helps you achieve more accurate data,Tiny Tip Tuesday #28
Response Bias in Surveys - I In our past few tips, we learned about selection bias and its effect in surveys. Another type of bias that occurs is when respondents provide false responses or answer untruthfully in a survey. This is called response bias. Our next few tips will focus on ways to minimize response bias and how to create surveys that are reliable. Response bias tip #1: Dealing with the "Yes/Acquiescence" bias You've probably come across respondents who answer "yes" or agree to any questionTiny Tip Tuesday #27
Selection Bias in Surveys - II In our previous tip, we discussed how question randomization works and how it helps minimize selection bias in surveys. How do you find out if your data is biased? A systematic error is the key; you'll notice a pattern your answers have been following. You might also see your respondents showing a tendency to agree to whatever you are asking. You can avoid this by not asking leading questions. Selection bias or selection effect can distort your survey data and leaveTiny Tip Tuesday #25
Sentiment Analysis: All You Need to Know Surveys are tools that measure the sentiment of a group. Let's imagine you want to run a survey that will go out to a large audience, and you want to know how they feel about an event you just organized. With such a huge number of participants, it might not be possible for you to read and analyze all the descriptive answers you'll receive. However, it's necessary for you to go through them in detail to understand the real sentiment of your group. This is whereTiny Tip Tuesday #24
Customize your survey using collectors Imagine you want to send out a survey to a large audience across the globe. Your questions are formulated, themes are applied, and it's all set to go, but you need categorized responses based on country, age, and profession. What is the best way to receive responses based on the categories you've chosen? Use collectors! Collector is a method that we use for gathering organized survey responses. With collectors, you can customize the survey-taking experienceTiny Tip Tuesday #23
Using surveys in our day-to-day lives Tiny Tip Tuesdays are back after a short break! Let's take a look at a few situations where surveys can make your day-to-day lives much easier. Plan a dinner with your college friends Who wouldn't like to take some time out of their busy days and go on a dinner outing with college mates! Run a quick survey in your college group and decide on the time and venue for the meet up. Pick a farewell gift for a colleague When you have a large team working with you, it'sTiny Tip Tuesday #8
Quiz time! Did you know that you can create quizzes using surveys? It's easy to create a survey and assign scores to assess your respondents' skills and competencies. Make sure to ask the right questions and score them fairly. Conduct a quiz for yourImage Size
Hello Is there a way to increase the image size in a post? These have too much white space Thanks!Tiny Tip Tuesday #22
Arrange your questions smartly Question Order While questions can go in any order you'd like, you'll do your respondents a favor by grouping similar questions together. If you have a bunch of questions that use a scale or are all on the same topic, it's better to combine those questions into one section of the survey, rather than spreading them out. This helps your respondents answer more efficiently, since all of the items are related and relevant to each other. Grouping like questions helps improveTiny Tip Tuesday #21
Multiple ways to reach your survey audience Creating a good survey is only part of the job. To make it effective you need to send it out to the relevant people through their preferred medium. Here is how you do it: Survey campaigns via emails: UploadTiny Tip Tuesday #5
Know your audience As you exercise caution while writing survey questions by keeping things short and optional, it's equally important to know your audience. Take time to research the group you'll be addressing and send them personalized invites while also ensuring their privacy. Consider formulating questions from their point of view to make them feel seen and heard. Respect their time, and be polite. As we previously discussed the importance of stating the survey goals, it's always best to communicateTiny Tip Tuesday #19
Pushing survey data into other applications You've sent out your survey and started collecting the responses. Now comes the most important part. Analyzing it. What do you do with the responses collected? How do you make the most of the feedback or information gathered? Zoho Survey gives you the ability to create customized reports from the feedback gathered. You can apply conditions and view specific and relevant feedback. For example, with conditions you can view only the responses of people whoTiny Tip Tuesday #18
Go offline with your surveys When you're at events or out on the field, the internet might not be reliable. At times like this, it's useful to have an offline link to your survey. With this, you will be able to collect feedback and upload it when you're back online. How do you do this? Zoho Survey, along with other publishing options, provides you an option to enable an offline link for your survey. To set up the offline survey, all you need to do is set a password for your survey, whichTiny Tip Tuesday #17
