Note: Only organization admins can reset their account password using verified domains. If you are an organization user or personal user, you can only reset password using a recovery email address or mobile number.

1. An email will be sent to your preferred email with the CNAME record details and password reset link.
   
2. You will have to add a CNAME record in your domain, with the values given by Zoho in the email.
3. After successfully adding the record, you can reset your password using the reset password link in the email.

A. Initiate the recovery process

1. Go to the Zoho sign-in page, then click Forget Password? (OR) directly go to the Forgot Password page.
   
2. Enter your email address, mobile number, or username, then click NEXT.
3. Enter the captcha displayed, then click NEXT.
4. You can try entering the last password you remember for your Zoho account, then click VERIFY PASSWORD.

1. If the password matches with your current password, you will be given an option to sign in. You can also choose to reset your password if you want.
   
2. If the password doesn't match, you can proceed with resetting your password.
   

Note: You can also skip this step and proceed right to resetting your password by clicking Continue to reset password.

B. Verify that the account belongs to you using a verified domain

1. Click View all options.
2. Click Verify via domain. Instructions to verify will be shown.
3. Go through the instructions, then click Proceed.
4. The domains added and verified with your organization will be listed. Select a domain for which you have access to add DNS records.
5. Enter the full domain name, then click Next.
6. We will send you an email containing the instructions to add a CNAME record and link to reset password. Enter an email address to which you want to receive this email.
7. Click Send Email.
8. Go to the domain host of the domain that you have selected for verification.
9. Go to the DNS Settings page of the domain, then add a CNAME record as mentioned in the emailed instructions.
10. After adding the record to your domain host, click the Change Password in the email. We will check whether the record is added.
1. If the record is added, a success message will be shown and you can continue with resetting your password.
   
2. If the record is not added, an error message will be shown. It's possible that the record you have added hasn't been propagated to all the servers yet, as it depends on the TTL value. Wait for some time, then try refreshing the page.
   
11. If you have enabled MFA for your account, after clicking Change Password, you will have to complete the second step verification using the selected MFA mode to change your account password. If you have not enabled MFA for your account, you can continue with resetting your password.

C. Create a new password:

Enter your new password and re-enter to confirm it, then click CHANGE PASSWORD.

If you think your account has been compromised, you can choose to terminate all the existing browser sessions, the web and mobile app sessions, and the API tokens associated with your account. Select the ones to terminate, then click CONTINUE.

Now, sign in to your account with your new password.

Troubleshooting

1. Domain ownership not proven yet

Your domain ownership verification would have been failed due to any of the following errors:

1. Incorrect values 

2. Longer TTL 

3. Registrar conflict with the DNS provider
   

Tip: You can refer to our domain host-specific instructions, if you have trouble adding the CNAME in your domain host.

Incorrect values

1. CNAME values as provided in the email
2. Domain name as https://domain.zoho.com/
3. TTL value as 1 hour.  

Longer TTL

Registrar conflict with the DNS provider

1. Do a 'NameServer' lookup for your domain to check where your domain is hosted.
   
2. Check with your domain registrar or the technical contact for your domain to know where the name servers are pointed.