How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

Note: If you don't have access to your recovery email address or mobile number, refer to this help article to see how you can reset your password.

Prerequisites

  1. Access to primary or recovery email address/mobile number
  2. Access to MFA mode if configured for your account

Steps to reset password

A. Initiate the recovery process

  1. Go to the Zoho sign-in page, then click Forget Password? (OR) directly go to the Forgot Password page.
  2. Enter your email address, mobile number, or username, then click NEXT.
  3. Enter the captcha displayed, then click NEXT.
  4. You can try entering the last password you remember for your Zoho account, then click VERIFY PASSWORD.
    1. If the password matches with your current password, you will be given an option to sign in. You can also choose to reset your password if you want.
    2. If the password doesn't match, you can proceed with resetting your password.
Info : You can also skip this step and proceed right to resetting your password by clicking Continue to reset password.

B. Verify that the account belongs to you

To create a new password, first you will have to verify that the account belongs to you. Depending on what you have configured for your account, you can verify yourself using one of the following methods:
  1. OTP verification via primary or recovery email address/mobile number
  2. Verification via OneAuth installed recovery device (i.e., OneAuth without MFA enabled)
Initially, you will be asked to verify via the email address/mobile number you have used to initiate this process. To verify via that email address/mobile number:
  1. Click SEND OTP.
  2. After receiving the OTP, enter it in the next page, then click VERIFY.
Info : You can also use the password reset link available in the same email which is valid for 6 hours, if the OTP expires.

If the OTP expires, you can also use the password reset link (that is present in the same email you received the OTP) to reset your password. This link will be valid for 6 hours from the time you received the email. 

If you have configured other recovery options (such as recovery email address/mobile number/OneAuth device), click View all options to verify using them.

After clicking View all options:
To verify via email address/mobile:
  1. Select the email address/mobile number you want to use.
  2. Enter the full email address/mobile number, then click SEND OTP.
  3. After receiving the OTP, enter it in the next page, then click VERIFY.
To verify via device:
  1. Click Reset via device.
  2. Approve the push notification sent to your device.



Additional verification using MFA mode:

If you have configured any MFA mode for your account (which includes OneAuth, OTP authenticator, SMS-based OTP, and YubiKey), you will be asked to verify using them. This verification is non-skippable and you need to complete it to reset your password. 

In case you don't have access to your MFA mode, contact support@zohoaccounts.com (if you are personal user) or contact your administrator (if you are an organization user).

C. Create a new password

Once verification is complete, you can create a new password for your account. Enter your new password and re-enter to confirm it, then click CHANGE PASSWORD.

If you think your account has been compromised, you can choose to terminate all the existing browser sessions, the web and mobile app sessions, and the API tokens associated with your account. Select the ones to terminate, then click CONTINUE.

Now, sign in to your account with your new password.

If you have any trouble resetting your account password, contact our Zoho Accounts support team at support@zohoaccounts.com.


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