How do I change my primary mobile number?

How do I change my primary mobile number?

  1. Go to accounts.zoho.com (or) open the profile panel from your app, then click My Account.
  2. Click Profile, then click Mobile Numbers.
  3. If you haven't added a mobile number before, add now:
    1. Click Add Mobile Number.
    2. Type in the number, then click Add. An OTP will be sent to the entered mobile number.
    3. Enter the OTP received, then click Verify.
  4. Hover over the mobile number you want to make primary, then click Set as Primary number.

  5. Click Update.

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