Collaborate over surveys Sometimes it takes a team effort to create and analyze the best surveys. When a single person creates a survey, you can forget an important question or not put it across effectively. That's why it's always good to have your surveys proofread. Analyzing a report also becomes more accurate when multiple people are doing it. Here are a few ways to collaborate: Invite reviewer : Give access to people to go through your survey and leave comments for you to consider. However, theyTiny Tip Tuesday #16
Make your surveys multilingual For most companies dealing with global customers and employees, it is essential to make sure you can communicate in a language your respondents are more familiar and comfortable with. Obviously, reaching out to people in their preferred language will help increase the response rate. With Zoho Survey, you can translate your surveys to over 70 languages. This includes being able to simultaneously translate the same survey in multiple languages and have your respondentsTiny Tip Tuesday #15
Are your surveys secure? A lot of people feel more confident about answering surveys when they know that the information that they're going to share will not be misused. Let's look at the different ways you can make sure your survey is secure: Keep it anonymous: Being able to remain anonymous motivates people to answer surveys more honestly. Avoid asking personal identifying questions in your surveys unless you have a good reason. State the reason as a descriptive text, before the survey questions,Tiny Tip Tuesday #14
What does logic mean in a survey? By applying various logic conditions, you can define how your respondents move through the questions in a survey. Based on their answers, you can route them to a different page or hide irrelevant questions altogether. Tip for the week: Add logic and receive the most accurate survey data Logic helps avoid redundancy by sparing your respondents from having to answer similar questions repeatedly. You can customize a local path within the survey for your respondentsTiny Tip Tuesday #13
The importance of testing your survey When you create a survey, it's important that you test before publishing it. We'll see how this can contribute to improving your survey responses. To start with, you can use the preview option to see how your changes would appear in the survey. You can even share the preview of your survey with a colleague or friend and ask for suggestions to be made before you launch it. A fresh pair of eyes could find glaring mistakes and typos that you would have missedTiny Tip Tuesday #12
Use fonts and colors for a more readable survey When you create a survey, be sure it's readable. Choosing the right font and colors is the key to an enjoyable reading experience and determines the overall tone of your survey. Let's take a look at howTiny Tip Tuesday #11
Be consistent! Consistency is critical in design. When you create a survey, make sure you maintain consistency in terms of navigation, page layouts, font, color choice, size, direction, phrasing, and language. As we discussed last week, online surveys rely on question wording and design. So make sure the design and content take equal importance in a survey. How to deal with inconsistencies in a survey Group similar questions and logically arrange them with the help of page breaks and page titles.Tiny Tip Tuesday #10
Good design, good business As important as it is to have well-constructed questions in your surveys, good designs also have the power to make conversions happen. While you pay attention to the language you use in your survey, it's critical that you also give the overall design some attention. With a successful design scheme, you don't need to invest any extra effort in increasing your survey response rates. Stun your respondents with a classy and smart theme that grabs their attention even when theyTiny Tip Tuesday #9
Did you know you could purchase survey responses? Thanks to online surveys, gone are the days when you had to go around searching for a group to hand over your questionnaires and wait patiently for their responses. But even with the convenience of theSeamlessly Sync Survey responses to CRM
Hi, I want to send a survey to all our clients. It's 1 question and I want the answer to be recorded in the CRM. Is there a way to connect/sync the survey respondent to the CRM contact without having the person "re-add" their email data? In another words, By sending the survey from the CRM or Campaigns, can it automatically sync the respondent back to the CRM? Thanks you, JulienTiny Tip Tuesday #6
Organizing an event right! Planning an event requires a lot of thought and coordination. Surveys can help connect event organizers and customers to explore the needs of the event attendees and plan a successful event. Designing an agenda based on your participants' interests is the most important step of preparation. Identify your attendees' preferences and choices, and plan your event based on their requirements. Also, send out surveys immediately after the event, asking if attendees' expectationsTiny Tip Tuesday #3
Keep it short Over the past two weeks, we've been discussing why setting survey goals are important and why you shouldn't force your respondents to answer your questions. This week, we'll talk about how long your questions should be. Tip for the week: avoid asking long and leading questions Long questions can easily bore your respondents, causing them to lose interest and only finish half of your survey—or skip it entirely! Keeping your questions short and crisp keeps respondents interested and encouragesNext Page
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