How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

How do I reset my forgotten Zoho account password using my recovery email address or mobile number?

Note: If you don't have access to your recovery email address or mobile number, refer to this help article to see how you can reset your password.

Prerequisites

  1. Access to primary or recovery email address/mobile number
  2. Access to MFA mode if configured for your account

Steps to reset password

A. Initiate the recovery process

  1. Go to the Zoho sign-in page, then click Forget Password? (OR) directly go to the Forgot Password page.
  2. Enter your email address, mobile number, or username, then click NEXT.
  3. Enter the captcha displayed, then click NEXT.
  4. You can try entering the last password you remember for your Zoho account, then click VERIFY PASSWORD.
    1. If the password matches with your current password, you will be given an option to sign in. You can also choose to reset your password if you want.
    2. If the password doesn't match, you can proceed with resetting your password.
Info : You can also skip this step and proceed right to resetting your password by clicking Continue to reset password.

B. Verify that the account belongs to you

To create a new password, first you will have to verify that the account belongs to you. Depending on what you have configured for your account, you can verify yourself using one of the following methods:
  1. OTP verification via primary or recovery email address/mobile number
  2. Verification via OneAuth installed recovery device (i.e., OneAuth without MFA enabled)
Initially, you will be asked to verify via the email address/mobile number you have used to initiate this process. To verify via that email address/mobile number:
  1. Click SEND OTP.
  2. After receiving the OTP, enter it in the next page, then click VERIFY.
Info : You can also use the password reset link available in the same email which is valid for 6 hours, if the OTP expires.

If the OTP expires, you can also use the password reset link (that is present in the same email you received the OTP) to reset your password. This link will be valid for 6 hours from the time you received the email. 

If you have configured other recovery options (such as recovery email address/mobile number/OneAuth device), click View all options to verify using them.

After clicking View all options:
To verify via email address/mobile:
  1. Select the email address/mobile number you want to use.
  2. Enter the full email address/mobile number, then click SEND OTP.
  3. After receiving the OTP, enter it in the next page, then click VERIFY.
To verify via device:
  1. Click Reset via device.
  2. Approve the push notification sent to your device.



Additional verification using MFA mode:

If you have configured any MFA mode for your account (which includes OneAuth, OTP authenticator, SMS-based OTP, and Security key), you will be asked to verify using them. This verification is non-skippable and you need to complete it to reset your password. 

In case you don't have access to your MFA mode, contact support@zohoaccounts.com (if you are personal user) or contact your administrator (if you are an organization user).

C. Create a new password

Once verification is complete, you can create a new password for your account. Enter your new password and re-enter to confirm it, then click CHANGE PASSWORD.

If you think your account has been compromised, you can choose to terminate all the existing browser sessions, the web and mobile app sessions, and the API tokens associated with your account. Select the ones to terminate, then click CONTINUE.

Now, sign in to your account with your new password.

If you have any trouble resetting your account password, contact our Zoho Accounts support team at support@zohoaccounts.com.


    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION








                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now




                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now







                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.



                                                                                                  • Related Articles

                                                                                                  • How to reset password

                                                                                                    Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
                                                                                                  • Adding recovery options for your account

                                                                                                    There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
                                                                                                  • Sign in using OTP instead of password

                                                                                                    Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. Note: You can't use this option to sign in if your email address ...
                                                                                                  • Recover your Zoho account

                                                                                                    If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...
                                                                                                  • Recover OneAuth account

                                                                                                    OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth. We recommend that you ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources