Often with tech support, it can be difficult to understand what's being explained due to technical language. Or vice versa, it can sometimes be difficult for us to explain in proper terms, what we're trying to accomplish. However, our Zoho support rep was not only very friendly and helpful but could also understand and patiently explain complex technical processes in very understandable terms.
Zoho support handled the implementation of Zoho CRM for our company and the migration of data from Salesforce. Our support rep took the time to brainstorm with me and understand how I could integrate Zoho more successfully for my sales team. His highly developed sense of responsibility ensures that projects are handled efficiently and within the set timeline.