Why and when account validation is done?
What is the purpose of validation?
The purpose of validation is to secure your account from unauthorized activity, and to help us assist you in effectively resolving your issue.We collect information related to your Zoho account, such as subscriptions and approval emails from administrators. These details are used to validate your account.
Validation is performed in scenarios related to user account services such as backend operation or administrative changes, activation of services, authentication changes, and so on.
How secure is your information
At Zoho, we take data security very seriously. We have taken steps to implement appropriate administrative, technical, physical safeguards to prevent unauthorized access. If you have any concerns regarding the security of your data, we encourage you to read our Security Policy or write to us at support@zohoaccounts.com/security@zohocorp.com with any questions.
Scenarios when we perform validation
We collect information in the following scenarios to validate your identity.
Any destructive/backend operation or administrative changes
- Deleting an account or an organization
- Disassociating a user from an organization
- Updating any default account/org values such as allowed user count, domain claim/release/ownership, alias count, or session validity
- Merging two or more organisation's which involves data loss
- Transferring organization ownership to a new admin
- Deletion of any unique data from the database, such as mobile number, email address, or a specific product mapped to the user's account
Activation/deactivation of services and associated mapping
- Changing the user service status to active or inactive in a Zoho application
- users from standalone or org model applications, and updating their roles
- Changing portal name
Account security or authentication changes
- Removing the IP restriction from a user's Zoho account
- Resetting a user's Zoho account password
- Modifying a user's MFA mode, or providing backup verification codes when they are unable to sign in
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Security
Change Password If you want to change your account password, you can change it by signing in to accounts.zoho.com. However, if you've forgotten your password and unable to sign in, then you will need to reset your password. Note: By default, Zoho ...Security key
What is a security key? Security key is a hardware device that can be used to enable multi-factor authentication (MFA). They don't require a battery to function and need no software installation to authenticate your accounts. How security keys work? ...Can I access my Zoho account again after closing it?
No. As per our security policy, closed accounts cannot be restored. However, you can always create a new account by visiting our website.Announcement pages for Zoho account
Select the announcement you want help with: Account confirmation Confirm your location Review your account details Manage your domains Renew your domains Add your mobile number Confirm your email address/mobile number Terms of Service and Privacy ...Close your Zoho account/organization (for multi-user organizations)
Note: If yours is a personal account or a single-user organization account, refer to this help article for instructions. This article is only applicable to organization accounts with multiple users present. Closing your Zoho account will result in of ...
New to Zoho LandingPage?
Zoho LandingPage Resources