How to remove IP restriction
Prerequisites
-
Access to a recovery email address or mobile number associated with your Zoho account in order to verify your identity. If you have a recovery device (i.e., OneAuth without MFA enabled), you can also use it verify your identity. If you're an organization admin, and there's a domain added and verified with your Zoho organization, you can use it to verify as well.
-
Able to complete MFA verification if your account is secured with MFA.
Steps to remove IP restriction
-
Go to the Remove IP restriction page.
-
Enter your email address or mobile number, then click
Next.
-
Enter the CAPTCHA, then click
Next.
-
Verify your identity using a recovery option you’ve configured for your account. For detailed instructions, refer below:
-
Click
Send OTP. It will be sent to the email address you initiated the request with. To verify using another email address that is added to your account, click View all options, then select the required one.
-
If asked, enter the full email address to send OTP.
-
Enter the received OTP, then click
Verify.
-
Click
Send OTP. It will be sent to the mobile number you initiated the request with. To verify using another mobile number that is added to your account, click
View all options, then select the required one.
-
If asked, enter the full mobile number to send OTP.
-
Enter the received OTP, then click
Verify.
-
Click
View all options.
-
If asked, click
Verify using device. A push notification will be sent to your recovery device.
-
Approve the request from OneAuth to verify.
-
Click
View all options.
-
If asked, click
Verify via domain. Instructions will be shown.
-
Go through the instructions, then click
Proceed.
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If asked, select a domain to proceed with.
-
Enter the full domain name, then click
Next.
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Select one of the methods shown to prove domain ownership. The options are:
-
Add a TXT record in your domain host.
-
Add a CNAME record in your domain host.
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Upload a HTML file to the root directory of your website.
-
Enter an email address to which you want to receive further instructions on how to prove domain ownership, then click
Send Email.
-
Follow the instructions in the email sent.
-
Click the Remove IP Restriction
link in the email. We will validate if the DNS record/HTML file is added.
-
If it is added, a success message will be shown. You can continue with removing IP restriction.
-
If it is not added, an error message will be shown. It is possible that the record you’ve added hasn’t been propagated to all the DNS servers yet, as it depends on the TTL value. Wait for some time, then try refreshing the page.
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If you’ve enabled multi-factor authentication (MFA) for your account, complete the MFA verification to continue.
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Enter your new password and re-enter to confirm, then click Remove IP Restriction.
-
You can remove IP restriction either for your account or for the users in your organization (if it is enforced).
-
Click Remove. If you’re asked to choose between two options, select Remove restriction only for my account.
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If you want to reconfigure the restriction:
-
Click Reconfigure IP restriction.
-
You will have three options, You can add your current IP address as allowed address, or you can enter another static IP address. Alternatively, you can also enter a range of IP addresses as allowed IP addresses.
-
Click Next.
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Enter a name to identify the added IP addresses, then click Add.
-
Click Continue to sign in.
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Click Remove. If you’re asked to choose between two options, select Remove restriction for my organization users.
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If the restriction is configured by the Zoho support team and not yourself, you can also choose which group to remove or which specific IP addresses to remove. Select them, then click Remove Selected.
-
If you want to re-enforce the restriction, enforce it using security policies from Zoho Directory or Zoho One, You can also enforce it via Zoho Cliq or Zoho Mail.
Verify using an OTP sent to email address
Verify using an OTP sent to mobile number
Verify using a push notification sent to recovery device
Verify by proving the ownership of your domain
Remove IP restriction for your account
Remove IP restriction for your organization users
Troubleshooting
If
you have any issue while verifying your identity, go through this
troubleshooting section and check if you can resolve it. If you're still
unable to verify, write to us at
support@zohoaccounts.com.
Issue with email address or mobile number verification
Issue with recovery OneAuth device verification
Issue with domain verification
1. Domain ownership not proven yet
Your domain ownership verification could have been failed due to any of the following errors:
- Incorrect values
- Longer TTL
-
Registrar conflict with the DNS provider
a. Incorrect values
Reason:
You may have incorrectly entered the CNAME values in the DNS Settings page of your domain.
Solution:
Verify whether you have entered the following information correctly in the DNS Settings page of your domain:
- CNAME value as provided in the email.
- Domain name as https://domain.zoho.com.
- TTL value as 1 hour.
b. Longer TTL
Reason:
If
the TTL value you have entered is higher than the value provided in the
email, then the CNAME records you have added in your DNS provider might
not be propagated during the verification process.
Solution:
Check the TTL value and try verifying after some time.
c. Registrar conflict with the DNS provider
Reason:
When
you register the domain with one provider, but point the name servers
to another provider, then the CNAME records added in your domain
registrar are not considered valid. This is because you might have
changed the DNS provider (either accidentally or for hosting your
website), or your previous email provider configuration.
Solution:
The
CNAME records added in the provider where the name servers are pointed
will be effective and valid. To check this, do one of the following:
- Do a 'NameServer' lookup for your domain to check where your domain is hosted.
- Check with your domain registrar or the technical contact for your domain to know where the name servers are pointed.
2. Maximum number of emails limit reached. Try again later.
Reason:
If
you have tried sending instructions (i.e., email with domain
verification instructions) multiple times, we will not send further
emails for the next 24 hours. This is to avoid email spamming.
Solution:
- You can use the already received email with the CNAME records.
- If you want to send instructions to a different email ID, but have sent multiple instructions already, you can try again after 24 hours.
- You can try verifying using the alternate recovery options, if available.
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