Why and when account validation is done?

What is the purpose of validation?

The purpose of validation is to secure your account from unauthorized activity, and to help us assist you in effectively resolving your issue.We collect information related to your Zoho account, such as subscriptions and approval emails from administrators. These details are used to validate your account.

Validation is performed in scenarios related to user account services such as backend operation or administrative changes, activation of services, authentication changes, and so on.

How secure is your information

At Zoho, we take data security very seriously. We have taken steps to implement appropriate administrative, technical, physical safeguards to prevent unauthorized access. If you have any concerns regarding the security of your data, we encourage you to read our Security Policy or write to us at support@zohoaccounts.com/security@zohocorp.com with any questions.

Scenarios when we perform validation

We collect information in the following scenarios to validate your identity.

Any destructive/backend operation or administrative changes

Deleting an account or an organization
Disassociating a user from an organization
Updating any default account/org values such as allowed user count, domain claim/release/ownership, alias count, or session validity
Merging two or more organisation's which involves data loss
Transferring organization ownership to a new admin
Deletion of any unique data from the database, such as mobile number, email address, or a specific product mapped to the user's account

Activation/deactivation of services and associated mapping

Changing the user service status to active or inactive in a Zoho application
users from standalone or org model applications, and updating their roles
Changing portal name

Account security or authentication changes

Removing the IP restriction from a user's Zoho account
Resetting a user's Zoho account password
Modifying a user's MFA mode, or providing backup verification codes when they are unable to sign in

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