Enter your email address, mobile number, or username, then click NEXT.
Enter the captcha displayed, then click NEXT.
You can try entering the last password you remember for your Zoho account, then click VERIFY PASSWORD.
If the password matches with your current password, you will be given an option to sign in. You can also choose to reset your password if you want.
If the password doesn't match, you can proceed with resetting your password.
Info : You can also skip this step and proceed right to resetting your password by clicking Continue to reset password.
B. Verify that the account belongs to you
To create a new password, first you will have to verify that the account belongs to you. Depending on what you have configured for your account, you can verify yourself using one of the following methods:
OTP verification via primary or recovery email address/mobile number
Verification via OneAuth installed recovery device (i.e., OneAuth without MFA enabled)
Initially, you will be asked to verify via the email address/mobile number you have used to initiate this process. To verify via that email address/mobile number:
Click SEND OTP.
After receiving the OTP, enter it in the next page, then click VERIFY.
Info : You can also use the password reset link available in the same email which is valid for 6 hours, if the OTP expires.
If the OTP expires, you can also use the password reset link (that is present in the same email you received the OTP) to reset your password. This link will be valid for 6 hours from the time you received the email.
If you have configured other recovery options (such as recovery email address/mobile number/OneAuth device), click
View all options to verify using them.
After clicking
View all options:
To verify via email address/mobile:
Select the email address/mobile number you want to use.
Enter the full email address/mobile number, then click SEND OTP.
After receiving the OTP, enter it in the next page, then click VERIFY.
To verify via device:
Click Reset via device.
Approve the push notification sent to your device.
Additional verification using MFA mode:
If you have configured any MFA mode for your account (which includes OneAuth, OTP authenticator, SMS-based OTP, and Security key), you will be asked to verify using them. This verification is non-skippable and you need to complete it to reset your password.
In case you don't have access to your MFA mode, contact support@zohoaccounts.com (if you are personal user) or contact your administrator (if you are an organization user).
C. Create a new password
Once verification is complete, you can create a new password for your account. Enter your new password and re-enter to confirm it, then click
CHANGE PASSWORD.
If you think your account has been compromised, you can choose to terminate all the existing browser sessions, the web and mobile app sessions, and the API tokens associated with your account. Select the ones to terminate, then click
CONTINUE.
Now, sign in to your account with your new password.
If you have any trouble resetting your account password, contact our Zoho Accounts support team at
support@zohoaccounts.com.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.
Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.
Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.
Visualize your visitor's behavior with color codes
Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.
Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.
Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.
Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.
Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.
Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.
Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.
Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.
Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.
Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.
Discover your favorite integrations with PageSense
Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.
Note If you still remember your password and only wants to change it, follow the instructions to change password. This article explains the steps to reset a forgotten password. Prerequisites Access to a recovery email address or mobile number ...
There are some situations where you might get locked out of your account, such as below: You forgot your account password Someone else gained access to your account maliciously and changed the password. In these situations, you will be able to reset ...
Instead of entering a password, you can enter an OTP to sign in to your Zoho account. You can choose to send the OTP to either your primary email address or your primary mobile number. Note: You can't use this option to sign in if your email address ...
Zoho's OneAuth is a multi-factor authentication (MFA) app designed to secure your Zoho accounts as well as other third-party accounts. The key features of OneAuth include the following: Passwordless sign-in allows you to sign in to your account ...
OneAuth provides a secure and seamless way to sign in to your Zoho account. However, losing access to Zoho OneAuth can get you locked out of your account, unless you have configured at least one recovery mode of Zoho OneAuth. We recommend that you ...