How do I reset my forgotten Zoho account password using my recovery email address or mobile number?
Note: If you don't have access to your recovery email address or mobile number, refer to this
help article to see how you can reset your password.
Prerequisites
- Access to primary or recovery email address/mobile number
- Access to MFA mode if configured for your account
Steps to reset password
A. Initiate the recovery process
- Go to the Zoho sign-in page, then click Forget Password? (OR) directly go to the Forgot Password page.
- Enter your email address, mobile number, or username, then click NEXT.
- Enter the captcha displayed, then click NEXT.
- You can try entering the last password you remember for your Zoho account, then click VERIFY PASSWORD.
- If the password matches with your current password, you will be given an option to sign in. You can also choose to reset your password if you want.
- If the password doesn't match, you can proceed with resetting your password.
Info : You can also skip this step and proceed right to resetting your password by clicking Continue to reset password.
B. Verify that the account belongs to you
To create a new password, first you will have to verify that the account belongs to you. Depending on what you have configured for your account, you can verify yourself using one of the following methods:
- OTP verification via primary or recovery email address/mobile number
- Verification via OneAuth installed recovery device (i.e., OneAuth without MFA enabled)
Initially, you will be asked to verify via the email address/mobile number you have used to initiate this process. To verify via that email address/mobile number:
- Click SEND OTP.
- After receiving the OTP, enter it in the next page, then click VERIFY.
Info : You can also use the password reset link available in the same email which is valid for 6 hours, if the OTP expires.
If the OTP expires, you can also use the password reset link (that is present in the same email you received the OTP) to reset your password. This link will be valid for 6 hours from the time you received the email.
If you have configured other recovery options (such as recovery email address/mobile number/OneAuth device), click
View all options to verify using them.
After clicking
View all options:
|
To verify via email address/mobile:
|
To verify via device:
|
|
|
|
Additional verification using MFA mode:
If you have configured any
MFA mode
for your account (which includes OneAuth, OTP authenticator, SMS-based OTP, and Security key), you will be asked to verify using them. This verification is non-skippable and you need to complete it to reset your password.
In case you don't have access to your MFA mode, contact
support@zohoaccounts.com
(if you are personal user) or contact your administrator (if you are an organization user).
C. Create a new password
Once verification is complete, you can create a new password for your account. Enter your new password and re-enter to confirm it, then click
CHANGE PASSWORD.
If you think your account has been compromised, you can choose to terminate all the existing browser sessions, the web and mobile app sessions, and the API tokens associated with your account. Select the ones to terminate, then click
CONTINUE.
Now, sign in to your account with your new password.
If you have any trouble resetting your account password, contact our Zoho Accounts support team at
support@zohoaccounts.com.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
Still can't find what you're looking for?
Write to us: support@zohoforms.com
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
Zoho SalesIQ Resources
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Bigin?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
Related Articles
How do I reset my account password using a verified domain?
Note: Only organization admins can reset their account password using verified domains. If you are an organization user or personal user, you can only reset password using a recovery email address or mobile number. As an admin, you can reset your ...How do I reset my forgotten password if I can't access my recovery email address or mobile number?
If you are an organization user: Contact your organization admin and ask them to reset your account password. Your admin will reset your password and provide instructions on how to proceed. If you are a personal user or an organization admin: Contact ...How do I change my account password while signed in?
If you have already signed in to your Zoho account: Click Security, then click Password. Click Change Password. Enter your current password and a new password. Re-enter your new password, then click Change Password. If you haven't signed in to your ...Asked to contact my admin to reset account password
During password recovery, if you don't have access to your recovery options, you will be asked to contact your admin on clicking Contact Support. In this case, contact your admin via the shown email address and ask them to reset your account ...Sign in using OTP instead of password
Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. Note: You can't use this option to sign in if your email address ...